Flight delay and cancellation compensation, Thomas Cook ONLY

daview68

Is it possible to claim for 2 separate flight delays at once.
I was delayed over 4 hours in October 2011 Tenerife to manchester also over 5 hours July 2012 manchester to Lanzarote.Both flights were Thomas Cook.
I initially complained,but got nowhere.
Looking at the forum it seems a long process and I wasn't sure if there was a possibility of combining my claim to save going through it twice.

Any advice warmly welcomed.

111KAB

daview68 wrote: »

Is it possible to claim for 2 separate flight delays at once.
I was delayed over 4 hours in October 2011 Tenerife to manchester also over 5 hours July 2012 manchester to Lanzarote.Both flights were Thomas Cook.
I initially complained,but got nowhere.
Looking at the forum it seems a long process and I wasn't sure if there was a possibility of combining my claim to save going through it twice.

Any advice warmly welcomed.

No you cannot. Airline can defend and their defence/lie/excuse may be different for each claim.

spaceaarvark

Faxonfire wrote: »

I had an email saying I was getting Payment for a 261/2004 delay on the 16th January within 28 days. Nearly 6 weeks later I still have not heard anything. I have also emailed relations.thomascook 3 times in the last 10 days and got no reply. Any suggestions please.

Don't email them; Phone them.


We used 01274 387732 (choose the "everything else" option from the choices given to you).

In my experience, emails to TC disappear into a black hole, but the people answering the phones are quite effective.

Like you, we were told 28 days, which then ran out, but last week we got another email promising the money would be in the bank within 10 days.

The slowly slipping deadline is a minor irritation, but I think if they say they will pay, then they will pay (eventually!).

Faxonfire

Thanks will try that thanks for the phone number

Faxonfire

spaceaarvark wrote: »

Don't email them; Phone them.


We used 01274 387732 (choose the "everything else" option from the choices given to you).

In my experience, emails to TC disappear into a black hole, but the people answering the phones are quite effective.

Like you, we were told 28 days, which then ran out, but last week we got another email promising the money would be in the bank within 10 days.

The slowly slipping deadline is a minor irritation, but I think if they say they will pay, then they will pay (eventually!).

I have phoned Thomas Cook and was told that with the backlog they are now up to emails sent out on 13th January, so they should get to mine in the next few days.

If not I was told to ring again Monday.

Thanks again for your help

WIN79

They have finally paid out. I am in receipt of £640.00, which is now gaining interest in my ISA. Its only taken almost months to actually get hold of said money as they agreed it in November. I started the contact in August of this year so all in all a resounding success. Thanks for the advice previously ladies and gents and i hope you all get whats owed to you eventually.:j

quichelorraine

Got this reply from Thomas Cook (3 months after resubmitting my claim!)

Manchester to Las PalmasThanks so much for being patient whilst we investigated your recent enquiry about your flight and previous claim with Thomas Cook Airlines. I have now completed the review of your claim for flight TCX2018 - Manchester to Las Palmas - 03.07.2014.

As you are aware, the previous investigation showed that the cause of the delay was as a result of a technical fault in which was not inherent in the normal course of activity.

A recent Supreme Court decision in the case of Huzar vs. Jet2.com, has resulted in a change to how EC Regulation 261/2004 is interpreted. This is the Regulation that provides for compensation payments for flight delays so we wanted to check if the outcome from your previous claim has changed as a result of this.

Following the review, under EC Regulation 261/2004 your case has been re-assessed and I can see from the aviation report that your delay was caused by a manufacturing defect of a part we had replaced on the aircraft. Based on this information under the revised EC Regulation 261/2004, technical faults due to manufacturing defects were not affected by the court ruling and remain classified as extraordinary circumstances, therefore I am unable to offer you compensation for your claim.

Any suggestions? Is it worth me pursuing this further?

111KAB

quichelorraine wrote: »

Any suggestions? Is it worth me pursuing this further?

You have a valid claim. Total load of bull. Take them to court. Enjoy your legitimate compensation.

Paulhodson

Hi looking for some advice, was due to fly out of Manchester airport on the 14th February 2010 at 09:15 TCX174K,flight was cancelled, have an email from Manchester Airport to confirm this ,
We took off on the 15th February 2010 at 08:20, TCX174K so some 23 hours delay, when we arrived at the airport we was given a sheet of paper saying there was a technical fult with the aircraft,and would be informed when the problem was fix , this was at 06:00am , well at 16:00 hours we was inform the flight was canceled, so some 8 hours sat in the airport departure lounge,to be told to collect our bags from the carousel, then put on a bus to go to the hotel, I was on a fully inclusive holiday, yes TV did provide us with an evening meal , but drinks was extra and exspendsive in the Hotel, I was not happy at all , I had booked this holiday as a surprise valentine day present for my Girl Friend, Cuba Here we come ,

I have put in a compansation claim to Thomas Cook ,
Had a email back from them ,say that a third party cause damage to the aircraft and have no claim under 261/2004, what do I do Next, you would think Thomas Cook would claim off the third party to cover the cost of paying me, I Think Thomas cook is trying to fob me off,
So if anyone would be so kind to give me some advice what to do next


Dear Mr Hodson

Thanks so much for being patient whilst we investigated your recent enquiry about your flight and previous claim with Thomas Cook Airlines. I have now completed the review of your claim for flight TCX 174K.

As you are aware, the previous investigation showed that the cause of the delay was as a result of a technical fault in which was not inherent in the normal course of activity.

Following the review, your case has been re-assessed and I can see from the aviation report that your delay was caused by 3rd party ground damage to the aircraft intended to operate your flight. Based on this information under EC Regulation 261/2004, it is considered that the delay will remain classified as extraordinary circumstances, therefore I am unable to offer you compensation for your claim.

It’s so important to us to make sure that your flight is on time and you get the best possible customer experience so I’m really sorry that you experienced a delay on your flight with us. Thank you for taking the time to contact us and we look forward to welcoming you on your next holiday/flight with Thomas Cook.

Kind Regards,

Vishal Badadhe

Customer Relations

111KAB

Paul Hodson - fob off, they are absolute idiots. Don't waste any more time (other than NBA) and just take the idiots to court.


ps Vishal Badadhe you should not allow your name to be associated with such tripe, grow some and tell the people you work for what you think of their stupidity.