Flight delay and cancellation compensation, Thomas Cook ONLY

sging1

JackieBear wrote: »

Sorry NoviceAngel, I should have made it clear. My case was stayed as many others pending Huzar. Since then they and Weightmans have refused to answer any correspondence or even make contact. Upon requesting my stay being lifted the judge saw no reason for them to defend the case any further and gave them 28 days to respond with credible reasons or be struck out. So neither Default or Admittance!

Thanks

Wightmans are so infuriating. As Thomas Cooks contracted solicitors they need to go on a customer services course. The way they are treating TC customers is diabolical and will only further alienate customers from ever booking with TC again. Wightmans are going to put the final knife into their own employer with this unacceptable customer relation attitude. We are a party of normally 10-15 that go away regularly. We were not annoyed by the long case we have fought over two years, but have now turned against TC over the rude and ignorant treatment in the last month by Wightmans. Our case is agreed so why now create these unnecessary delays.

Jackie, dont get stressed this the game they play, I am in the same boat. I am so annoyed with Wightmans and their ignorance to customers. My case has now gone past the court stage to the point that the judge has now told us to sort out costs between us or come back in 28 days and we are on day
21 next Monday and have had no constructive communication at all. I have e-mailed Wightmans three times and got read receipts each time.
I had one reply two weeks ago that said I would have my Consent Order on the Monday, two more stern e-mails later and still nothing, not even an e-mail to say we are still working on it, just constant silence, probably will be like this up to day 27.
The middle of next week I will update the courts and ask if it can be re-listed or for a judgement to be made for further unreasonable behaviour.
I am claiming full costs for unreasonable behaviour. I will update you all on my case once it is finalised, it’s an interesting story.

Vauban

Look forward to the full story in due course sging1! I understand your frustration. It's deeply unprofessional - and contemptuous - not to turn up for a hearing. (Monarch did the same with me.) I can only assume that they are struggling with the volume of claims, but frankly that is only the fault - in every sense - of the airlines themselves. Good luck with your travails!

ChorizoMan

Quick update in case it helps someone else.

I claimed last February for a delay on our flight (5 hours) but got the usual EC tech fault, response. Via emails, managed to get some basic details from TC about the fault and it clearly wasn't "extraordinary".

Got an email in November from TC saying they were reviewing all cases following the outcome of Huzar. Heard nothing further until I emailed them last week.

Then 2 days later I got a response saying that "compensation is now payable for your claim" :j To say I'm amazed is an under-statement! They've said 28 days to pay, and despite me constantly saying "No vouchers" what's the betting they'll send a voucher anyway??

Will update the board when payment is received and hope it helps anyone else who may look to claim for that flight.

Now just got one more claim to resolve - but they're trotting out the "manufacturing defect" line for that one, so likely to be a court route.

teams

Hello has anyone come across this. I claimed compansation for a flight delay that took place on 30/05/14 for my wife and I. On the 17/12/14 T C offered £ 640 in vouchers, I stated I wished to have cash, since then I have not recieved a reply dispite sending 2 e mails asking for a response. Can anyone offer help/advice
Thanks

Mark2spark

Just in the hope that some of the recent posters read the further additions to the thread since their posting, I'd just like to say that i've been around since this thread started, and it's very clear that Tom Cook are the VERY WORST at giving out any detailed information as to the cause of the delay.
'Tech fault' - like your car breaking down - used to be the main one. But when pressed, it's a 'privileged information' scenario.... ha!
Despite this being quite clear in pre court protocols that ALL parties should exchange ALL information in order to avoid court, if possible.

So, commencing court action is the ONLY way that TC wil divulge any further reasoning, because they HAVE to, by court rules.
I'm referring to the posts where weather was stated by TC to be the reason for the delay.

Hope this helps.

Mark2spark

teams wrote: »

Hello has anyone come across this. I claimed compansation for a flight delay that took place on 30/05/14 for my wife and I. On the 17/12/14 T C offered £ 640 in vouchers, I stated I wished to have cash, since then I have not recieved a reply dispite sending 2 e mails asking for a response. Can anyone offer help/advice
Thanks

Can't offer any help apart from
a) you bombard them as much as as possible as time allows
b) you give them 14 days notice that you're going to commence court action and that you'll reclaim the court fee and interest.

batman44

Mark2spark wrote: »

Just in the hope that some of the recent posters read the further additions to the thread since their posting, I'd just like to say that i've been around since this thread started, and it's very clear that Tom Cook are the VERY WORST at giving out any detailed information as to the cause of the delay.
'Tech fault' - like your car breaking down - used to be the main one. But when pressed, it's a 'privileged information' scenario.... ha!
Despite this being quite clear in pre court protocols that ALL parties should exchange ALL information in order to avoid court, if possible.

So, commencing court action is the ONLY way that TC wil divulge any further reasoning, because they HAVE to, by court rules.
I'm referring to the posts where weather was stated by TC to be the reason for the delay.

Hope this helps.

I suppose i am lucky in that respect as I know what the fault was and researched it, why it happened and i am about to find out in court what rubbish they say. In Monarchs case they told me everything! but still want to take it further so that is under NBA at the moment.

spaceaarvark

teams wrote: »

Hello has anyone come across this. I claimed compansation for a flight delay that took place on 30/05/14 for my wife and I. On the 17/12/14 T C offered £ 640 in vouchers, I stated I wished to have cash, since then I have not recieved a reply dispite sending 2 e mails asking for a response. Can anyone offer help/advice
Thanks

Don't email them; PHONE them!

Rsvjocky

Hi I was wandering if anyone has had any success in claiming compensation for flights back in 2005, we flew from Manchester to Cuba, the delay was 6 hours and all we received was £3.00 meal vouchers. I do not have any flight details, but I have emailed Thomas Cook who have said they are only dealing with cases within the past 6 years. Can anyone advise of the next step?
Thanks

Grumpelstiltskin

Thomas Cook are correct in this case. You have to start court action within 6 years, or 5 years if in Scotland.