Flight delay and cancellation compensation, Thomas Cook ONLY

DeepDiver

Well I put my template letter in for a 4.5hr delay. They replied 16 days later with what looks like a standard letter.


"Thank you for contacting us about your flight.
I am sorry that your flight with us was delayed and for any inconvenience that this must have caused you. We work really hard to ensure that when a flight is delayed the disruption caused is kept to an absolute minimum.


Unfortunately there are a number of factors that can contribute to a delay that have to be considered, such as Airport Authorities or Air Traffic Control, before an up to date departure time can be secured. As soon as confirmed information becomes available we commit to telling you at the airport or in resort.


A full investigation has been carried out to find out what the cause of the delay was and we can see that the flight was delayed due to circumstances that were completely beyond our control. This investigation shows that the root cause of the delay was due to industrial action/to adverse weather/a medical emergency.


On this occasion under EU Regulation 261/2004 compensation would not be payable.


The on-time performance of your flight is as important to us as it is to you, and I’m really sorry that you were delayed. Once again, thank you for contacting us, and we look forward to welcoming you to travel with us again soon".


Guess i'll have to try elsewhere

JPears

DeepDiver wrote: »

Well I put my template letter in for a 4.5hr delay. They replied 16 days later with what looks like a standard letter.


"Thank you for contacting us about your flight.
I am sorry that your flight with us was delayed and for any inconvenience that this must have caused you. We work really hard to ensure that when a flight is delayed the disruption caused is kept to an absolute minimum.


Unfortunately there are a number of factors that can contribute to a delay that have to be considered, such as Airport Authorities or Air Traffic Control, before an up to date departure time can be secured. As soon as confirmed information becomes available we commit to telling you at the airport or in resort.


A full investigation has been carried out to find out what the cause of the delay was and we can see that the flight was delayed due to circumstances that were completely beyond our control. This investigation shows that the root cause of the delay was due to industrial action/to adverse weather/a medical emergency.


On this occasion under EU Regulation 261/2004 compensation would not be payable.


The on-time performance of your flight is as important to us as it is to you, and I’m really sorry that you were delayed. Once again, thank you for contacting us, and we look forward to welcoming you to travel with us again soon".


Guess i'll have to try elsewhere

What was it of the above 3 that caused your delay?

Vauban

Does this mean you've been given three excuses? In that format?

Your dates don't match up with your flight number, at least according to flightstats. Double check. But if other flights were servicing Egypt to Manchester t the same time, you can rule out weather or strikes. Was there a medical emergency on your flight? If not, I don't see how they ave a case.

Not sure what you mean by try elsewhere, but if this is all too much bother ake it to a NWNF company?

beanie65

We were due to depart on 24/6/14 at 13:50pm, initially our flight was delayed 2 hours due to the French ATC strikes. We boarded the plane around 4pm with the captain welcoming us all on board, giving us the expected flight times etc. Five mins later he tells us there is a fault and we should be ready to go shortly, then he comes back and tells us we have to disembark the plane. Off we all get with a view to the fault being fixed and us reboarding ASAP. Wrong!!! TC were not forthcoming with answers, they found a new flight crew, told us the part was on its way, by 22:30 still no answers they just kept fobbing us all off, by 23:45 they told us that we would not be flying and our flight had been rescheduled for 25/6/14 at 13:50! We chose to stay at the airport as the nearest hotel they could put us all up in was in Folkestone! The people who went to the hotel didn't arrive until 2am and had to leave again by am to get back to the airport! We checked in and an hour before our flight was due it was delayed again! We eventually took off at 15:20pm on 25/6. I have written a letter to TC and emailed it to them via their online complaints department. However some of the other passengers also did the same thing and one of them has contacted me today to say that they have had an email from TC stating they are not entitled to compensation? We did receive a cheque for £200 upon our return from holiday as a good will gesture but we have not cashed it and I have also stated in my letter that I will not be doing so until my compensation claim has been completed. Any advice would be greatly received.

shannel84

Hello Everyone.
Reading peoples stories ant no surprise as I am dealing with a compensation row with Thomas Cook. Quick question after 2 years of back and forth emails and then the newest court judgement ruling in favour of the customer. I was then told my case is on going until a final judgement is made. Er I thought it had been? NO! I am now being told.... " final legal clarification customers claims in relation to technical delays" on the advice of CCA civil aviation authority. So my question is... Please can anyone tell me if this has happened yet? My I just note. My friend who travelled with my party on holiday but booked separate has already been paid out compensation 2 yrs ago £800. When presented with the questions why pay out for one and not the other their response was "it was paid out in error" that made me laugh! Please if anyone can help in terms of the legal side of things in judgement or any advice it would be greatly appreciated.

111KAB

shannel84 - duplicate post - I have answered your other one.

JPears

Beanie - most likely you are due compensation.
Read ALL of this thread and refer to my sig below and you will have the information you need.
Or go to a NWNF company.

johndoe70

question for vauban if i may
(and anyone that may know)

i am about to proceed to mcol and having read the details you posted regarding your court claim
i wanted to ask you how would i claim for multiple claiments?
i understand that as you claimed for yourself,your wife and three boys but only submitted the claim in your name only,how did you then manage to add your family onto the claim? Would i have to make a written claim instead?
many thanks as always
JD70

111KAB

johndoe70 wrote: »

question for vauban if i may
(and anyone that may know)

i am about to proceed to mcol and having read the details you posted regarding your court claim
i wanted to ask you how would i claim for multiple claiments?
i understand that as you claimed for yourself,your wife and three boys but only submitted the claim in your name only,how did you then manage to add your family onto the claim? Would i have to make a written claim instead?
many thanks as always
JD70

Use Form N1 (not MCOL) and peruse > http://www.moneyclaimsuk.co.uk/PDFForms/N235.pdf

Kathiefinlay

Thomas Cook has offered me a holiday voucher, do I have to accept this rather than cash