Flight delay and cancellation compensation, Thomas Cook ONLY

Linda147

Linda147 wrote: »

Good morning, 1st post on here so please be gentle with me! Flight scheduled 29th June 02.35, at around 22.30 (28th June) we noticed the flight board showing a delay, asked a TC rep who knew nothing, were then told 3 hour delay, couple of hours later I went to look at the board again and bumped into rep, she said they'd put all customers up in a hotel and was shocked we were still there.....long story short got taken to a hotel, put in a flea pit of a room which I complained about was moved to a slightly better room this was around 4am, check out was 12 noon, whereupon we were offered to keep the room at a personal charge, next meeting was at 18.30 where we were informed our flight would leave at 22.30 back to Bristol, it actually left at 23.15, was well over 4 hour flight and was circling nr London for a good while, after we'd landed the Pilot said several things, That firstly we were in Birmingham not Bristol, being they didn't have a landing slot for Bristol (?) Then there was a brake problem so they'd had to go to Birmingham as it was a longer runway, then she was trying to get a takeoff slot so we could fly to Bristol (err so now the runway's long enough?) and finally we needed to disembark to board coaches to return to Bristol where there would be delay letters waiting for us.....we reached Bristol on 30th June 06.02 where there were no letters, just someone from security and a policeman (prewarned we would be slightly miffed?) No TC reps at Birmingham or Bristol to answer our queries.....Was anyone else on here on that flight TCX7336? I would like to think there would be more chance of being heard by TC if we were a collective voice. Our delay from original flight time was over 27 hours, time from resort transfer to home 35 hours, as my husband works away he has lost a weeks work, are we likely to be compensated for loss of earnings?

Just for everyone's info.


Received a call on Friday and an email today to say my compensation claim has been processed and the cash will be in my bank within 10 days.....

kimk.1

Little update on our delayed flight. We have taken them to small claims and they have just returned the acknowledgement of service to the courts giving them an extra 28 days from date of service to enter a defence. I'm quite surprised that they are defending it. They must really think that they have a case I suppose.

Vauban

kimk.1 wrote: »

Little update on our delayed flight. We have taken them to small claims and they have just returned the acknowledgement of service to the courts giving them an extra 28 days from date of service to enter a defence. I'm quite surprised that they are defending it. They must really think that they have a case I suppose.

Means nothing. It's just a tick in a box, and it buys them another few weeks. Wait for the preliminary defence document (usually a couple of pages) then we can see how strong a case they've got.

marco44

Thanks to Bott & Co I have just received compensation for my 5 hour flight delay from Manchester to Cancun TCX162 27June 2013.

Hopefull wont have long to wait for my compensation for the return flight from Cancun to Manchester TCX163 11 July 2013 that was delayed for 30 hrs.

Kayandpee

Goodnight wrote: »

I would be interested to hear from anyone who was on the delayed Thomas Cook flight TCX373 from Barbados to Manchester (after a P &O cruise) on 17.12.11,
not departing until 20.50 on 19.11.2011.

After extensive correspondence with TC and advice from CAA that this delay was not due to extraordinary circumstances, TC have refused to accept responsibility or pay compensation. Iwould be interested to know if anyone has claimed or received compensation for this delay.

My wife and I were on the same holiday and flight as yourself . We are in exactly the same position , CAA say our case is valid ,TC in denial . I am in the process of taking the airline to court , I have just made a request of the CAA for any documentation they have received from TC before going ahead . Win or fail I will post on this forum the outcome.

superowls

Not posted in a while as nothing new to add really. I applied for my case to be reinstated after the Huzar judgement, I have today received a letter from the court to say that a hearing will take place on 22nd September. Fully expect TC to apply for another stay, but hopefully we have found a DJ who will hear based on the current law.

clampit

put a complaint in about a month ago on the thomas cook website, had an email this morning offering £975 voucher for a 6 hour delay. i phoned up later on today to ask for cash because we have already booked this years holiday through same company, said yes no problem, will be in my bank account within 14 days

jonny1983_2

jonny1983 wrote: »

Hi all - Please can anyone on here provide me with some advice?

Me, my wife and my wife's parents travelled LCA-MAN with TCX airlines back in Oct 2012. The flight was delayed 4+ hrs. I put in a claim and after a number of emails was informed to contact the complaints team at TC. The advisor I spoke to accepted the complaint and offered £100 (£50 each) compensation for me and my wife. At the time the advisor informed me that would be their final offer and on that basis I accepted.

I then informed my wife's mother (travelling under a separate booking) who subsequently made a claim and received the full amount of compensation - I forget the full amount, something like £350+ per passenger.


Anyway my question is do you think I should go back to TC and try to claim the full amount of compo considering I only accepted their offer on what the advisor told me at the time? Or do you think I wouldn't stand a chance after accepting their first offer?

Hi all, Just to give you an update I contacted TC and they have reviewed my complaint. This is the response I got

A review has been conducted regarding the decision on your flight delay.

New information has become available and as a result of this the decision that was made originally has been changed. We work really hard to ensure that when a flight is delayed the disruption caused is kept to an absolute minimum. Following this review, under EU Regulation 261/2004 compensation is payable on this occasion.

I have arranged for a voucher to the value of £552.00 to be sent to you to use on your next holiday. This equates to €400 per person as outlined in the Regulation, please be advised that as you have already received £100.00 for your flight delay, this has been reduced from the €400 euros and for this reason £552.00 will only be payable.

The on-time performance of your flight is as important to us as it is to you, and I’m really sorry that you were delayed. We look forward to welcoming you to travel with us again soon

A great result so thanks for all your help with this

Vauban

You know you are entitled to the cash?

jonny1983_2

Vauban wrote: »

You know you are entitled to the cash?

I thought I might be. I'll give them a call tomorrow and ask for the cash:)