Flight delay and cancellation compensation, Thomas Cook ONLY

111KAB

Kathiefinlay wrote: »

Thomas Cook has offered me a holiday voucher, do I have to accept this rather than cash

Answered 1,000 times plus your post should have been on Thomas Cook thread where the answer is also in the FAQ's.

johndoe70

Thanks 111KAB, thought as much!!

I know vauban stated that monarch were being difficult on this issue and wondered if Thomas cook are also trying to stipulate this 'technicality' when dealing with a one claimant mcol claim and the claimant is attempting to claim for his family members also as they are part of the same booking.
Quite frustrating actually as I'm sure mcol must realise that many many bookings/claims have multiple claimants.
Just would have prefered the mcol route also as I could then keep track of my claims progress more easily

Caz3121

Search the word "voucher" in the Thomas Cook thread, the limit it will show is 300 posts....but I am sure the same question has been asked 10x over that

111KAB

Caz3121 wrote: »

Search the word "voucher" in the Thomas Cook thread, the limit it will show is 300 posts....but I am sure the same question has been asked 10x over that

Apologies Caz for the under estimation - I just took a guess and looks like I fell short.

111KAB

johndoe70 - just don't give them an opportunity to 'score points' - they don't deserve it. It also costs you a little more to go N1 but at least that will cost TC a bit more.

johndoe70

Indeed 111KAB, I will leave nothing to chance for sure!
I'm sure if tc found a flaw they would jump all over it.
Its N1 for me

David_e

johndoe70 wrote: »

Quite frustrating actually as I'm sure mcol must realise that many many bookings/claims have multiple claimants.

Normally probably not as I suspect that most MCOL claims are brought by individuals as customers who have entered into a contract. The Reg 261/2004 claims are different because each passenger (rather than the person who booked, etc.) has the right to make a claim. I suspect, as you sat, flight delay claims currently make up a significant part of the court workload!

At the end of the day, you get your fees back when you win so a pain, yes, but a minor one, in my view (and, indeed, my experience).

johndoe70

David e , yes of course ,I was thinking in terms of flight delay claims only and forgot that there are a whole host of other types of claims that,as you rightly state,mostly are of a single claimant nature.
But, as you also say,flight delay claims must now account for a large amount of small court claims and it would be very welcome if the DoJ were to perhaps review their mcol form with a view to an update to allow multiple claimants were applicable.
Doubt this will happen any time soon though and especially on my say so....lol

beanie65

JPears wrote: »

Beanie - most likely you are due compensation.
Read ALL of this thread and refer to my sig below and you will have the information you need.
Or go to a NWNF company.

not according to TC!!!

I informed them I would lodge a complaint with the CAA and have proceeded to do so. Several other passengers from our flight received the same email in the last couple of days.:mad:

chili2001

beanie65 wrote: »

not according to TC!!!
I informed them I would lodge a complaint with the CAA and have proceeded to do so. Several other passengers from our flight received the same email in the last couple of days.:mad:

Hmmm... An unexpected safety issue? What they mean is a technical fault which is covered by the regs. As they are willing to give you £100 to shut you up then they know damm well you are owed the full amount. But there's the problem, you could be in for a long wait until they sort out this Huzar appeal if you want to go for the full amount and they decide to dig their heals in. Ask them what the safety fault was. And don't even bother with the CAA. They are as much use as a condom machine in the Vatican.