Flight delay and cancellation compensation, Thomas Cook ONLY

Vauban

heidihi1969 wrote: »

Hi. Thanks for the reply Doz. Can I ask what you put in reply to them declining your claim? Thanks Heidi

Heidi,

Read the FAQ and then the link "What I do next after reading the FAQ". It's all there, including a template. Their letter is pathetic, which suggests (to me) that they do not have much of a case.

Vauban

maghater

heidihi1969 wrote: »

Hi. Thanks for the reply Doz. Can I ask what you put in reply to them declining your claim? Thanks Heidi

What you received was a bog standard fob off letter from TC, I have got one myself.What you need to do is go to post #2 on this thread, and submit the CAA letter Centipede has put there. Read the FAQs especially the links to extraordinary circumstances, and the Wallentin judgement, and you will see that you have an excellent case.

heidihi1969

Thanks for all your replys.
Going to get on with the Caa letter.
The reason we was told for the delay was that when the plane came into land, it came in too hard and bust the hydrolics and then the staff ran out of working hours so needed to rest, This to me doesn't sound like extra ordinary circumstances, more of pilot era.
I will keep at them.
Heidi

LA_2013

After submitting my claim for compensation (600 euros) to TC on 16 Feb, I then chased them up after the 28 days they quoted me on their acknowledgement correspondence. Few days later, still nothing so I posted on their public webchat page threatening to take legal action. Next day I got an email offering £358.00 VOUCHER. In my book this is them admitting I have the right to the compensation, although it is the incorrect amount as well as the fact I will not be accepting a voucher from them.
I have since written back requesting an explanation as to how they come to this amount, detailing I am entitled to closer to £500, and that I want a cheque.
Just another one of their delaying tactics? Having read the posts, it seems I got through the whole process pretty easily?
LA

J_B

steve1500 wrote: »

TC's Bradford office closed just before Easter. http://www.thetelegraphandargus.co.uk/news/10321755.Thomas_Cook_call_centre_closes_its_doors_in_Bradford_for_last_time/

In a recent reply from TC, they told us that :-
<<I have received the below email from yourself in to our office. However I have no note on our system of the query and attachment that you sent on the 14th March. I believe that perhaps our Bradford office was dealing with your query however that office has now unfortunately closed.>>

Jason123456

51.5 hour delay told that out of their control got nothing,

contacted CEO of Thomas Cook, said not going to pay help lol

Jason123456

Flight to return from Cruise on 17/12/2011
cancellation 1 - waited on runway for 5 hours issue with plane, told issue fixed then told issue with staff flying times have lapsed so sent off plane back into a holding area with no toilets or seating, no air on for 3 hours.
cancellation 2 brought to airport for full day checked in flight times delayed all day and moved from one time to another waited all evening, no TC rep, was told the previous day issue fixed however not the case to be told later being cancelled, sent away again to sub standard hotel had to purchase own hotel and food, came a 3rd day, delayed all day again, I had to call British Embassy after 14 hours in airport flew 9pm ish that evening

chipbarm

Hi
I'm new here and wondering if I can get some advise.
I have pursued a claim for compensation for a flight to Bodrum Aug 2012. I also received the standard response email after a couple of weeks stating that the delay was caused by a technical fault and likening it to my car maintenance.
I replied that I was no happy with this response and that they were ignoring the legislation that they are fully aware of and that a technical fault is not an extraordinary circumstance.

Today I received the following response;

Thank you for contacting us again regarding your comments about your holiday. I am very sorry that I have been unable to resolve this matter to your satisfaction.

Following your communication I have looked again at the details of your case. Whilst I understand and accept your concerns, I am sorry that there is nothing further I can add to my previous correspondence. Whilst I understand that you believe that the delay was not caused by extraordinary circumstances, I can confirm that the root cause of the delay could not have been foreseen.

If you are looking to take this further you need to contact the Civil Aviation Authority. You can do this at the following website caa.co.uk.

I very much regret that we have been unable to reach a conclusion on which we can both agree, and I hope that despite this you will consider booking another Thomas Cook holiday in the future.

Kind Regards,

Carol Dougall (CR)

Customer Services

I then telephoned the customer service rep above and she informed me that the reason for our delay was an actuator hydraulic leak which is an unforeseen circumstance because the aircraft had received maintenance in this area recent to the breakdown on the day we travelled. She would not help me any further other than to tell me to complain through the CAA.

Should I continue to contact Thomas Cook I have read through the FAQ and can't find an appropriate response to Thomas Cook.
I have submitted a complaint using the online form on the CAA website. Am I following the correct procedure?

Jason123456

strange a lot of craft have "technical issues" wonder if we do a petition somewhere and pass to watchdog or CAA ???

Vauban

Jason123456 wrote: »

strange a lot of craft have "technical issues" wonder if we do a petition somewhere and pass to watchdog or CAA ???

There is only one thing you can do to make the airlines play nice, and that is to take them to court. As Centipede noted about 5 million years ago (or so it seems) this is not - unless you are lucky - a letter writing exercise. Petitions, and the CAA, and the media are all displacement activity.

Keep you eyes on the prize, and take the airline to court. Or walk away. That's your only real choice.