Flight delay and cancellation compensation, Thomas Cook ONLY

Mark2spark

I sort of muse sometimes that I should have started a list of the amount of times the plane breaking down is like a car excuse :undecided

Vauban

Mark2spark wrote: »

I sort of muse sometimes that I should have started a list of the amount of times the plane breaking down is like a car excuse :undecided

Yes you should: it is good for the soul.

Now, do I have to accept the vouchers? ...;)

Mark2spark

Only if the airline has gone bust :rotfl:

lee111s

I'm going to ting tomorrow and query the whole "write to bradford" for a cheque malarky. If they're closed it's a waste of time and money, they'll have to provide an alternate means of authorising the cheque.

maghater

Jason123456 wrote: »

strange a lot of craft have "technical issues" wonder if we do a petition somewhere and pass to watchdog or CAA ???

Funny thing, look at www.flightontime.info , you will see that Thomas Cook, has six times more delays over three hours than Thomson, and ten times more than EasyJet (Don't quote me been on the red wine). They all use the same planes, so they are either very very unulcky, or there Is a problem with the way the airline is run. OK sue the @astards, or use no win law firms, but tell friends, family and workmates what a shower they are. EC 261, was introduced to try and improve the service and treatment offered to airline customers, compare TC 2011 to 2012 stats, and you see they have gone backwards. Read the way they have treated many of the people on this thread!!!!!!!!!!!!!!!, things were better when DanAir were flying

lee111s

Spoke with customer relations who confirmed while the office is officially closed, documents sent to the Bradford address are being scanned in by some staff that they still have working there.

turkeyflight

I applied for compensation from tc. 1st letter regected .. they said flight only delayed 2hrs 59 min!!. I replyed that flight stats showed over 3 and 1/2 hrs. Next reply was due to a tech difficulty with the brakes so no comp available as this was an extraordinary circumstance... see below.
where do I stand now??

''Although delays do occur on occasion, they can arise for a number of different reasons, and having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature, which were extraordinary due to issues with the brakes on the aircraft, despite Thomas Cook taking all reasonable precautions necessary to prevent the situation. All aircraft can experience technical problems that are totally unforeseen, despite all reasonable attempts to ensure they are maintained to a good standard, in line with CAA regulations. These situations can be compared to the maintenance of your own car, which can break down at any time without prior warning, regardless of its service history, and would be considered completely beyond the owners’ control.''

Gorbar

I have been given a new address for them, which is where we have to send any further court correspondence to
Thomas Cook Airlines UK Ltd.,
Unit 4a,
Adwalton Moor Business Park,
Inmoor Road,
Birkenshaw,
Bradford
BD11 2PS

maghater

turkeyflight wrote: »

I applied for compensation from tc. 1st letter regected .. they said flight only delayed 2hrs 59 min!!. I replyed that flight stats showed over 3 and 1/2 hrs. Next reply was due to a tech difficulty with the brakes so no comp available as this was an extraordinary circumstance... see below.
where do I stand now??

''Although delays do occur on occasion, they can arise for a number of different reasons, and having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature, which were extraordinary due to issues with the brakes on the aircraft, despite Thomas Cook taking all reasonable precautions necessary to prevent the situation. All aircraft can experience technical problems that are totally unforeseen, despite all reasonable attempts to ensure they are maintained to a good standard, in line with CAA regulations. These situations can be compared to the maintenance of your own car, which can break down at any time without prior warning, regardless of its service history, and would be considered completely beyond the owners’ control.''

They are trying to fob you off, Technical problems are not usually extraordinary circumstances, read the Wallentin judgement under FAQs . You are really at the point where if you want to proceed you will either have to go down the court route, and thus issue a notice before action, or appoint a no win no fee lawyer

Gorbar

Centipede100 wrote: »

I personally would be wary of sending any court correspondence to an address unless it was the registered office of the airline in question.

You have been warned!

Centipede thanks for all your help. This address was on the court papers informing us that they where defending the case. Can't see the Court being wrong.