Flight delay and cancellation compensation, Thomas Cook ONLY

denker

been trying to get compensation from thomas cook for 9 and half hour flight delay tcx345 on 26/05/2008 manchester to dalaman.they are saying due to technical fault on waste tank which could not have been foreseen,has anyone any ideas if this is a valid defense against our claim,or has anyone else tried to claim for this flight ?

bargain_hunter_2

lee111s wrote: »

They have agreed that I'm entitled to £1765 However the advisor and her manager were adamant I need to write to the Bradford address requesting a cheque, yet more delaying tactics!

Letter will be sent tomorrow recorded delivery.

Exact same scenario here - they replied by email, stated had to write to bradord for cheque - phoned them and advisor explained cheques are only issued from their Bradford Office and to put it in writing to them, then cheque will be received within 28 days.
Recorded delivery letter going off today.

Another step closer :T

Thanks again to centipede et al who made this straightforward with their guidelines :T

maghater

denker wrote: »

been trying to get compensation from thomas cook for 9 and half hour flight delay tcx345 on 26/05/2008 manchester to dalaman.they are saying due to technical fault on waste tank which could not have been foreseen,has anyone any ideas if this is a valid defense against our claim,or has anyone else tried to claim for this flight ?

If you read the FAQs on the first page of this thread, claiming extraordinary circumstances for a technical issue such as you mention should not be a viable defence. Both Sturgeon and Wallentin judgements back this up. I have found Thomas Cook to be completely unreasonable, and the only way to progress against them is to start the legal process. Start the ball rolling by sending the CAA template letter found in #2 at the start of this thread

lee111s

I had totally forgot that we were also delayed 3 hours 35 minutes going out from Manchester to Ibiza on the same holiday that I've successfully claimed for! Waiting for the girl to call me back, I'm going to ask her to look into that flight too seeing as I had success with her previously

Could be in for another health sum of money!

steve1500

TC's Bradford office closed just before Easter. http://www.thetelegraphandargus.co.uk/news/10321755.Thomas_Cook_call_centre_closes_its_doors_in_Bradford_for_last_time/

I've just submitted my claim to their Peterborough as listed on the CAA's website

http://www.caa.co.uk/application.aspx?catid=490&pagetype=65&appid=2&mode=summary&compName=thomas%20cook

bargain_hunter_2

I'd imagine they are having mail forwarded then ?
This was definitely the address on the correspondence I received from them !

heidihi1969

Hi. new to this.
I put a claim into thomascook about two weeks ago for a flight last year from Dalaman to Manchester. we had a 16hr delay & was taking to a hotel over night , we was not give a room to sleep but was told to rest where we could. Anyway here is the reply have just had... Not sure what to do next? Do i take it further or give up?

Thanks
Heidi


Dear xxxx

I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.
It is with regret that I note your flight with us was delayed. Whilst delays are an unfortunate part of air travel, I would like to assure you that a lot of work goes on behind the scenes to ensure that any disruption to our passengers is kept to an absolute minimum.
When a delay is initially identified, it is not always immediately apparent as to when a revised take off time can be secured. A number of factors have to be considered, which can vary dependent on the reason for the delay, and quite often we are reliant on outside influences, such as Airport Authorities or Air Traffic Control. Throughout, however, as soon as confirmed information is available, this is passed onto our customers as quickly as possible through our handling agents at the airport.
Although delays do occur on occasion, they can arise for a number of different reasons, and having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature, which were extraordinary, despite Thomas Cook taking all reasonable precautions necessary to prevent the situation. All aircraft can experience technical problems that are totally unforeseen, despite all reasonable attempts to ensure they are maintained to a good standard, in line with CAA regulations. These situations can be compared to the maintenance of your own car, which can break down at any time without prior warning, regardless of its service history, and would be considered completely beyond the owners’ control.
I can see that passengers were provided with welfare during this time, which was deemed appropriate for the length of your delay. It is with regret to inform you that we will be unable to consider any claims for compensation as a result of the delay to your flight.
Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.



Kind Regards,

Alistair Nottingham (CR)

Customer Services

doz123

heidihi1969 wrote: »

Hi. new to this.
I put a claim into thomascook about two weeks ago for a flight last year from Dalaman to Manchester. we had a 16hr delay & was taking to a hotel over night , we was not give a room to sleep but was told to rest where we could. Anyway here is the reply have just had... Not sure what to do next? Do i take it further or give up?

Thanks
Heidi


Don't give up everybody seems to get this letter. Keep hounding them I received 4 letters from TC before they agreed to pay compensation.

Doz

heidihi1969

Hi. Thanks for the reply Doz. Can I ask what you put in reply to them declining your claim? Thanks Heidi

lee111s

steve1500 wrote: »

TC's Bradford office closed just before Easter. http://www.thetelegraphandargus.co.uk/news/10321755.Thomas_Cook_call_centre_closes_its_doors_in_Bradford_for_last_time/

I've just submitted my claim to their Peterborough as listed on the CAA's website

http://www.caa.co.uk/application.aspx?catid=490&pagetype=65&appid=2&mode=summary&compName=thomas%20cook

That's the call centre. I assume they still have staff there as they're still putting that address on the bottom if their emails.