T-Mobile 50% offer due to end - Anyone been offered a new deal

CooliceT

My Bill date seems to be 13th of each month - but my payment due date is - Payment due date: 28-Sep-2011

I have a pac code ready to port out, just wondering when the best time to use this is... so I don't get charged?
if I do it now will they charge me extra? or should I wait till after the 28th Sept? or even... after the 13th of Oct?

llyamah

I am on giffgaff and have just done 7 speed tests. Here is an average:

Download: 1161 kbps
Upload: 78 kbps
Ping: 165kbps

Here are the ranges:

Download: 679 - 1558 kbps
Upload: 22 - 164 kbps
Ping: 84 - 372 ms

Does this sound about normal?

colinicky

Well just spent half an hour on the phone with them & they are adamant that you are all liars !
My original contract was 600 min 500 texts unlimited internet + the extra booster which I chose as unlimited landline calls .

my "new" contract is 600 minutes, 500 texts plus after arguing I can have unlimited landline OR internet not both !

What did everybody else get ?

Chorlie

Here is a copy of My Plan, copied from T-Mobile Site:

It shows I'm getting:

600 mins
500 text
Unlimited Landline - Free Booster
Unlimited Data - Free Booster (Well what T-Mobile class as Unlimited)
Plus a Monthly Discount of £7.50 (£5 + £2.50)


My price plan - SIM Only 15 (12 months)
Contract end - 11/09/2012
Monthly Cost exc VAT - £12.77


Your plan includes:
600 minutes
Your minutes and texts are from the UK to UK mobile networks and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).

500 texts
Your minutes and texts are from the UK to UK mobile networks and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).


Your current services

£2.50 Loyalty
10/10/2011
Recurring cost Free

Capped Data Rate
Recurring cost Free

Unlimited Landline Talk
Recurring cost Free

Video Calling
Recurring cost Free

Remove Content Lock
Recurring cost Free

£5.00 Loyalty
10/10/2011
Recurring cost Free




T-Mobile released this offer in October 2010 and they have done a couple of similar ones since then but with only one Free Booster (not the two of this original deal).

colinicky

Well I have renewed but on recieving the text to tell me , I then performed speed test & it has immediately dropped to 0.3mbs but "They have not changed anything at all " . So looks like I will be using my 7 day cancellation clause !

colinicky

@ Chorlie
Are you still getting the 1.8mbs speeds ?

Chorlie

colinicky wrote: »

@ Chorlie
Are you still getting the 1.8mbs speeds ?

I was when I checked on Friday, my phone is upstairs but will do a speed test later and post my finding.

It sounds like they haven't matched the deal you were on, but the deal they last offered.

I'd phone and complain, telling them you'll cancel if it's not matched.

rwalton159

Why are you guys surprised. I'd already posted about my experience with T-Mobile.

If you are happy with them and want to just renew your contract then call them and select the option to leave T-Mobile. You may get someone in Customer Services but tell them you want to leave. They'll put you through to someone who should be able to renew the contract.

Chorlie

colinicky wrote: »

@ Chorlie
Are you still getting the 1.8mbs speeds ?

Just done a Speed Test:

Ping:- 120ms
Download:- 1900kbps
Upload:- 138kbps

gerardflanagan

Chorlie wrote: »

Here is a copy of My Plan, copied from T-Mobile Site:

It shows I'm getting:

600 mins
500 text
Unlimited Landline - Free Booster
Unlimited Data - Free Booster (Well what T-Mobile class as Unlimited)
Plus a Monthly Discount of £7.50 (£5 + £2.50)


My price plan - SIM Only 15 (12 months)
Contract end - 11/09/2012
Monthly Cost exc VAT - £12.77


Your plan includes:
600 minutes
Your minutes and texts are from the UK to UK mobile networks and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).

500 texts
Your minutes and texts are from the UK to UK mobile networks and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).


Your current services

£2.50 Loyalty
10/10/2011
Recurring cost Free

Capped Data Rate
Recurring cost Free

Unlimited Landline Talk
Recurring cost Free

Video Calling
Recurring cost Free

Remove Content Lock
Recurring cost Free

£5.00 Loyalty
10/10/2011
Recurring cost Free




T-Mobile released this offer in October 2010 and they have done a couple of similar ones since then but with only one Free Booster (not the two of this original deal).

Where on the site does it tell you you have 'Unlimited Data - Free Booster (Well what T-Mobile class as Unlimited)'?

I'm pretty sure I have it (and at 1.8mbps) but I can't see it acknowledged on the site. I'm in two minds about renewing now because some people have kept the speed and others haven't.