urgent...check ur bank TRAVELODGE taking payments twice!!!

TravelodgeUK

Dear Travelodge customers,

We are very sorry about today’s payment issue that some of you have experienced. Our payment processing company took two payments by mistake for some of our customers. Please accept our sincere apologies.

We are currently working hard to ensure all duplicate payments are refunded today which should be in your bank accounts within 24 - 48 hours.

If you have any further concerns then please email customer.services@travelodge.co.uk who can help you further. Many thanks, Travelodge.

jbrockwell5081

......and wait for the barrage of abuse at Travelodge.....

elsie1969

TravelodgeUK wrote: »

Dear Travelodge customers,

We are very sorry about today’s payment issue that some of you have experienced. Our payment processing company took two payments by mistake for some of our customers. Please accept our sincere apologies.

We are currently working hard to ensure all duplicate payments are refunded today which should be in your bank accounts within 24 - 48 hours.

If you have any further concerns then please email [EMAIL="customer.services@travelodge.co.uk"]customer.services@travelodge.co.uk[/EMAIL] who can help you further. Many thanks, Travelodge.

Are you a Travelodge rep or an MSE'er who has emailed Travelodge and got this responce, then created a new account using their name? :cool: ?????

marias1981

so annoyed, £70 gone out of my account, phoned them and they said money will be back tomorrow and blamed the bank. Money better be back cos i need it for the next sale!! idiots

kadiekaismummi

Im worried now, I went to pay for something today, & think I had less than I thought, I too booked 4 rooms last sale date, but will have to wait to tomorrow to go to bank to see if ive been charged again, there should be something we should be able to do abouth this, its just not on that some company can just go & take money out of your account again, a month later, they should refund all monies for the rooms we booked last month & let us have them as a good will gesture for the trouble & stress we have to put up with from their very silly mistake!

Dan2310

kadiekaismummi wrote: »

Im worried now, I went to pay for something today, & think I had less than I thought, I too booked 4 rooms last sale date, but will have to wait to tomorrow to go to bank to see if ive been charged again, there should be something we should be able to do abouth this, its just not on that some company can just go & take money out of your account again, a month later, they should refund all monies for the rooms we booked last month & let us have them as a good will gesture for the trouble & stress we have to put up with from their very silly mistake!

Brilliant idea!

I think they should refund both amounts as you say as a goodwill gesture. At the least they should send everyone a full apology email with a discount off our next booking.

Because of this mess I will probably have to pay full wack for the room I wanted seeing as I was unable to get it during the sale since they had taken the money I had set aside.

sabre50

elsie1969 wrote: »

Hi sabre50
Not sure if you already have, but I would defo NOT put my card details in a normal email, as it's not secure like a payments page 'should' be. (Apart from the one by Travelodge!:eek:)

I wasn't happy to do it but they asked for the first 10 digits plus the expiry date. I don't think it was professional of them to ask for this over email however, as surely the details I had already given them (order no.s etc.) should have been enough for them to find out the card details themselves.

sabre50

TravelodgeUK wrote: »

Dear Travelodge customers,

We are very sorry about today’s payment issue that some of you have experienced. Our payment processing company took two payments by mistake for some of our customers. Please accept our sincere apologies.

We are currently working hard to ensure all duplicate payments are refunded today which should be in your bank accounts within 24 - 48 hours.

If you have any further concerns then please email [EMAIL="customer.services@travelodge.co.uk"]customer.services@travelodge.co.uk[/EMAIL] who can help you further. Many thanks, Travelodge.

The great thing about out-sourcing parts of your business is that you can blame someone else!

Dan2310

sabre50 wrote: »

I wasn't happy to do it but they asked for the first 10 digits plus the expiry date. I don't think it was professional of them to ask for this over email however, as surely the details I had already given them (order no.s etc.) should have been enough for them to find out the card details themselves.

When did you first email Travelodge? Did they take long to respond? I emailed this morning but no reply as of yet.

niamhtra66

TravelodgeUK wrote: »

Dear Travelodge customers,

We are very sorry about today’s payment issue that some of you have experienced. Our payment processing company took two payments by mistake for some of our customers. Please accept our sincere apologies.

We are currently working hard to ensure all duplicate payments are refunded today which should be in your bank accounts within 24 - 48 hours.

If you have any further concerns then please email customer.services@travelodge.co.uk who can help you further. Many thanks, Travelodge.

What about your customers who don't use mse? have you sent them a blanket email to explain what has happened today?
I had to take my disabled child to alder hey hospital today and had to drive all the way home on the motorway with my petrol light on,, i now have no money or petrol until tomorrow. How does this help me????