urgent...check ur bank TRAVELODGE taking payments twice!!!

elsie1969

elsie1969 wrote: »

Are you a Travelodge rep or an MSE'er who has emailed Travelodge and got this responce, then created a new account using their name? :cool: ?????

Well if you are a rep for the company why haven't you sent EVERYONE who purchaced rooms in your last sale that email, so they can check their accounts. I think you have created a lot of worry and stress today. Not everyone who got a sale room reads MSE boards.

And that idea of giving everyone their Summer sale rooms free, brilliant, I really think you should take note..... might do less damage than an appearance on Watchdog for this fiasco. We were charged twice, so now refund us twice.... simple!

elsie1969

niamhtra66 wrote: »

What about your customers who don't use mse? have you sent them a blanket email to explain what has happened today?
I had to take my disabled child to alder hey hospital today and had to drive all the way home on the motorway with my petrol light on,, i now have no money or petrol until tomorrow. How does this help me????

Glad you got home safe niamhtra. Hope the appointment went as well as it could have done. xxx
It's so nice to see how much Travelodge REALLY cares!!!! :cool:

sabre50

Dan2310 wrote: »

When did you first email Travelodge? Did they take long to respond? I emailed this morning but no reply as of yet.

I think I first contacted then online around 8.15am (I clicked on "contact us" then on the link "if your query is still not answered then please get in touch and let us know" and submitted the details/complaint. They got back to my email address at 8.40am but part of the email title was "auto response". It gave various options for me to submit further details, and wasn't really a satisfactory response to my complaint. I submitted further details and I haven't heard anything since then.

bkca1230

i booked on 9th june money taken( 44.45) on the 13th june and today they have taken that payment again, i was so angry this morning emailed them at 6am still waiting to here from the email, in the meantime got hold of someone at 8am and said it would be refunded. dont think i will using them again.

Patsy80

I think there is a misconception here that only people who bought rooms in the sale were affected by Travelodge's error. I actually paid full wack for most of the bookings I made, hence the huge amount of £600. (I was helping my daughter out as she desperately needed accommodation for a new job in Essex and hadn't got the funds to pay herself, pending her first pay cheque). (I was just unlucky that I made the bookings on or around the 9th June). The mind boggles as to how many people have been affected by this.

Also, as someone said, you have to feel sorry for the people who don't/aren't able to check their bank accounts on a regular basis or see what's happened on MSE. They will be completely in the dark.

bkca1230

our room was 1 night and full price but just booked near sale

Dan2310

sabre50 wrote: »

I think I first contacted then online around 8.15am (I clicked on "contact us" then on the link "if your query is still not answered then please get in touch and let us know" and submitted the details/complaint. They got back to my email address at 8.40am but part of the email title was "auto response". It gave various options for me to submit further details, and wasn't really a satisfactory response to my complaint. I submitted further details and I haven't heard anything since then.

Thanks,

I emailed at 9am but have had no response at all, not even automated.

Hope they dont ignore all our emails and just send out a basic email tomorrow.

GrannyMack

I booked on 4th June for a two night stay starting on 5th June at a cost of £159.20. I emailed this morning and got an auto response asking for a variety of details all involving my card number, depending on what the transaction showed as on my statement. I am almost 100% sure that the money has only been taken once but after all this time I had forgotten about it and as I'm not paid til next Friday a bit browned off that it took so long.

It strikes me that there is more than one problem here, the first being the duplicate payments but the second being the time taken to collect any payment which will no doubt have caught a lot of people out.

Annie

BLUEWKD

I have had the money taken out yesterday and then put back in today. I did not get in touch with them due to me not knowing and being away.

14/07/11 CREDIT CRDTRAVELODGE WE 40.00 CR
14/07/11 CREDIT CRDTRAVELODGE WE 10.00 CR
13/07/11 DEBIT CRDTRAVELODGE WE 40.00 DR
13/07/11 DEBIT CRDTRAVELODGE WE 10.00 DR

tamalyn

thanks for this as i just read it and checked my online bank and yes lo and behold, another £10 taken out of my account 13/7 cheeky !!!!!!s, cannot believe they are blaming this on the banks lol i am not with hsbc so its cannot be their fault. i am with halifax. will be ringing in the morning.