urgent...check ur bank TRAVELODGE taking payments twice!!!

bkca1230

just looked online and £44.45 has been refunded. what are they up to.

rachelhen

I booked yesterday and no payment has gone out so I am confused

eilidhboo

why the panic we are getting refunds re the lady who has no money to put petrol in car (not sure of the relevance of your child) if you have no money at all wwhy waste the money you did have on cheap rooms .....

robsonschoice

My money has been refunded within 24 hours as Travelodge promised. Still caused a lot of inconvenience, but at least I've got it back.

Sherbert123

eilidhboo wrote: »

why the panic we are getting refunds re the lady who has no money to put petrol in car (not sure of the relevance of your child) if you have no money at all wwhy waste the money you did have on cheap rooms .....

The panic is that they shouldn't of taken the money in the 1st place without peoples permission, im guessing it didnt affect you? And that no one got given any information if it was going back in or not. Personally my o2 phone bill direct debit got cancelled, so there was a panic other wise my phone would have been cut off. It is true I have been refunded today my money but has anyone thought that all of our money was sitting in a high interest account all day yesterday. Basically travelodge has gained money and the customers have a day without there money, you think that is right?

The_Scotsman

Been refunded, but would expect an apology email at the very least.
My payment was only £10, so only a minor inconvenience, but I feel sorry for those who had paid a lot more.

moominmama72

eilidhboo wrote: »

why the panic we are getting refunds re the lady who has no money to put petrol in car (not sure of the relevance of your child) if you have no money at all wwhy waste the money you did have on cheap rooms .....

Its not a case of wasting money on cheap rooms, the problem is that money that had already been paid (back in June!) has been taken out again. Okay it is getting refunded but at the time nobody was aware of this (the only way anyone was aware of this was by reading this forum)

People have been left short of cash (and possibly incurred costs) while Travelodge swipped their cash and sat on it for a day.

I booked a room in the last sale, which I budgeted for last month when it came out. I didn't account for it coming out again at a random later date, nor should I have to.

westiea

I also booked yesterday and no no payment has gone out ...weird?

Patsy80

Just to say that my money has now been refunded!!!!! Hope everyone will get their money back shortly.

mamabuddah

watchdog BBC I think....it's probably the only way to get to the bottom of what actually went wrong...and safeguard it not happening again....plus Watchdog love stories where financial hardship has ensued because of a ball s up...remember the last time they hammered Travelodge for selling more rooms than they had...and if you turned up late (even though you paid) they sent you to the Travelodge in the next town!