mobiles.co.uk cashback

Midnight_Tboy

good Makes a change for something beneficial to us....though I suspect theres prob some companies that still have that

mobilejunkie

Not that I know of. The regulatory authorities meddled a while back and it isn't entirely a good thing.

grumbler

grumbler wrote: »

I can confirm this.
They blame their system that the cheque "got stuck in", but don't feel that they have any obligations to speed up sending it at last. They give another 28 days for it to arrive. Hardly a surprise that 2 1/2 weeks later the cheque is still on its way.

Well, 28+28=56 and there is no any cheque.

Could anybody direct me to a LBA template, please? What would be a reasonable number of days to give them?

Before you ask, I have

• claim approved (Sep)
• claim paid (Sep)
• "I am sorry,... cheque got stack..., I have now released it..." (Oct)

OneADay

grumbler wrote: »

Well, 28+28=56 and there is no any cheque.

Could anybody direct me to a LBA template, please? What would be a reasonable number of days to give them?

Before you ask, I have

• claim approved (Sep)
• claim paid (Sep)
• "I am sorry,... cheque got stack..., I have now released it..." (Oct)

http://www.tradingstandards.gov.uk/wirral/countycourtindex.htm#letter

Enjoy!

psdie

Just a quick note - form was refusing to submit for me - then noticed that the message "Mobile number not recognised" or similar was being displayed next to the mobile number field, but in black (rather than red or similar highlight colour) so hard to spot. I removed my mobile number and left just my order # and went through OK.

One thing that could have easily tripped me up that I noticed at last minute - if an error occurs (such as the one above), the bill date is reset back to current month. I'm sure if I'd submitted as was, it would have been sneakily rejected. Hmmm - whole thing smacks of deliberate usability defects to increase the rejection rate - poor play, Mobiles.co.uk. And why no automatic e-mail confirmation - trivial to do!

OneADay

psdie wrote: »

Just a quick note - form was refusing to submit for me - then noticed that the message "Mobile number not recognised" or similar was being displayed next to the mobile number field, but in black (rather than red or similar highlight colour) so hard to spot. I removed my mobile number and left just my order # and went through OK.

One thing that could have easily tripped me up that I noticed at last minute - if an error occurs (such as the one above), the bill date is reset back to current month. I'm sure if I'd submitted as was, it would have been sneakily rejected. Hmmm - whole thing smacks of deliberate usability defects to increase the rejection rate - poor play, Mobiles.co.uk. And why no automatic e-mail confirmation - trivial to do!

The emails aint been working in recent days/weeks - tech problems apparently, meant to be working now.

The problem with the number not being recognized is that they store the number before you port your number over. So you order a phone and get a new number but then port your existing number over. Should not be like that but hey. I just did what you did, enter the order no. only.

crvhonda

after i had experience with them, im wondering is there human working in this company, i only receieved some automated respone.

Midnight_Tboy

well so far so good. The PDF I submitted the other day, once I finally found the working link to get to the page....received text yesterday saying the claim has been approved.

Just have to wait for the cheque now 2 and 1/2 more to go

Swanny

Midnight_Tboy wrote: »

minor update - I found the "View" button hidden in a white font on a white background, only by highlighting all the text.....it has now allowed me to go to the next page so far at least. The layout is messed up, but I can see the cashback dates listed, but cannot see anywhere to submit

Really good spot Midnight Tboy, that is definitely worth knowing!!

bear85

Hello Everyone.

Only joined today to just give some information regarding mobiles.co.uk. I’ve been a customer for 4 years and it’s only the last 6 months that I’ve had a problem.

Seems that the last bit of customer service has now left mobiles.co.uk but as we are all aware we know that the deals are still really good if you can actually get your cashback.

Just a few points to advise.

Always diarise your cashback claims (I always send the bill and submit it online the day of my bill) by going to http: www. secure -mobiles.com /cashback (please omit the spaces) to give yourself the full 60 days.

To view which month you need to send your claim in goto mobiles.co .uk click on customer service on the left side under useful link and then cashback claims and then click on "view cashback chart"

I always print screen the info sent and the onscreen confirmation and then send that as an email to myself and save in my mobiles.co.uk folder.

I then always save the email re confirmation of cashback booked in and then the cashback confirmed and to be received within 14-28 days.

As we are all aware when you email these people you get a different person each time and my opinion due to not enough staff its either e2save.com or mobiles.co.uk.

If you do get a problem and you cannot get any further with them and you do not want to progress to a small claims court filing.

Please use this information to help you as I always email the chief Executive of CPW Charles Dunston.

<Dunstoc @cpwplc.com>;

Send this man an email as precise as you can with any previous emails attached and this goes to the top of the queue I can confirm with a phone call the next day handling the issues.

I hope that this bit of info is helpful (sorry about the long post)