New style TSB online banking

D1zzy

vulcan59 wrote: »

Excellent tip. Thank you. Small typo though, I think that should be statse.webtrendslive.com. I've just blocked that site and the speed is much better. I had seen the "connecting to statse.webtrendslive.com" message in Firefox associated with a long pause but I haven't seen any messages about clickshift.com. Out of interest, how did you find out they were using that as well?

Thanks for this - this needs to publishished be as a sticky "Firefox Users and New LTSB site".
Have blocked both
statse.webtrendslive.com and
clickshift.com
and it makes a huge difference

D1zzy

lindos90 wrote: »

On the main accounts page, they have now started putting annoying adverts in between each of my account on the list,

You do at least have some control over this
You can get rid of the ads by going into Change Details(top right corner) and changing marketing preferences to NO.

Biggles

I take back all that I said about liking the new website.

It's crashing with the 'Internet Explorer cannot display the webpage' message now when you try and navigate around it. The only solution seems to be to log back in and try again.

justaquickie

To echo others, I HATE the new site. I found the previous layout functional and, on the whole, logical. Navigation on the new layout is far from intuitive and the statements difficult to understand at a glance. In every way, it seems to be a backward step. I can't think of anything that is an improvement. LloydsTSB have thrown away the advantages their site held over several competitors. Gloss for the sake of gloss.

There are also some bugs: Yesterday I set up a payment and the confirmation screen gave the correct date. When I was finally able to find details of the payment (Payments tab under Statements?) it had been stored with a date 1 day later. I cancelled the transaction. On trying to set it up again today, it won't allow me to because it "exceeds my daily allowance". On contacting Support I was told that cancelled payments still count towards your daily allowance! and the reset can hang over to a Monday from the weekend. Also, that I will now have to pay a CHAPS fee, in-branch, to make the payment. If I don't I miss the 3-day BACS transfer window for payment this week.

Mind readers with plenty of time on their hands should have no problem using the new online service.

Rupert_Bear

As said before I'm loving it and found it very user friendly.

D1zzy

Has anyone found any advantages with the new site -(for me there seem to be only disadvantages) have asked LTSB what they perceive as improvements for users, but am still waiting for an answer.

lindos90

D1zzy wrote: »

You do at least have some control over this
You can get rid of the ads by going into Change Details(top right corner) and changing marketing preferences to NO.

Ive done that already, it apparently only applies to post mail marketing, not online adverts!

lindos90

justaquickie wrote: »

To echo others, I HATE the new site. I found the previous layout functional and, on the whole, logical. Navigation on the new layout is far from intuitive and the statements difficult to understand at a glance. In every way, it seems to be a backward step. I can't think of anything that is an improvement. LloydsTSB have thrown away the advantages their site held over several competitors. Gloss for the sake of gloss.

There are also some bugs: Yesterday I set up a payment and the confirmation screen gave the correct date. When I was finally able to find details of the payment (Payments tab under Statements?) it had been stored with a date 1 day later. I cancelled the transaction. On trying to set it up again today, it won't allow me to because it "exceeds my daily allowance". On contacting Support I was told that cancelled payments still count towards your daily allowance! and the reset can hang over to a Monday from the weekend. Also, that I will now have to pay a CHAPS fee, in-branch, to make the payment. If I don't I miss the 3-day BACS transfer window for payment this week.

Mind readers with plenty of time on their hands should have no problem using the new online service.

Totally agree! It just seems like change for the sake of change, not actually improvements, the system worked before, so why change it?

If they wanted it glossy, they could have just made minor changes to the system that worked well. Instead they have got some marketing/web page design team in to 'wow' TSB management with a glossy, snazzy new system, which 'looks' good on the promo, but is terrible for customers to actually use!

Reminds me of the system they introduced at work a couple of years ago...looked good, but designed by people who knew nothing about the system we worked in, and therefore it took 1000's of man hours to train every worker how to navigate and use it....resulting in massive backlogs and waiting lists, and social workers spending more time at their desk than actually visiting their clients (social services)....progress it was not!

D1zzy

lindos90 wrote: »

Ive done that already, it apparently only applies to post mail marketing, not online adverts!

There's a new one called something like "Personal Sales Messages" - setting that to No got rid of my ads.

scottishblondie

lindos90 wrote: »

Ive done that already, it apparently only applies to post mail marketing, not online adverts!

I changed my preferences yesterday but it didn't take effect until today. My page is now advert free - at least in between my accounts!!