Mobileshop.com (merged)

MrGreen

downshifter98 wrote:

could someone just clarify what the 5th bill means (for cashback) - I've never had a contract phone and understand that the first bill is sent at the very beginning of the contract - do mobileshop regard this as the 1st bill? Sorry for stupid question.

If your contract is with o2 then on the top right of your bill there will be some numbers like 001, the one that says 005 will be your 5th bill.

diana11

mulerider wrote:

As stated within Mobileshop T&C's:

"We aim to process all payments within 45 days from the EXPIRY date of the voucher".

Mobileshop like all mobile retailers give you a month to send the statement then pay within 45 days after the expiry date.

1 month for them to receive the bill + up to 45 days after the expiry date = approximately 75 days!!!! So just to clarify If I send a bill that I receive a week after my billing date I can expect to wait another 3 weeks!! + up to 45 days or approximately 2 months!!!!!!!

The above is within their own T&C's....

Yes that of course is in line with their T&Cs. No one is disputing that.

I think you are missing the point. The reason for people becoming concerned is that people are waiting 45 days after the EXPIRY date and then this payment is delayed. Therefore the wait could become 2 1/2 months!!!

johnllew

MobileShop gets the thumbs up at Rpoints too: Best cashback company?

My son and his mates have had contracts with them and while it takes a little time to get the cashback, it always turns up.

scrooge82

Mobileshop.com have been excellent.

Great communication

My second cashback payment was due 05/08/2006 it got paid on 14/08/2006 which i was happy with. I actually didn't realise it had been paid and emailed them on 17/08/2006 asking where it was, they replied same day saying it had been sent and should be showing in my account, it was!

Third payment is due 04/10/2006, so i'l post again when i actually get it, but i'm sure i will.

eagleeye

Similar with me Mobileshop has confirmed that cashback payment has been sent into my bank account on 11th Sep 2006.

payless

On their tracking it now shows
Voucher C paid on: 11/09/2006 - Payment was processed into your bank account..
so hopefully should have it tomorrow..if so panic over

Anon

I had just replied to another thread about a cashback delay with Mobileshop - perhaps worth merging? Appear to be some delays being experienced by some customers.

Many thanks

Anon

payless

The £90 hit my account 19/9
OK a bit late

thor

My cashback was due on the 5th. On checking the cashback tracking it says that cashback was processed into the my bank on the 18th and I should get it on the 20th. Well it is the 22nd now and I am still waiting. I sent in the voucher over 80 days ago

Anon

There seem to have been delays as mine was due at the middle of the month and is only now showing as processing (I have read various reasons online and from them, from o2 changing when they paid MS and therefore delays to paying out, and a problem with their payment system). They also have changed the system so that where before it indicated a date (which was 45 days after the expiry of the voucher) it is now showing 60 days and no date. Although I agree that their online tracking, plus email/text when they received the claim, was good service, I also think it a little unfair to be changing the terms of the cashback now (I don't know if mine would have been processed anyway after this delay, or if it was the result of me chasing it). I am always a little wary of cashbacks but this is number four - I hope all goes well with the other claims (I wont know until mid 2007 at this rate, well into my next contract!).Anon