Mobileshop.com (merged)

thor

I emailed my claims for the entire contract period of my last deal with them and each and everyone was received with an acknowledgement quickly following. It has been over 6 months since I left them due to their late payments so I don't know if they are accepting emails now but as emailing is so quick I think it is defitely worth trying right at the beginning of your cashback claim period since you can try a couple of times if you don't hear back from them. If the emails are unsuccessful then you can always post them.

hardtimes

Hi

My cashbacks were nearly a year late,so I went on the online chat and enquired about them last Friday.
On Monday I got emails saying the payments had been made to my bank and on checking today I have received all outstanding amounts

larameischke

Part A
Part A claim received on: 31/01/2007
You should expect to receive payment in the form of: Mobileshop Cashback around 60 days after we received your claim.

Part B
Part B claim received on: 14/04/2007
You should expect to receive payment in the form of: Mobileshop Cashback around 60 days after we received your claim.

After massive complaining via online chat I got the first 2 on the 21st January 2008. Just a touch late then. I wonder when I'll get the others

dov

larameischke wrote: »

Part A
Part A claim received on: 31/01/2007
You should expect to receive payment in the form of: Mobileshop Cashback around 60 days after we received your claim.

Part B
Part B claim received on: 14/04/2007
You should expect to receive payment in the form of: Mobileshop Cashback around 60 days after we received your claim.

After massive complaining via online chat I got the first 2 on the 21st January 2008. Just a touch late then. I wonder when I'll get the others

Did you request the entire cashback?

larameischke

Yup....they said they would pay the first two, then offered vouchers for the others or for me to wait. I'll hassle them this month because my contract will be running out.

tanikk£

Is there any e-mail address for cash back claims, I sent my invoice to cashback@mobileshop.com, 3 days passed ...no update in cash back tracking yet ..

dov

tanikk£ wrote: »

Is there any e-mail address for cash back claims, I sent my invoice to [EMAIL="cashback@mobileshop.com"]cashback@mobileshop.com[/EMAIL], 3 days passed ...no update in cash back tracking yet ..

Did they at least confirm your email?

tanikk£

dov wrote: »

Did they at least confirm your email?

no

I am not actually sure they accept claims by e-mail ..

clairet707

tanikk£ wrote: »

no

I am not actually sure they accept claims by e-mail ..

I sent mine off by email on the 13th and they replied straight away. Are you positive you got the email address correct?

My claim is being processed as we [STRIKE]speak[/STRIKE] type

dov

tanikk£ wrote: »

no

I am not actually sure they accept claims by e-mail ..

They do even though its not in the t&c.

Out of the numerous claims I've made via email they failed to respond only once and after resending they confirmed the claim.

So just resend the email with a note stating you have not had a response to the previous one.