Mobileshop.com (merged)

ferret

Well well well .. very quick response

Having fired off a courtesy e-mail informing them I had taken action and giving them the court reference number I received a phone call this morning !!!

Yep - after months of refusing to speak to me they did and told me they had raised a cheque this morning for the outstanding balance.

I told them I had already issued the summons and they said that they would eeal with it when it arrived.

However, of course I now want more than just the cheque because I need to recover my court costs?

So what happens when they get the summons and tell the court they have already paid? Will I still get my court costs back?


I guess I should be happy I've got my money (still a risk though coz the cheque has to arrive and be cashed yet of course!) but am aggrieved it took this action to solicit any kind of response.

bigtired24

bigtired24 wrote: »

Hope this is helpful.

Please see below e-mail from Samantha guaranteeing payment to me between 7-10 working days. I got through to Customer Services who gave me the tale of woe regarding their system. I said that I did not believe them and even if it were true it was not my problem and I was not a partner in their problem. I said I was ringing to give them the opportunity to pay or I would instigate legal action because they were in breach of their Terms and Conditions and therefore breach of contract. The girl said she would TRY to get a payment made in 14 days. I said I wanted a guarantee and not a TRY. She said she could not guarantee so I said put me through to someone who can guarantee - I then was put through to Samantha. Samantha again wanted to tell me the tale again - I said I was not interested (politely), I just wanted my cash back - not Argos vouchers. I just want her company to honour their contract and pay me or I would instigate legal proceedings - a !!!!!!ation factor for me but I had the will and means to do so.

Her reply is self-explanatory.

I would suggest you ring them up and do the same as me.

PS - I have her direct line and e-mail address - I will release this to the forum once I have received my refund


Sent: Tuesday, August 21, 2007 12:00 PM
Subject: Your overdue cashback payments



Good Afternoon Justin,

I have processed your 3 outstanding pay me nts to be account detailed and cashback amount checked and confirm that you will received pay me nt within the next 7-10days. The system will send you an automatic email as soon as the pay me nt has been processed which will be within the next couple of days.

Kind Regards,

Had this today! 3 emails in total representing the number of outstanding vouchers. Try doing what I did - I am no cleverclogs - I rang up and was firm, polite but left them in no uncertain terms that I meant business. I will let you know if the payments materialise!

Dear
**This is an automatically generated e-mail. Please do not reply to this message as the mail box does not receive incoming e-mail**
We are pleased to advise you that your claim for Cashback voucher *****B at a value of £90.00 has been processed for payment.
The payment has been made by bank transfer and will show in your nominated bank account within 3 to 7 days.
If for any reason the funds do not appear in your bank account after 14 working days, please contact our Customer Services Team.
IMPORTANT: Please notify Mobileshop within 3 working days if your bank details have changed. Please have your order number to hand when contacting us.
**This is an automatically generated e-mail. Please do not reply to this message as the mail box does not receive incoming e-mail**
Regards
Mobileshop Claims Department
T: 0845 345 5000

tracey68_2

I filed court action against mobile shop (they owe me £270) after loads of phone calls, letters, emails and snotty customer review comments without any response. I have now received a letter from Samantha, Cash Back Supervisor informing me that my full cashback payment plus court costs have been paid into my bank account.

I wait and hope and will keep you posted !!

Quentin

ferret wrote: »

Having fired off a courtesy e-mail informing them I had taken action and giving them the court reference number I received a phone call this morning !!!......................................................So what happens when they get the summons and tell the court they have already paid? Will I still get my court costs back?

Once a summons issued it is best to have no contact whatsoever with the Defendant until the claim has run its course.

In your case, don't contact them again.

Once the summons is issued, they have 14 days to either pay up or issue a defence.

As long as you sent them a Letter Before Action prior to issuing the summons they have no defence to paying you the full sum claimed.

If they do not pay you the balance remaining (your costs), then you can ask for judgement against them for this sum.

I expect them to pay up during the 14 days which will conclude the matter.

Lynsey

Yesterday I received an email saying my final cashback was being paid. This is very early as was my hubbys last one. No chasing - nothing.
Dare I chance my arm again, or call it quits ????????????????
Their T&C's have changed and can be viewed as unfair, as with everyone elses. I don't like the idea of waiting until month 6 before making a claim, they may not be around then !!!!!!!!!!!!!!!!


Lynsey

Quentin

ferret wrote: »

Part 3 of my cashback is 125 days waiting now

Part 4 is only 28 days waiting (i.e. within the 60 days)

Can I also claim for Part 4? If so what do I put in the claim form in this respect?

Put on the form that "the Defendant's failure to pay you claim 3 is a fundamental breach of the contract, and that in view of this you are claiming the total amount still owed under the original breached contract".

ZUBAIR_3

how can i get to live chat to claim my money? any one please.

ferret

EDIT : Now received a cheque for the court costs - sent the day that the court summons was delivered to them.

as long as it banks ok then I'm sorted!

sarahdonnelly

On mobileshop.com I've seen a nokia 6300 on 12 mth free contract, with free phone!

There's gotta be a catch! Anyone any ideas?

Thanks!

thor

yeah, mobileshop can't be trusted. I and many of their customers won't be considering using them again.