We're after a new internet provider!!! (broadband)

macman

This is all wasted effort, as the OP is not the account holder. If Dad isn't bothered (and apparently prepared to carry on merrily shelling out month after month for a service barely faster than dial up), then nothing is going to get fixed.
Edit: it seems he now is...

dave_dph

krissycontagious wrote: »

im looking for the number now online

I suggest you try the support guys via the newsgroups, far easier than phoning and getting nowhere.

If you haven't set up newsgroups there is a guide at myvirginmedia.com and then click on broadband and dial up help

Once they are set up you need to post into virginmedia.support.broadband.cable.

Don't post personal details, just the first part of your ntl / blueyonder email address is enough for them to locate your account. They will ask you to post diagnostics and then arrange a tech visit if necessary.

If you dont have an ntl or blueyonder email address set up just post your username.

When you run the diagnostics make sure the pc you're using is connected directly to the modem, do not have the router in the link.

jem16

krissycontagious wrote: »

im sorry if im not being efficent enough but i am trying all these things sugested.

Sorry I got ratty - I'm sure you are trying. It just seemed like you weren't following what we asked you to do.

Your 2nd speedtest with a download speed of 0.12Mb definitely suggests a fault whether it's the cable modem or a line fault.

Your previous attempt to connect with your PC attached to the modem probably failed because you didn't reboot the cable modem. Did you reboot the cable modem when you connected to the laptop?

I'd second dave_dph's suggestion of contacting support via the newsgroups - it's usually Level 2 support that respond there and you will get a better response than going through telephone support.

Krissy306

macman wrote: »

This is all wasted effort, as the OP is not the account holder. If Dad isn't bothered (and apparently prepared to carry on merrily shelling out month after month for a service barely faster than dial up), then nothing is going to get fixed.
Edit: it seems he now is...

sorry for my rudeness but you started it


HE IS interested in changing it.
this has been going on for more than months.
The day i started this thread is the day he agreed to change it.
I have waited a long time to finally sort this out so please dont treat me like that.
Why would i open a thread if i knew my dad would never change things? it seems like i complete waste of peoples time and effort.


I am not stupid.


thankyou



:::everyones posts that i have "thanked" has helped so thankyou them people And anyone whos taking there time out to read my issue's and try and think of a way to help.

Krissy306

jem16 wrote: »

Sorry I got ratty - I'm sure you are trying. It just seemed like you weren't following what we asked you to do.

Your 2nd speedtest with a download speed of 0.12Mb definitely suggests a fault whether it's the cable modem or a line fault.

Your previous attempt to connect with your PC attached to the modem probably failed because you didn't reboot the cable modem. Did you reboot the cable modem when you connected to the laptop?

I'd second dave_dph's suggestion of contacting support via the newsgroups - it's usually Level 2 support that respond there and you will get a better response than going through telephone support.

thankyou Jem:) and its fine i know im being a big pain tbh.

by roboot im ashuming you mean switching it off from the socket and on again, no i didint acually do that (didnt even think)


I have been thinking about contacting the newsgroup i just wouldnt know how to explain my problem to them thats why i havnt gone through with it.
you lot know everything from the beggining, just wouldnt know how to word it. if that makes sense xx

dave_dph

krissycontagious wrote: »

I have been thinking about contacting the newsgroup i just wouldnt know how to explain my problem to them thats why i havnt gone through with it.
you lot know everything from the beggining, just wouldnt know how to word it. if that makes sense xx

All you need to say is that you are only getting rediculously slow download speeds and can they take a look for you. Give them your username and you've started the ball rolling. They will ask for you to run some tests and post the results into the thread. If you get stuck just ask and they will tell you how to carry them out. Alternatively just shout in here and someone will help. Don't forget to refresh the group every so often to enable you to see new posts.

Krissy306

dave_dph wrote: »

If you haven't set up newsgroups there is a guide at myvirginmedia.com and then click on broadband and dial up help

Once they are set up you need to post into virginmedia.support.broadband.cable.

Don't post personal details, just the first part of your ntl / blueyonder email address is enough for them to locate your account. They will ask you to post diagnostics and then arrange a tech visit if necessary.

If you dont have an ntl or blueyonder email address set up just post your username.

When you run the diagnostics make sure the pc you're using is connected directly to the modem, do not have the router in the link.

i dont have outlook express on my laptop anymore and also i cant remember any ddetails of my old ntl emai las we are speeking agess ago when we were on dial up

http://www.virginmedia.com/myvirginmedia/newsgroups/setting-up.php



http://help.virginmedia.com/system/selfservice.controller?CMD=BROWSE_TOPIC&EXPANDED_TOPIC_TREE_NODES=+1198+1203+1234+&VM_CUSTOMER_TYPE=Cable&BROWSE_FILTER_!!!!!&TOPIC_ID=1234&TOPIC_TYPE=0&STARTING_ID=0&TOPIC_NAME=%5B07%5DNewsgroups&PARENT_TOPIC_ID=1198&PARENT_TOPIC_TYPE=0&SOURCE_FORM=BROWSE_TOPIC&TOPIC_HIERARCHY=1234&TOP_LEVEL_TOPIC=1198&SIDE_LINK_TOPIC_ID=1198&SIDE_LINK_SUB_TOPIC_ID=1234&USERTYPE=1&CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=null

thankyou for your post:)

jem16

krissycontagious wrote: »

by roboot im ashuming you mean switching it off from the socket and on again, no i didint acually do that (didnt even think)

Yes I do mean that.

The cable modem remembers the MAC address of the device it was connected to. Unless it was rebooted your laptop was not directly connected to the cable modem as it would be looking for the MAC address of the router. That's why the PC wouldn't connect to the speedtest site. I'm surprised you got connected with the laptop without rebooting the modem.

Can you explain the connections you had from cable modem to laptop?

I have been thinking about contacting the newsgroup i just wouldnt know how to explain my problem to them thats why i havnt gone through with it.
you lot know everything from the beggining, just wouldnt know how to word it. if that makes sense xx

You simply say you have been getting download speeds of 0.34Mb and you have a 10Mb connection. Can they help?

dave_dph

krissycontagious wrote: »

i dont have outlook express on my laptop anymore and also i cant remember any ddetails of my old ntl emai las we are speeking agess ago when we were on dial up

http://www.virginmedia.com/myvirginmedia/newsgroups/setting-up.php


thankyou for your post:)

If you are using XP you can redownload it, if you are using vista you can use windows mail.

Alternatively you can download and use Mozilla Thunderbird.

http://en-gb.www.mozillamessaging.com/en-GB/thunderbird/

What modem do you have? Can you log into the modem config pages at http://192.168.100.1 and post signal levels and other info here? If you have to log in the username and password should both be root

jem16

krissycontagious wrote: »

i dont have outlook express on my laptop anymore and also i cant remember any ddetails of my old ntl emai las we are speeking agess ago when we were on dial up

You could always download Thunderbird and use it.

I've posted on the Virgin newsgroups before - they were able to locate my details and I never provided any info, not even my email address. I suspect they were able to use my connection info.