We're after a new internet provider!!! (broadband)

jem16

krissycontagious wrote: »

brilliant thankyou.

here are the speed test results directly plugged in from the pc to the router(unsecure)

Where????????????

Krissy306

jem16 wrote: »

Generating a key only happens when you choose WEP as the security. You were advised to choose WPA2 not WEP. Choosing WPA2 will ask you to enter a shared key/passkey. Try following these instructions.

[/QUOTE]




thats the only option...

jem16

krissycontagious wrote: »

thats the only option...

Click the header/title that says WIRELESS as opposed to the subtitle Encryption that you have chosen. Then click Security - that should allow you to change from WEP to WPA2.

Here's the manual - read Page 46.

http://cache-www.belkin.com/support/dl/p74559-f_f5d7230-4v8xxx_manual.pdf

jem16

krissycontagious wrote: »

brilliant thankyou.

here are the speed test results directly plugged in from the pc to the router(unsecure)


EDIT: I KEEP TRYING IT BUT IT JUST KEEPS FREEZING WHEN I TRY AND DO THE SPEED TEST, it just stays on: prepareing download) - in the bottom left corner...

Try changing the server - which one are you using? London is usually reliable.

robt_2

krissycontagious wrote: »

brilliant thankyou.

here are the speed test results directly plugged in from the pc to the router(unsecure)


EDIT: I KEEP TRYING IT BUT IT JUST KEEPS FREEZING WHEN I TRY AND DO THE SPEED TEST, it just stays on: prepareing download) - in the bottom left corner...

As was said on page two of this thread, you clearly have a fault on your line. Your dad needs to get his !!!! into gear instead of hoping everything sorts itself out or changing provider.

jem16

robt wrote: »

As was said on page two of this thread, you clearly have a fault on your line.

There's always a slim chance that the router may have a fault. However I do agree that the most likely cause is a faulty cable modem or line.

OP needs to test connection whilst directly attached to the cable modem itself. Then get onto Virgin support, preferably via the newsgroups as opposed to the phone support.

I have had less than 1Mb on a 10Mb connection before although only in the evenings which Virgin described as utilisation spikes!

spike7451

If you are on cable broadband,the are a lot of things that can cause low speed ect on BBand,from damaged cabling,loose F connections,faulty splitter or isolator,ect.
If you have a chipped cable TV box I suggest you remove it as this is a major cause of broadband faults due to the noise ect that it puts onto the line.
It's more likely a signal level affectingthe return path if it's hanging.
I suggest you get a Service Tech out.

Spike (ex VM Service Tech)

Krissy306

jem16 wrote: »

Click the header/title that says WIRELESS as opposed to the subtitle Encryption that you have chosen. Then click Security - that should allow you to change from WEP to WPA2.

there isnt a security option though thats what im saying?



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jem16

krissycontagious wrote: »

there isnt a security option though thats what im saying?

If only WEP is available it's time you got a new router - how old is it?

Krissy306

about 4-5 years old