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We're after a new internet provider!!! (broadband)
Comments
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krissycontagious wrote: »about 4-5 years old
We are going round in circles
You need a technician to come to your house (free). When you book one, ask for a free router too. They can only say no.0 -
krissycontagious wrote: »about 4-5 years old
As robt says you need someone out from Virgin.
However be aware you will be asked to connect your PC/laptop directly to your cable modem before anyone in support will book a visit. So far you have ignored all my requests to do this and have concentrated on the router.0 -
As robt says you need someone out from Virgin.
However be aware you will be asked to connect your PC/laptop directly to your cable modem before anyone in support will book a visit. So far you have ignored all my requests to do this and have concentrated on the router.
i have never ignored your requests i tried to do it (speedtest) with it plugged in my main pc and it wouldnt work!! i saidthat above:S0 -
As robt says you need someone out from Virgin.
However be aware you will be asked to connect your PC/laptop directly to your cable modem before anyone in support will book a visit. So far you have ignored all my requests to do this and have concentrated on the router.
As I also said on the previous page however the OP seems to want to go around in circles.Being an ex Service Tech I know what can cause her issues & how to get them resolved even tho it is something you cannot diagnose on an internet forum.
Unlike ADSL broadband,finding a fault on cable is'nt as easy as phoning your ISP,She needs a engineer to test her line & physical set up from cab to pc.0 -
krissycontagious wrote: »i have never ignored your requests i tried to do it (speedtest) with it plugged in my main pc and it wouldnt work!! i saidthat above:S
No you didn't - you tried to do the speedtest with your main pc directly connected to the router.krissycontagious wrote: »brilliant thankyou.
here are the speed test results directly plugged in from the pc to the router(unsecure)
The cable modem is not the router - unless of course you don't actually have cable.
The cable modem, if you have one, is a small blue/black box into which the white cable from Virgin goes. From there an ethernet cable is attached to the router (Belkin).
Do you have this or not?
If not what is the Belkin plugged into - i.e. not the PC but the other end.0 -
^above i keep mixing up the cable and the router (what ever you said to have directly plugged in while doing the speed test i did)
yes we have a cable modem.
im sorry if im not being efficent enough but i am trying all these things sugested.
dadsaid: hes got too much on at the moment (but 2 days ago he was up for fixing it
)
i need to fix it its too anoying.
he said it costs alot to get the virgin support people out? and they wont come out for nothing.0 -
krissycontagious wrote: »yes we have a cable modem.
im sorry if im not being efficent enough but i am trying all these things sugested.
dadsaid: hes got too much on at the moment (but 2 days ago he was up for fixing it)
i need to fix it its too anoying.
he said it costs alot to get the virgin support people out? and they wont come out for nothing.
He is talking rubbish. It is free.
I think you need to realise that you either have very slow Internet, or he gets it fixed by an engineer. We can't do any-more for you I'm afraid.0 -
He is talking rubbish. It is free.
I think you need to realise that you either have very slow Internet, or he gets it fixed by an engineer. We can't do any-more for you I'm afraid.
The only time you'll get charged by a service tech is when you are found to have caused the fault yourself.If it's a fault with the equipment or line,you wont be charged!
And I'm speaking from 9 years of experience AS a NTL/VM Service Tech & I agree 100% with robt & jem16 on this.0 -
^ ive just read this to my dad. and hes going to acually do something now!!
brilliant. saying you had 7years experience helped ! lol
hes an electrician and quite advance so hes always busy ectt. hopefully hell get round to calling virgin!! im looking for the number now online
i do thankyou all for your continual patience and for not just giing up on me and my issue.
if getting them here is the only way to solve it hopefully wel arrange it0 -
here is the speed test that was originally asked for directly connected to the cable modem, plugged in to mylaptop:
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