AOL Broadband offers (merged threads)

patricia1066

I spoke to two customer services people today (because after one refusal I thought I'd better try again) and both insisted that there is no option onscreen to give Silver at £9.99 pm to migrating customers - I said that I knew people who had just done that, and they would not accept this.

I could migrate at no cost on a one month contract for £14.99 on Silver, no router and later ask for the existing customer deal of £9.99.

I checked AOL through quidco to see what the no contract version is going to cost. I was quoted £17.99 for 512kBps Silver per month with no modem.

It no longer seems good value - any ideas on how to get £9.99 pm with one month free?

deanos

Dont worry just ring again as some op's dont seem to know about it , ring again and when they said "how can i help" say you rang the other day and got offered silver for £9.99 when migrating in and you want some more details and need to know what details they need , thats what i did after getting refused the first time and the operator sorted it straight away , 1 month free, 1 month contract , free router and £9,99 pm, she said it was £25 for the router but when she put details in it came up as free as im migrating

penyekz

anyone knows the best deal for aol platinum? I'm on gold for £19.99 at the moment and am hoping to get platinum for the same price.

rungidung

Hi,
As someone who suffered due to the demise of e7even I am currently looking for a new ISP & am seriously thinking about the £9.99 AOL offer as I already own my own wireless modem/router but I have a couple of questions that people already using AOL can probably answer as it's not that clear on their website.
1/ Do their e-mail accounts work with Microsoft Office Outlook or is the only access via some horrible web browser?
2/ If the answer to 1/ is no to Outlook do they allow you to register your own domain name & therefore e-mail accounts with them. This would be my preferred option as I don't really want @aol e-mail addresses

If neither of these are possible does anybody have any other suggestions?

Many thanks

Clive

patricia1066

I did ring again on a 0870 number and was told to sign up and I would be charged £29.99 pm, but if i ask within the first 7 days I will be transferred to the £9.99 deal. I asked her for one month free and one month contract. She said either you accept a router for £25 and sign up for 12 mth contract or you use your own and dont get a contract. She agreed to email me and will answer my emails if there is anything that isnt clear. She had agreed a one month free period, but that wasnt in the email so i will chase that up. It sounds as though the package can be done through quidco, as you can alter the package after setting it up. The terms for quidco are that a new Silver contract is completed online for a payment of £45. Add to that £25 for a friend referral and its £64.89 with a new router, unlimited downloads and fixed for one year.

<The package is our broadband silver at £9.99 with a free modem or £9.99 with a charge of £25.00 for router. That is a 12 month contract or if you do not require a modem or router when you are migrating but using your existing equipment then it will not be a contract. If you migrate to AOL we will need you to supply a MAC code from your current ISP. The migration process takes about 7 days during which we will supply you with a dial up connection. If you migrate we will need to take over the line on our package that would be the equivalent to what package you have now. One the migration is completed you will have a week to call us and then change your package to the £9.99. Once this is done you will not get billed for the package you migrated onto.>

Deanos did you set up through quidco or by telephone?

Guy_Wise

rungidung wrote:

1/ Do their e-mail accounts work with Microsoft Office Outlook or is the only access via some horrible web browser?
2/ If the answer to 1/ is no to Outlook do they allow you to register your own domain name & therefore e-mail accounts with them. This would be my preferred option as I don't really want @aol e-mail addresses

Just a bit more info on email to what has already been said.
Using Outlook is possible, but some changes to settings are required, such as using port 587, instead of port 25 for sending. Receiving mail on different accounts is no problem.
But sending mail via their smtp server does have some drawbacks, needs aol email address.

The best way is as you said in 2.

If you register your own domain, and also take out some mail boxes with say, 1&1, then you can use their authenticated smtp server (auth.smtp.1and1.co.uk) for sending mail.
Then you can send mail from any addresses in Outlook

rungidung

Guy_Wise wrote:

Just a bit more info on email to what has already been said.
Using Outlook is possible, but some changes to settings are required, such as using port 587, instead of port 25 for sending. Receiving mail on different accounts is no problem.
But sending mail via their smtp server does have some drawbacks, needs aol email address.

The best way is as you said in 2.

If you register your own domain, and also take out some mail boxes with say, 1&1, then you can use their authenticated smtp server (auth.smtp.1and1.co.uk) for sending mail.
Then you can send mail from any addresses in Outlook

Guy,
So if I register a new domain with 1&1, (as my old one has been hijacked by netservices) & then set up various e-mail accounts for the whole family do AOL host them or 1&1.
Also if I use 1&1 I assume that they will be the registrant of the domain & hence I could end up in the same mess as with e7even if they were to go bust in the future, or would I be the registrant?

Many thanks

deanos

patricia1066 wrote:

I

Deanos did you set up through quidco or by telephone?

I did it on the phone as the operator put the £9.99 details on file on my account , if you sign up online you are bound by the t+c's you sign online , i think its alot safer over the phone.

Guy_Wise

rungidung wrote:

Guy,
So if I register a new domain with 1&1, (as my old one has been hijacked by netservices) & then set up various e-mail accounts for the whole family do AOL host them or 1&1.
Also if I use 1&1 I assume that they will be the registrant of the domain & hence I could end up in the same mess as with e7even if they were to go bust in the future, or would I be the registrant?

Hi Clive, If you register a domain with 1&1, then you will be the registrant for the domain.
Where you host the site is up to you really. You could pay for hosting, or if you have any free webspace with an isp, then you can use web forwarding for that domain to the webspace. So any requests on the internet for that domain would be picked up by 1&1, then forwarded on.
To anyone typing in the address, all they see is the website appear. It is possible to tell that it has been forwarded though by looking at the source code of a page.

You would also need to take out an extra option of adding mail boxes to the order (about 70p +vat a month, i think)

But the email and domain are all yours, no one else

So, for instance if you registered yellowsubmarines.co.uk
then you could use email addresses such as
enquiries@yellowsubmarines.co.uk
info@
john@
Jane@

whatever you fancy, really.
But the beauty is, as you say, that your domain, email and addresses are independent of the isp.

It's just a case of setting up Outlook accounts to send via that authenticated server.

I suppose i should have added (obvious really) that you can use the domain for email addresses, but you don't necessarily have to put up a website if you don't want to.

Miroslav

Hopefully will finally get this sorted tomorrow. Phoned a few times now, and now been informed cancellations close at 9pm :mad:

In queue online now waiting to discuss with live help.