AOL Broadband offers (merged threads)

Graham_Devon

Have been with them for 6 years now and they have slightly annoyed me now!

Basically I'm paying £24.99 for AOL Gold. However, getting a 1mb service. They keep saying they will upgrade me blah blah but this has been happening for about 5 months now.

I have been told I can move over to the AOL Silver 1mb plan and get the same connection speed and wireless router thrown in. I have asked why I am still paying £24.99 for a 1mb connection when I should be getting two and they keep blaming it on my exchange. My exchange says I should be able to get 4mb.

I want to stay with AOL firstly because this is the first problem I have come across with them and secondly, there are no download limits and no fair usage guidelines or anything like that. Also never have a problem connecting.

So, I said yes ok to the AOL Silver plan at £14.99 a month and the wireless router and they started to set me up with a new 12 month contract. I been with them 6 years, so I don't want a new 12 month contract. I just want to downgrade the package.

They say its for new customers only, so as a 6 year old so called 'valued' customer I don't get any privaliges. I asked whether I would get a month free like new customers, no, so I said 'ok I will cancel and then start again to get a month free and some referral money' to which the customer support didnt know what to say.

I'm a bit peeved though that new customers can get 1mb for 14.99 a month and as an old customer I'm paying £24.99 for the same thing, with no wireless!

Basis of this is that I'm moving home in 2 weeks, am out of the 12 month contract so can move. I would like £50 back, i.e. what I have overspent to get 1mb, when I could have been aying £14.99.

Anyone think this is at all possible if I start complaining? Don't want to waste my time and money on the phone if it's not possible and they aint gonna budge.

Cheers.

Prudent

Most people now getting silver for £9.99, some people getting a free month also.

Graham_Devon

Thanks seen that offer now. I phoned them up and it was completely hassle free. I asked if I could be on the 9.99 option, he said it's difficult as I would have to literally end my service and then re-join.

He however has upgraded my speed to 2mb (max my line will take at the moment) and has apologised and has put me onto a £19.99 price plan, but also put me on the broadband platinum instead of gold package.

Not going to make any difference to me now, but I had the choice of Gold for £14.99 of platinum for £19.99, both services will give me 2mb in this house. However, he looked up my next house and should be able to get about 6mb there. With platinum this will give me 8mb max, so will cover the 6mb.

Therefore, instead of staying at 2mb for £14.99, I chose 6mb in the new house (and 2mb for the remainder of the time here). For £19.99 6mb and unlimited downloads is an excellent price in my mind (non of those package things cover my area, such as talk talk, sky, NTL, telewest etc).

So customer service has been top notch as far as I'm concerned, only took about 10 mins on the phone, about 6 of them being put through to the right department.

Hard to understand the guy, but he was doing the best he could from his country of origin. I expect it's hard for them to understand us too.

Thumbs up from me to AOL.

EDIT: Just did this for my mum, got her to give me her details, she was paying £17.99 for silver. Shes now paying £9.99 for silver with a new 12 month contract. No one can beat that with unlimited downloads! Excellent!

Crabman

deanos wrote:

You can ?

Might give it a whirl, whats the best thing to say

I tried this but before the router arrived and service was up and running... I'm still waiting for the router but as soon as it arrives gimme 2 days and I'll be back on the phone to them :rotfl:

alanshave

Not necessarily true 'Took Me Away', i've got AOL broadband just now and i'm surfing with Mozilla, and on the odd occasion internet explorer.

Graham_Devon

Well I have just got my mum down from AOL Silver from £17.99 a month to £9.99 a month. She did have to enter a new contract for 12 months as she was an existing AOL customer. But still, £8 a month saved for a great service.

She was offered a wireless router and 12 month contract for £14.99 to start with, saying they couldn't do the £9.99 as it was for new customers.

I just politely said 'well as my friend is getting the same service for £9.99 and I'm having to pay more because I'm already a customer I'll have to re-think my subscription, thank you for your kind help though and £14.99 offer'. He said 'let me just talk to my supervisor for you as you are a valued customer. Then said about 30 secs later 'I have good news for you, we can give it to you for £9.99 if you enter a 12 month contract, but we cannot offer you the wireless router for free'. Snapped the offer up! What I was looking for!

deanos

I forgot to include the free month so it works out as £5.40 a month with cashback, thats crazy

patricia1066

deanos wrote:

Just got off the phone to AOL, they have offered me 1mb for £9.99 with no contract as im using my own equipment, they told me i would be on the platinum for free for 1 month then i will get an email to choose a packakage and i can choose silver for £9.99, so my best bet it to go through quidco for £45 cashback making it £6.24 a month

Time to get my MAC code

EDIT: They offered me the Netgear Router for £25 but would have meant 12 month contract.

If you click through quidco your Silver package will cost you £14.99 pm - this is your chosen contract and I think its unlikely that they will renegotiate with you. On the other hand if you break the contract you will then lose the quidco payment. The deal at £9.99 pm is worth £60 pa compared to £45 (unguaranteed) quidco payout.
If AOL is in the process of selling its business I foresee many problems for users in the short-term.

deanos

zaccy wrote:

Deanos you can not get the £9.99 offer online, you have to buy it over the phone so you WILL NOT get your Quidco referral bonus.

I asked the question several times and the lady said i could order online and get the same deal, i will ring back tomorrow, anybody want to ring and ask im not near a phone at present.

If i took the router for £25 i would be locked into a 12 month contract, if i use my own equipment it will be a 1 month contracti would rather have the 1 month contract as i have no need for a router anyway

greyster

It depends how the system works.

You get the deal which is on the screen if you order online but if they're saying hey we will change it for you after a month, then fair enough - £45 quidco.

But if you're getting some kind of loyalty offer over the phone which isnt advertised on the net right away, you will definitely not get a quidco referral. There is no way of letting quidco know you phoned up.

Can someone who is already on AOL silver tell me if they are getting good P2P rates and online gaming?