TakTalk and Tiscali

alanwsg

I don't think that ALL tiscali customers are going to be hit with this price increase + 40Gb cap.

I haven't had the famous letter yet but having read all the indignant posts of this and other forums I'd pretty much decided to move to PlusNet. I just phoned the cancellations department for a MAC code and the guy there told me I wouldn't be subjected to the increase or price cap because of the package I'm on(?).
He refused to expand on that & I don't see why I'm so special, I pay £9.99 for BB + some call deal I never use, line rental is paid to BT.

Anyhoo, he convinced me to stay (probably gets a bonus for that) but if the letter ever arrives, I'm off.

macman

zombie_people wrote: »

I have recieved the exact same letter regarding what JanMGreen did. I have upgraded mine from tiscali max unlimited to talktalk essesntials,but still the letter doesnt make much sense as it says if you have upgraded or moving home then ignore the information below. Well why send it then? Make matters worse I have recevied the new modem plugged it in,its not working but the old tiscali one is, Im confused? Oh well atleast still got internet for now!

If you have a new modem/router then you woud need t o enter your account settings into it before it will work (usually just your account username and password once you have logged into the router's web interface).

zombie_people

After trying everything to get the new modem/router to work , we had to give in and ring Talktalk,who took us through everything. We ended up having to reset the modem/router and they had to reset everything there end.But its now sorted and the customer service was top notch and spot on.

JanMGreen

And they've done it again, twice in the same day! Following my earlier message in which I told of receiving yet another nonsensical letter from TalkTalk, this one saying that BT had been asked to remove their service from my line on February 2, I just posted a very stroppy letter asking them to stop shooting off irrelevant standard letters and actually take on board the information we send them.

So with that winging its way to him, this afternoon I got an email from the same 'senior director' saying that his earlier letter had been sent in error. He said that my broadband service had NOT been cancelled and I would experience no disruption, offering his apologies for 'any confusion this may have caused' and thanking me for my continued loyalty.

But I have been using Plusnet broadband since December 23 after they successful switched me from TalkTalk, so he's just added yet another layer of confusion! Do TalkTalk employ a bunch of monkeys with computers containing an endless supply of standard letters???

frames1_uk

alanwsg wrote: »

I don't think that ALL tiscali customers are going to be hit with this price increase + 40Gb cap.

I haven't had the famous letter yet but having read all the indignant posts of this and other forums I'd pretty much decided to move to PlusNet. I just phoned the cancellations department for a MAC code and the guy there told me I wouldn't be subjected to the increase or price cap because of the package I'm on(?).
He refused to expand on that & I don't see why I'm so special, I pay £9.99 for BB + some call deal I never use, line rental is paid to BT.

Anyhoo, he convinced me to stay (probably gets a bonus for that) but if the letter ever arrives, I'm off.

that's the deal that I was on, but I still got the letter.... up to £14.99... wonder why you didn't?

Peter3434

I have found that my Tiscali broadband has got quite slow over the past few days.

Anyone else noticed this?

Ben_H_2

I received my MAC from Tiscali by email on the 16th December & by letter dated the 17th December. Signed up with Post Office 22nd December, was given a go live date for 8th January and was advised to contact Tiscali's Cancelation team to notify them of my intentions. I was told "you do not need to give us a cancelation period, you just notify us 24hrs before the go live date and we will terminate your contract"
Sure enough I phone on the 7th of Jan to be told a different story, "you don't need to contact us to cancel sir, we will automatically terminate your contract once the new supplier contacts them". Brilliant I'm thinking, an automated service
So the following day the lights on my router go red and there is no internet service :eek: I thought, they were actualy telling the truth. Put my new log in details into my router and low & behold my internet is back now being provided by the Post Office only a faster speed and it's not capped.
So, all good & well I think. Until I receive a full invoice as opposed to a final bill from Tiscali.
According to them:

Thank you for contacting TalkTalk Customer Support concerning your disputed charges.

Please be informed that your account remains active and has a current balance of £14.99 which refers to your January 2010 invoice.

Having investigated your Tiscali account, you only requested for a Migration Authorisation Code on 7 January 2010 and no cancellation request.

I then made it perfectly clear had they "investigated your Tiscali account" fully they would of realised they were talking utter Sh!@e and attached a copy of the MAC letter dated the 17th December.
They couldn't rectify things for me sooner and sure enough within 24 hours Outlook express now returns error messages when trying to contact the Tiscali server.

GOOD RIDENCE TALK TALK!!! :rotfl::rotfl::rotfl:

musical_norwich

Having read this I am amazed so many are willing to accept this.

It is quite clear that TalkTalk is breaking its contract with these unilateral price increases. TalkTalk hopes to pacify the ineffective regulator, OFCOM, and its customers with the offer to let customers leave immediately. However, under contract law, if TalkTalk breaks the contract you are free not only to walk away but also to claim compensation. TalkTalk cannot simply walk away from its own contractual commitments.

My advice:
- tell TalkTalk in writing you have a contract which the Courts will expect TalkTalk to honour - i.e. same price and unlimited, else you will sue for compensation
- if they refuse to accept
* - request your MAC
* - make a claim using Money Claim Online - see here
* - when you win you will receive your court fees back
* - claim for your time, disruption, difference in price over contracted term if new provider is more expensive for same service (unlimited internet, calls, etc.), purchase of mobile dongle and/or phone and mobile call/internet charges during any period of disruption, purchase of new router, etc.
* - when the legal department at TalkTalk ring to settle add at least another £100 for your time and goodwill

Claiming is really straightforward and cheap. It is such a shame we have such useless regulators (I originally wrote toothless but they do have statutory teeth but seem incapable of using them). I recently received a settlement of more than £400 from T-mobile, kept my phone and was free to leave when it changed some of its terms and conditions during a contract - and this is much worse and more obviously in breach of contract. T-mobile tried to pretend I had no rights under contract or as a consumer and Ofcom did nothing, of course. Courts do not see things this way however and judges view these simple David v Goliath cases most sympathetically.

If you really hate this take TalkTalk to court. I'd be amazed if TalkTalk even try to defend itself.

musical_norwich

PS It would be interesting to see what TalkTalk would do if customers kept the service but refused to pay the additional element of the higher charges for the remainder of their contracts. TalkTalk has no contractual right to impose the new charges and I guess OFCOM would go nuts if TalkTalk tried to disconnect customers for charges TalkTalk has no right to impose.

waynedance

I am looking at the post office as I am limited as to what I can get where I live.

Post office looks good as it is unlimited just means taking my phone line to them.