TakTalk and Tiscali

waynedance

can you use your own router on the post office? I here they send you a pre configured router.

waynedance

just called tiscali and I must have got the most unhelpful person ever.

My MAC code is on its way so he says..........good bye TalkTalk soon!!!

waynedance

my letter says on the back at the bottom in the small print.

Siren137

We have been with Tiscali for years now and have always been really happy with the service. We knew nothing of the Talk Talk takeover until we received a letter dated 20th January from Talk Talk telling us they have asked BT to remove our broadband service. We have had no previous contact with Talk Talk explaining the takeover, none offering us a contract with them and they have even threatened us with early termination charges for cancelling a contract we didn't cancel!!
We are being cut off on Feb 2nd so I guess our only option is to look for a new provider.

Ben_H_2

waynedance wrote: »

can you use your own router on the post office? I here they send you a pre configured router.

They supplied me a Zyxel router which was not preconfigured but the supplied letter says to connect it up and leave it 10 minutes whilst it automatcally downloads & installs its own set up configuration.
Well mine didn't and one quick 10 minute phone call to their technical help got it sorted. I then copied the log in details across to my existing after market router which works fine.

andyinyorkshire

TalkTalk are awful awful awful.... previous poster who mentioned things are fine when they are fine but when they go bad (in other words try leaving them)... dear god!

forget the original problems and their cowboy ways of pricing, speed and service provided...

1. got MAC code and explained it would close when switched over
2. transfered to PlusNet
3. called talktalk after seeing bill for this month AND PEOPLE TALKING STILL ON HERE ABOUT THEIR ACCOUNTS NOT BEING CLOSED! :T.
Customer services told me that account not closed!! They closed the account (for that day i called) and transferred to bill dept.. I HAD TO EXPLAIN again to billing department who then asked ME FOR PROOF!?
4. had to send PDF/ACROBAT file to them online as requested for start date.
5. files not good enough, asked again for 1st invoive. various other rubbish statements such as I hadn't given 30 days notice!?! so they could charge me for this?!?! also had to clarify that I was not going to be charged a leaving fee!!!! (to reconfirm this is a load of balls!)
6. sent copy of pdf/acrobat 1st invoice
7. 1st invoice not good enough could i please sent a copy of pdf/acrobat 1st invoice....!!!!!!!!!!?!?!?!
8. Again sent same files explaining I was sending copy of pdf/acrobat 1st invoice.
9. Accepted changeover date and had made amendment to monthly bill, could i pay it.
10. amendment was only for when I called up to ask if they had cancelled it!
11. actual amendment was made for when it was cancelled with mac code by customer services, however I MUST CALL THEIR BILL DEPARTMENT (apparently on an 0870 number) to pay final bill!?!?!
12. Called billing department asking for final bill, yes they had amendment but only when 'I had called to cancel'!?!?!, explained I had spoken to customer services. They couldn't find this... I HAD TO FIND INCIDENT REFERENCE/NUMBER!
13. Confirmed that I had to pay a few pennies to cancel bill, paid on card and confirmed everything closed & resolved... 15 mins hung up after speaking to their billing department @ 10p a min that would have been MORE than my final bill!?!?! (thanks to saynoto0870!) :T

Bye bye TalkTalk
RIP Tiscali :A

tony336

I am having the same problems with TT. I have posted before on here about this . They are telling me that I owe for all of January and part of February , even though I migrated to BT on 24/12/2009. I have sent umpteen copies of my BT welcome letter, but they will just not accept it . I have today written to OTELO, and will see what they say . As far as I am concerned what TT are doing amounts to harrassment and I have told them that. I think perhaps it will come to court action, because I certainly will not pay for something I am not getting . They really are stupid though , because I have copies of all the correspondence and anyone with any sense will see that they are tripping themselves up all the time.

FluffyFiFi

musical_norwich wrote: »

Having read this I am amazed so many are willing to accept this.

It is quite clear that TalkTalk is breaking its contract with these unilateral price increases. TalkTalk hopes to pacify the ineffective regulator, OFCOM, and its customers with the offer to let customers leave immediately. However, under contract law, if TalkTalk breaks the contract you are free not only to walk away but also to claim compensation. TalkTalk cannot simply walk away from its own contractual commitments.

My advice:
- tell TalkTalk in writing you have a contract which the Courts will expect TalkTalk to honour - i.e. same price and unlimited, else you will sue for compensation
- if they refuse to accept
* - request your MAC
* - make a claim using Money Claim Online - see here
* - when you win you will receive your court fees back
* - claim for your time, disruption, difference in price over contracted term if new provider is more expensive for same service (unlimited internet, calls, etc.), purchase of mobile dongle and/or phone and mobile call/internet charges during any period of disruption, purchase of new router, etc.
* - when the legal department at TalkTalk ring to settle add at least another £100 for your time and goodwill

Claiming is really straightforward and cheap. It is such a shame we have such useless regulators (I originally wrote toothless but they do have statutory teeth but seem incapable of using them). I recently received a settlement of more than £400 from T-mobile, kept my phone and was free to leave when it changed some of its terms and conditions during a contract - and this is much worse and more obviously in breach of contract. T-mobile tried to pretend I had no rights under contract or as a consumer and Ofcom did nothing, of course. Courts do not see things this way however and judges view these simple David v Goliath cases most sympathetically.

If you really hate this take TalkTalk to court. I'd be amazed if TalkTalk even try to defend itself.

I think I am going to do this, I am really angry that half way through my contract the terms are changed and I am left with a higher monthly charge and reduced service. I want to move to o2 but as my line is not with BT it makes it difficult. Don't think the capped download limit will be sufficient and don't want to sign up for an 18 month contract. Thanks for this advice, will email Talk Talk now.

FluffyFiFi

Have just read through my terms and conditions with Tiscali and although they have the right to assign the contract they cannot change the guarantee of service. This is the clause

15.10 We reserve the right at any time to assign this contract, provided always that no assignment will affect any guarantees to you under this contract, to any company, firm or person whatsoever.

By changing the price and the level of service they are therefore in breach.

JanMGreen

The suggestion above from musicalnorwich is great, if anyone can ever get a sensible response about anything from TalkTalk! I have now written three furious letters to them, enclosingall the evidence they have asked for, that Plusnet went live on December 23, but STILL the bombardment with nonsensical TalkTalk letters and emails continues, with no evidence that anyone there reads my letters at all. Instead I am told that my broadband will be stopped with BT on February 9, then by email that the letter was a mistake and they won't be doing that, and today i've received exactly the same letter again - from the same Senior Director - saying that my broadband will be stopped with BT on Feb 9. I just had a conversation with someone at their Customer Services who told me it take 12 days for our letters (to the address they give!) to even get into their system, and that it's Plusnet's fault anyway because they didn't let them know when their MAC code was used to switch my line to them.

I'm now right at the end of my tether!