Coolnewmobile, merged threads

Neillgb

Jeppy,

Good luck.

I just dont understand why Royal Maill have taken so long to inform you.

Check out www.moneysupermarket.co.uk, someone has had a bounced recorded delivery from Phoneboxdirect, same p.o box as CNM.

Not looking good.

Neill

davidjones90

gromituk wrote: »

Exactly, which is why it is an unfair term and not legally binding.

In what ways is it not legally binding?? Is there like a law or something I can quote when they tell me this. End of the day I signed a contract and agreed to the orginal terms what right do they have to change it when and where they see fit without informing me and giving me options?

trevorh

I quote 'The Unfair Terms In Consumer Contracts Regulations 1999’ which says that 'a consumer is not bound by a standard term in a contract with a seller or supplier if that term is unfair.' and that 'a standard term is unfair if it creates a significant imbalance in the parties’ rights under the contract, to the detriment of the consumer, contrary to the requirement of good faith'

A particular standard term in question is 'We reserve the right to amend these terms at anytime.' which is clearly unfair.

There is a recent court ruling mentioned earlier in this thread which I believe supports this and I have mentioned 'recent judgements' in my correspondence with CNM.

As a matter of interest I notice the latest t&c's appears to allow photocopies and has extended the period for claims to 60 days!! Possibly as a result of the judgement referred to above?
Regards
Trevor
PS The quotes regarding the regulations from http://www.dti.gov.uk/consumers/fact-sheets/page38609.html

Neillgb

Trevorh,

Your last paragraph is encouraging for everyone, hopefully they intend to carry on trading at this stage at least.

Neill

davidjones90

Copy Bills
If you send photocopied bills or web bills, we reserve the right to request originals or network copy bills if we suspect that the detail shown on the photocopied bills or web bills has been altered or obscured in some way. In order to avoid delays in receiving your cash back we always recommend that you provide origional bills.

Line Rental Offers12 Months FREE line rental offers are LIMITED to 2 per Household per year

We will only look at claims received within 60 days of the correct bill date as described in the cash back claim section above. Claim files are closed and cannot be reopened after this period.

Still though...

Amending Terms
We reserve the right to amend these terms at anytime.

gromituk

"anytime", if it's a word at all, is an adjective - "any time" is what they should say - grr! The same stupidity often occurs with "everyday". Either way it's an unfair contact term.

yatin123

Hi, Its great to know that now they have a 60 day time period for cashback claims.
Could someone please help me calculate my claim month?

My date of connection is 20 March 2007. My bill date is 17 of every month. If I calculate 120 dates from 20 March 2007, 18 July 2007 is the date after 120 days. As I recieved my bill on 17 July 2007, should I send only Aug 2007 bill?
The customer care people are not telling us the exact date. Now that they have a 60 days time period, if someone could please advise on this,
I will still have a chance to send my July bill.

Many thanks for your help.

trevorh

With regard to timings I can only give you mine which have worked;
1. Connection 3/5/06, sent bill dated 4/9/06
2. Connection 21/12/06, sent bill dated 21/4/07
3. Connection 2/3/07, sent bill dated 4/7/07

Unfortunately for you all mine have the bill either exactly 4 months or a day or two longer whereas your timing comes out a bit under which seems odd.

Certainly on T-Mobile you get your first bill issued either the day you are connected or the next day but I'm not sure how that applies to you.

The t&c's indicate the key issue is to send the bill 'showing you have been connected for 4 months' (i.e have paid for 4 months) and I think you need to check which bill shows that.
Trevor

IoweIoweitsofftoworkIgo

yatin123 wrote: »

Hi,
I took out my contract in March this year and my first claim is due now. As I dont hv to send a despatch note for my first claim, can someone advise me if I have to tell them that I took out the contract in March and so my t&c doesnt state the despatch note criteria?
I dont hv a copy of the t&c before mid June. I am a bit worried ..what if they void my claim for not sending the despatch note? I didnt get a proper reply from the Customer care about this.

Can someone advise me if they were successful without sending a despatch note?

Also, can someone please send me the claim form before mid june? The link in the original order mail directs me to the new claim form only. I would be grateful if someone could please send me a copy of the old claim form ASAP. I have to post the claim by tomorrow.

Many thanks

I took my 2nd contract out with them in May this year & yesterday, sent an email requesting that they confirm whether or not I need to send the dispatch note, this is the response I received today;

"Thank you for your email.

Along as the claim form you have has the address :

Mobile Affiliates Limited
Claims Dept
PO Box 8895
Bingham Nottingham
NG13 8XA

and does not ask your to send the despatch note it is perfectly fine for you to claim without one.

However if the claim form you are using states you do need to send the despatch note then it is compulsory that you do.

Regards
Claim Support
Mobile Affiliates Limited"



Needless to say that I won't delete their reply 'just in case'!

hpuse

Avoid CoolNewMobile at all cost. Didn't check the reviews here before I ordered a mouthwatering deal, paid the price.

No communication what so ever after placing the order and when chased up their fulfilment wing (Dextra Solutions) says somebody "attempted to contact me" for additional information. I cancelled the order straight away only to find the next day that my credit card has been charged £2.50. Nice. Excellent terms and conditions to pocket few quids with and online ordering system with few 2 bit HTML pages, no matter whether they fulfil or not.

My advice is - toss a coin before signing up to any business operated/affiliated to or by Claudwell group.