Coolnewmobile, merged threads

mtp_2

Used them for my phone ordered 11 months ago and although slow have always been paid out. I ALWAYS send recorded delivery and you do get quick acknowledgement by e mail the if all paperwork Ok , thenanother e mail saying cheque with you in 28 days, daughter and granddaughter have theirs with them too no problems to date.

gromituk

The trouble is that past performance is no indicator of future performance. If they are feeling the pinch, they'll start to delay payment etc, and from what's been written here recently I'm getting a bit worried.

Domski

I just got my second cheque, its taken 2 months
and I am sending of for my next one now.

Hope it gets quicker

skip2mylou

mtp wrote: »

thenanother e mail saying cheque with you in 28 days

does the email you receive specifically use the word "cheque"? i've received an email from them informing me that "the paperwork" will arrive in 28 days...now i dunno, but to me that sounds awfully vague...as in paperwork could refer to the cheque, but could also refer to a letter of rejection etc...

btw, its my first claim with CNM hence i'm not very familiar with the proceedings!

gromituk

Don't worry, they don't say "cheque". I'm sure it's deliberately vague...

PNEfan

Finally received 3rd cheque (of 5) today. First thing I checked was whether it was signed!

Paperwork delivered to CNM on 24 Jan.
Paperwork received confirmation email 29 Jan.
Cheque will be sent in next few days email 16 Feb.
Email queries 7 Mar, 13 Mar - no response from CNM.
Phone query 15 Mar - cheque promised for "next week".
Today's cheque dated 13 Mar.

So relieved!

Next bill/claim is due any day now! OH reckons it's their way of confusing you.

fad1211

Sent for my first cashback 2 months ago. They have confirmed all documents are in order and I shall get my chq next week. Well "next week" never comes, as I have been chasing up for 6 weeks now, to be told the same b***sh** every time.

The latest is my chq is being despatached and will be with me end of next week. How long does it take to despatach a chq???

They told me to originally wait 28 days. I did allow that before my first chase up call, only to be told wait 28 WORKING DAYS. That also has now exceeded. Anybody else have any experience with them. WilL I get my chq. My next cashback is now due. I would love to hear from anybody who has dealt with CNM. Thanks.

JAYMARSH2005

I have heard lots of people saying they have waited upto 6 weeks for there cheque but yours is the longest yet !! I use this site to reed feedback on companys that do cashback and it has many comments on cool new mobile.

http://www.hotukdeals.com/forums/showthread.php?t=20930

PNEfan

My first cheque took a month.
Second two months (but included Christmas and New Year hols).
Third (received yesterday) also took 2 months. (Posted in CoolNewMobile thread).

howdidigetin2this

last year i entered a contract with 3 for £40/month 750 mins talk +150texts and £35/month cashback. it seemed like a no brainer apart from the risk that coolnewmobile would go bust.
I dont use the phone much and most of the credit remains but the contract ends next week.
they have just called me to ask if i want to upgrade or continue.
what is best? i dont want to lose the credits. i dont want a new phone but i do want to stay connected but not at £40/month.