Madasafish Questions/answers (merged threads)

harryhound

oldagetraveller wrote: »

Thanks Samara, yes I am. However, is my username the one that was sent by e-mail with the password to enable connecting initially through the router? Or do you need my client ref. number? The only other info I have is MAAF e-mail and account password.

Hi oldagetraveller,

I think you have just been unlucky so far. As one converter from dial-up to another; I can say that signing up with MAAF is probably the best single thing I've done in the last three months.
Like anything new, broadband is not as simple to instal as the sales hype would like to pretend, and as with car driving, I think it helps to have some idea of what is going on under the bonnet. I've posted my experiences further back in this forum, most of my experiences are at post #854, but if you advance search on my name, you can see all my postings.

I now have an understanding of how the phone works and how this "rate adaptive" broadband works; I cannot work out how to display it here, but if you are interested, you can Private Message me your real email address and I will send you a copy of my performance graph (It has taken a nasty knock at the moment because I have been using my old 1998 scanner a lot, to create documents for presentation in court, in response to a witness summons. It makes a nasty interference on my electricity ring main which upsets and downgrades the speed of the connection through the router).

Anyway, good luck and when you do get connected at say 3Mbps (or give up?) put a posting on here to let us know how you got on.
If it had not been for Samara's help, I think I might have had to give up and get a man in; which would have set me back at least 100 GBP.

Regards,

Harry

PS congratulations MAAF for your services getting the high rating of satisfaction shown at the end of this BBC survey:

http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/reports/internet/internet_20070321.shtml

harryhound

Brightview's Global Internet tops proportional satisfaction rating with 95% -

Brightview, the company behind leading ISPs Madasafish, Global Internet and Waitrose.com has criticised the BBC for its handling of survey information during last week's Watchdog programme.

BBC Watchdog's survey revealed Global Internet as the best broadband provider in the country for customer satisfaction, with all three of Brightview's ISPs in the top four in the programme's broadband survey. Global Internet topped the chart with 95% of customers either satisfied or very satisfied. Waitrose.com and Madasafish took second and fourth places respectively, both achieving satisfaction ratings of over 90%.

However, much of the programme focused on volume of voters, meaning that smaller ISPs with the best customer satisfaction records were barely mentioned. BT was cited as receiving the most amount positive votes, but the programme failed to mention that BT also had the third highest number of unhappy customers. This doesn't show how good BT's broadband service is; it just shows how big BT is. Only 64% of the BT customers who voted were actually satisfied with their broadband service, ranking BT a lowly 20th out of the 29 providers in the survey.

David Laurie, CEO, Brightview said, "Basing the programme's results on volume of voters was the supreme example of the BBC's ineptitude at managing a very important survey on broadband providers. As Britain's leading consumer affairs programme, it is Watchdog's duty to inform the consumer, but by telling viewers that the "best" provider of broadband also features as one of the worst, it only confused the issue and failed to make use of some valuable consumer data. The BBC's ridiculous handling of the survey did nothing to reflect customer opinion, and misled consumers into believing that a provider which achieved a customer satisfaction significantly below average is the best."

Laurie continues, "We're encouraged by the commitment the BBC's Watchdog programme has shown to raising awareness of unacceptable levels of customer service in the broadband industry, but the true results of the survey rate all three of Brightview's services among the best in the country - a fantastic testimony to the dedication we show our customers. This fact was completely overlooked on the programme in favour of larger suppliers. Consumers have the right to know about smaller broadband companies that are providing excellent customer service, and by simply concentrating on number of voters, the BBC has made a mockery of its own survey and denied viewers the most important information gathered."

Madasafish, Global Internet and Waitrose.com are consistently rated above the other major ISPs in terms of customer service, speed and reliability on leading independent broadband comparison sites Moneysupermarket.com and ThinkBroadband.com (previously ADSLGuide), as well as Which? magazine.

The full survey results are available at: http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/reports/internet/internet_20070321.shtml

I DID NOT SEE THE PROGRAM, BUT IT LOOKS LIKE THE PRODUCER HAS ZERO KNOWLEDGE OF STATISTICS. HARRY

davidwatts

Quentin wrote: »

There is a much better offer for signing up to MAAF via moneysupermarket than the £1 off for 12 months on the "MSE" cheaper deal (or is there a way to combine both offers?):

If you use moneysupermarket you get a free wireless router. (You only get a non-wireless router with the "MSE" deaL)

You need to ring moneysupermarket to get the deal.

Details here:

http://forum.moneysupermarket.com/forums/post/14045.aspx

Credit to MoneyMiser for posting this here:

http://forums.moneysavingexpert.com/showthread.html?t=405366

Just had a look at this. Worth pointing out that the offer only applies if you order a broadband/phone bundle. That entails switching your line rental. MSE deal is better if you don't want to switch phone provider.

Linguistic_Chimp

I am thinking of getting madasafish for broadband and talk but need some tech advice.

We want to have wireless internet so we would probably get the Voyager 2091 Wireless Router offered for £25 on the madasafish site.

However, me and my boyfriend both have Macs and I want to be sure they would be compatible. I have an iMac and my boyfriend has a MacBookPro laptop, both only a few months old.

Have there been any problems with that router and Macs? Or just any problems with that router?

Please advise!

Thanks!

espresso

Linguistic_Chimp wrote: »

However, me and my boyfriend both have Macs and I want to be sure they would be compatible. I have an iMac and my boyfriend has a MacBookPro laptop, both only a few months old.

Do these macs have wireless adaptors that comply with the international 802.11b/g standard. If so, you should not have any problems.

Linguistic_Chimp

Yes they are both wireless capable. Anybody heard of any problems with this wireless modem?

GaryS

Quote from MAAF website:

"All of our routers are both PC and Mac compatible."

A work colleague uses MAAF wireless with a MAC and has reported no issues.

Madasafish_Customer_Care

I personally use a G4 laptop at home and I've not had any problems with either the 2091 or the 2110 (I've used them both for testing purposes).

Kind regards,
Samara

Linguistic_Chimp

Hi

I have just found out that if you subscribe to MAAF Broadband and Talk through the moneysupermarket.com sales phone line (0845 630 1860) you get a wireless modem for free! :j

Does anyone know what make/model this would be? And an alternative number to the expensive 0845 one?

Thanks!

Quentin

01244665700