Madasafish Questions/answers (merged threads)

stephenhartley

Can anyone help with a technical query on madasafish?

I've tried emailing the support guys, but they don't answer the question...

Thanks

Steve

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Dear Mr Hartley,

Thank you for contacting Madasafish Technical Support.


To resolve this issue you will need to enable SMTP authentication. Please follow these steps:

1.Open Outlook Express, click on the Tools menu and scroll down to Accounts. A new window will appear.
2.Click on the Mail tab at the top of this window.
3.Highlight the domain email account and click on the Properties button.
4.Click on the Servers tab.
5.Place a tick in the box next to My server requires authentication.
6.Confirm that you have your full domain email address entered in the Account name field.
7.Click on Settings and ensure that Use same settings as my incoming mail server is selected.
8.Click Ok to save your changes and then click OK again on the following screen.
9.Click Close.

If you require any further assistance then please do not hesitate to contact us.

**Did you know that the answers to most Technical Support Problems can be found by browsing to http://support.madasafish.com

Your reference number for future correspondence is xxx.

Kind regards,

Ravashlin
Madasafish Technical Support

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Madasafish Technical Support
9-10 Grafton Street
London, W1S 4EN
support@madasafish.com
Tel: 0844 395 0830 24 hours a day 7 days a week
Fax: 0870 460 2517
https://www.madasafish.com
** Earn £20 by recommending Madasafish broadband. When your friends and family sign up for Madasafish Broadband based on your referral, you will receive £20 and they will receive £10. My Referrals is simple to use, for more information please click here: http://www.madasafish.com/my-referrals.asp **

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>

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Original Message

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> From: "Stephen Hartley" <steve@yyy.co.uk>
> Received: 02/04/2007 22:19
> To: support@madasafish.com
> Subject: RE: bounced email for account xxx
>
> Thank you for your reply (below) which explains that email sent to
> xxx@madasafish.com is being bounced by madasafish because it
> fails your SPF tests.
>
> Your SPF test is failing because I own my own domain, and any email sent
> to that domain is forwarded on to xxx@madasafish.com.
>
> I would have thought this is a very common configuration and therefore
> it must be possible to add the domain host (in this case pipex/123-reg)
> to the white-list of mail forwarders so that legitimate forwarded mail
> is not rejected.
>
> Please could you tell me how I can implement such a configuration on
> your mail receiving servers.
>
> Many thanks
>
> Stephen Hartley
>
>
>
>

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Forwarded Message ----
> From: Madasafish Support <support@madasafish.com>
> To: Stephen Hartley <steve@yyy.co.uk>
> Sent: Friday, 9 March, 2007 3:35:07 PM
> Subject: RE: bounced email [1255195:489922]
>
> Dear Stephen Hartley,
>
> Thank you for contacting Madasafish Technical Support.
>
> We have received the transcript of the failed email. The error message
> log you sent to us has indicated the mail was rejected because of SPF.
> SPF is an extension to Internet e-mail. It prevents unauthorized people
> from forging an e-mail address. But for it to work, your friend or their
> e-mail service provider's setup may need to be adjusted. Otherwise, the
> system may mistake them for an unauthorized sender.
>
> Note that there is no central institution that enforces SPF. If a
> message of your friends gets blocked due to SPF, this is because (1)
> their domain has declared an SPF policy that forbids them to send
> through the mail server through which they sent the message, and (2) our
> mail server detected that and blocked the message.
>
> If they are using a mail program as opposed to web-mail, they may need
> to enable the "SMTP server" configuration setting according to their
> ISP's instructions. They may also need to turn on authentication, and
> enter their username and password in their mail program's options.
> Please ask them to contact their ISP for assistance.
>
> If you require any further assistance then please do not hesitate to
> contact me. Your reference number is xxx.
>
> Kind regards,
> Desigan
> MF#1255195
>
>

---

> Madasafish Technical Support
> 9-10 Grafton Street
> London, W1S 4EN
> support@madasafish.com
> Tel: 0844 395 0830 24 hours a day 7 days a week
> Fax: 0870 460 2517
> https://www.madasafish.com <http://www.madasafish.com&gt;
>
> ** Earn £20 by recommending Madasafish broadband. When your friends and
> family sign up for Madasafish Broadband based on your referral, you will
> receive £20 and they will receive £10. My Referrals is simple to use,
> for more information please click here:
> http://www.madasafish.com/my-referrals.asp **
>

---

>
>
>
>

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Original Message

---

> From: "Stephen Hartley"
> Received: 09/03/2007 11:39
> To: support@madasafish.com
> Subject: RE: bounced email
>
> Hello
>
>
>
> Email sent to my email address xxx@madasafish.com is being
> rejected. I attach the bounce back message below, which shows the error:
>
>
>
> xxx@madasafish.com
> (ultimately generated from struts-user@yyy.co.uk)
> SMTP error from remote mail server after MAIL
> FROM:<user-return-165963-struts-user=yyy.co.uk@struts.apache.org>
> SIZE=5078:
> host gr.mx0.global.net.uk [80.189.92.100]: 550 195.224.48.116 is not
> allowed to send mail from struts.apache.org (spf)
>
>
>
> Could you tell me how I can stop this legitimate mail from being
> rejected in the future?
>
> Many thanks
>
>
>
> Stephen Hartley
>
>

Red_Rocket

Hi,

Just a quick question. I was just wondering how long usually after sign up with MAAF I will be able to get online and start surfing. I am seriously considering joining, but time is a factor.

Plus, will this amount of time be the same for other providers?

Many thanks.

mrJ_5

if it's a new connection - typically 7-10 working days - true of any ISP... though more likely to be closer to 7

Madasafish_Customer_Care

Hi StephenHartley,

I've had a review of your post and I think that I can help shed some light on the matter.

As you've pointed out, it's the mail forwarding on your domain name which is causing the issue. What happens is that Apache throws its hands up and says "whoa, these mail server details don't match the SPF records. This looks like Spam".

We use SPF as an antispam tool. The majority of email where records don't match does turn out to be spam, and we want to keep this away from our customers inboxes.

The general feeling is that putting the details of a hosting company's server into the SPF white list would defeat the point of having SPF as a spam reduction tool.

I hope that spreads more light on the issue.

Kind regards,
Samara

davidwatts

Hi Samara (or anyone else who may want to offer any help),

Realise I might not get an immediate response given it's Easter but thought I'd post this before I log off for the day!

My Madasafish bb connection went live yesterday, a day ahead of schedule. Tried connecting today and all went well up to the "connect to broadband" stage (step 6 in the quick start guide with my Voyager 2091 wireless router).

My laptop is a toshiba with vista and I'm using the 90 day trial of Norton internet security.

I've followed the instructions in the quick start guide and tried all of the troubleshooting ideas but while I can connect to the router I can't connect to the internet, so I can't get to the Voyager 2091 Configuration manager screen to enter my maaf broadband username and password.

Only tried connecting wirelessly as nothing will open on the drivers, manuals and utilities disk (keep getting "error opening..." messages) but assume I shouldn't need to use the cd for a wireless connection.

Happy to clarify/expand on any of the above, thanks in anticipation of any help. Have pm'd you with my maaf username Samara.

espresso

davidwatts wrote: »

I've followed the instructions in the quick start guide and tried all of the troubleshooting ideas but while I can connect to the router I can't connect to the internet, so I can't get to the Voyager 2091 Configuration manager screen to enter my maaf broadband username and password.

The address that you enter into your browser i.e. http://192.168.1.1 is the IP address of your router. You say that you "can connect to the router" but can't "can't get to the Voyager 2091 Configuration manager screen to enter my maaf broadband username and password" which makes no sense!

You need to connect the Ethernet cable between your PC and router first and then enter the address to get to the routers configuration screens. Follow the information in the user manual. No drivers need to be installed.

davidwatts

Thanks espresso. Just done what you said and it would appear to have worked! To be honest, I expected to have to do that from speaking to someone who had recently gone wireless.

What threw me was that this is step 5 in the quick start guide and it says "optional if using a wireless connection", which is what I thought I was doing!

Thanks again, let's see how fast this thing can go now!

espresso

davidwatts wrote: »

Thanks again, let's see how fast this thing can go now!

Remember if you are using wireless to set up strong security using WPA-PSK with a long random key from here.

You will have to be patient regarding the speed, as it can take 10 days to set your lines max speed.

davidwatts

Cheers espresso. Plenty fast for me after years of dial-up but I'm aware of the 10 day period. Off out for the day but will take a look at the security issue. Something to do tomorrow!

Have enjoyed the sheer novelty of fast surfing, downloading a track on i-tunes and been on the phone at the same time as being online!

Thanks again.

ck2

Hope someone could help me here.
I have set up WEP for the security purpose a while ago. My main PC and Wii access internet wirelessly fine. But when I tried to access internet on my Mac mini today, I can't. I put in the same and correct WEP password, but just can't. The Mac is just beside the Wii.
Can someone tell me why?