Madasafish Questions/answers (merged threads)

harryhound

For those of you constantly grumbling about speeds, "thinkbroadband" has the nearest we can get to the facts:

"Excluding users on older fixed speed services raises the average to 2350Kbps, still a long way from the headline speed of 8Mbps used in the marketing."

A survey of my friends shows that many of them have no idea that there is a better alternative to "older fixed speed services" and they still think that "broadband is 10x better than dial-up". It is obvious that some providers are taking the "let sleeping dogs lie" approach. IE why draw attention to a better service if the suckers are happy with what they are paying now; I is a bit like the treatment you get from the banks and building societies if you take your eye off the interest rates.
(Now how much have I in my "Halifax liquid gold account" ?).

So full marks to MAAF for upgrading their customers.

Full story here:
http://www.thinkbroadband.com/news/2978-speedtest-round-up-on-uk-broadband-providers.html

& here:

http://www.thinkbroadband.com/news/2978-speedtest-round-up-on-uk-broadband-providers.html

PS It is interesting to see Branson & Murdoch going head to head, and giving BT the problem of what to do with the rest of us with limited choice and long expensive lines. Technically my money is on Branson, if he can ever get over NTL's reputation - did we all get the email about NTL 's staff "juggling" in their offices, while their customers were chewing their elbows ?
It is also difficult to see where Brightview is going, trapped between a rock and a hard-place.

Froglet

I don't know if this has been asked before but i haven't really got the time to trawl through 51 pages!!

I am impressed with the feedback from Madasafish customers over most of the other broadband providers and am considering changing my dial up with Orange over to them.However I am being told that i cannot sign up until I clear the line of whatever is running there now.If i do this and have no dial up,how can i then sign up and get info while i wait? Does anyone have a way round this,or has changed over to broadband from dial up and found it a smooth process,.I am not very confident about it all and do not understand half the words used in recent posts!!

Thanks for any help anyone can give.

oldagetraveller

You don't have to "clear your line" of the dial up to change over to B/B. I recently changed to MAAF (1st venture into B/B) and still have the dial up although I changed from a pay monthly plan to pay as you go and retained this just in case. If you aren't able to change plan then just keep the dial up until your B/B is up and running, then cancel if you wish or try and time any notice period with Orange to slightly overlap the B/B start date. All I've done is disable the dial up connection in Internet Options, instructions are supplied with the router
The above assumes you don't already have B/B of course which from your post looks unlikely?
The MAAf set up is very easy with the router they provide. Just plug in and use basically, initially using the username and password they provide.

Froglet

Thanks for your reply.MAAF are not the only company to state

"There is a product or service supplied on your telephone line that is currently incompatible with Madasafish broadband and so we can not proceed with your order.You will need to have the product or service removed before our broadband can be provided.

Please call BT on 150 to find out what the likely product is and how it's removal will affect you."

I can do this but i wondered if you know what they mean? Obviously it would be a great deal easier to keep dial up until i get the broadband. I have emailed MAAF with the question but had no reply as yet.

Quentin

Froglet wrote: »

I am being told that i cannot sign up until I clear the line of whatever is running there now.

If you have been told this it sounds as if (maybe unknown to you) you have another broadband provider's tag on your adsl line.

If you use dial up only then maybe a previous tenant at the property has had broadband at some time.

You need to get this sorted with BT wholesale who may be able to tell you if there is a tag on your line and help get it removed.

None of this will affect your dial up access at all.

Froglet

Thanks Quentin.This is really odd.I have only ever had dial up,from freeserve/wanadoo/orange ,for the last 4 years.I have lived in this house for nearly 17 years,with the same phone number supplied by BT!!So all your suggestions cannot really be possible.I didn't want to have to ring Bt as they will only push me to take their broadband,and as i am on the low user scheme,i don't want them taking me off it yet until i have to.

Madasafish_Customer_Care

Froglet wrote: »

I don't know if this has been asked before but i haven't really got the time to trawl through 51 pages!!

I am impressed with the feedback from Madasafish customers over most of the other broadband providers and am considering changing my dial up with Orange over to them.However I am being told that i cannot sign up until I clear the line of whatever is running there now.If i do this and have no dial up,how can i then sign up and get info while i wait? Does anyone have a way round this,or has changed over to broadband from dial up and found it a smooth process,.I am not very confident about it all and do not understand half the words used in recent posts!!

Thanks for any help anyone can give.

Hi Froglet,

You can have dial up with us by signing up for a pay as you go account. Once you have spoken to BT and have got your line cleared, you can then sign up for the broadband service. You don't have to wait for the line to clear in order to get dial up from us.

Kind regards
Nidhi

espresso

Froglet wrote: »

I didn't want to have to ring Bt as they will only push me to take their broadband,and as i am on the low user scheme,i don't want them taking me off it yet until i have to.

Any ISP that you apply for broadband with will have the same problem! If you want broadband provisioned on your line, you will have to request to BT that the low user scheme is removed first.

Quentin

Froglet wrote: »

i am on the low user scheme,i don't want them taking me off it yet until i have to.

I think this is the answer to your problem.

BT may have put the marker/tag on your line (as a "virtual" tag) to ensure you don't breach the rules for the low user scheme.

You aren't allowed to have adsl as well as the low user scheme

Froglet

Thanks very much to all of you who replied.I was beginning to wonder if having the low user scheme was the problem.I make very few calls and that is why i have put up with dial up for as long as i have!!But i use the internet so much that as i am getting a faster,more modern computer,with Windows xp,next month,it seems only right to go on to broadband.

i knew i would lose the low user scheme.I am waiting till i get my next bill from BT,end of next month, before i change.Meanwhile i can either do what MAAF suggests,and change to their dial up,then broadband,or change to their line rental,which i intend doing anyway,and then go straight to broadband from Orange.


Nidhi,do you think that is the best option?