If you use "3 like home" read this- possible reason to cancel??

tedbovis

When I first rang up they said the service was in use until June the 30th so ring back then. Then I read somewhere on here that you only have 30 days to cancel after being made aware of the changes to the T&Cs.

So when I rang back the second time they tried that again but I just kept saying I had the right to cancel as they had changed their terms and conditions. Finally they put me through to someone else who tried to go through how the service wasn't changing that much and how it wouldn't affect me as I only used the service once in the past. His tone was very accusatory so when I told him that it was irrelevant how often I had used it he backed down.

After offering me £30, I said I would rather cancel and then they said I had to send the phone back and they would send a bag out for it.
I might ring them back and ask them to provide documentation which shows that they still own the phone.

rev_henry

tedbovis wrote: »

When I first rang up they said the service was in use until June the 30th so ring back then. Then I read somewhere on here that you only have 30 days to cancel after being made aware of the changes to the T&Cs.

So when I rang back the second time they tried that again but I just kept saying I had the right to cancel as they had changed their terms and conditions. Finally they put me through to someone else who tried to go through how the service wasn't changing that much and how it wouldn't affect me as I only used the service once in the past. His tone was very accusatory so when I told him that it was irrelevant how often I had used it he backed down.

After offering me £30, I said I would rather cancel and then they said I had to send the phone back and they would send a bag out for it.
I might ring them back and ask them to provide documentation which shows that they still own the phone.

Just an idea, you could just wait and see if a bag actually turns up. They may just be saying that to put you off.

luckyj_2

ive only used them for 5 months and i kept my phone samsung soul on 20 a month after cancelling.

luckyj_2

danny2324 wrote: »

Im quite sure that the phone is a gift when taking out the contract and you own it at the end? Maybe someone could correct me but last time I cancelled with the seconds to minutes change they never asked for my phone back.

I tried cancelling three times over this after being on hold for ages. I received a text but it didn't state that I could cancel. I have used 3LH on other contracts but not this one as of yet (only had it since December 2008). I tried using the 10.1d clause and they only offered to downgrade my price plan. Sent a letter the other day to but not had a reply as of yet. Any ideas anyone?

Cheers

Hang up and re ring it depends on who the person you talk to just say your planning on going somewhere usualy helps.

karlak

karlak wrote: »

So I have a Three mobile contract, ring up and get a NON-UK based call centre, go through the whole 10.1 subsection d bit, about detrimental change etc.

They eventually agree that I can cancel, but need to put it in writing, then put me on Hold, come back and say actually no you can't cancel without paying a fee - because that clause is within one month of taking out your agreement.


I guess I can call again and hopefully get a more receptive CS rep.

All Cancelled :j - Rang back and got through to the Customer Options team. Was given the choice of cancelling (without fee) or reducing payment to £5 / month. All done in 10 minutes

danny2324

Think I've cancelled effective 21st June 2009 after a 30 minute argument. The guy had my letter to head office on his screen Will call later to verify it...

tedbovis

It is strange that people have had such different results from all of this.
After my 44 minute chat, the guy said he would send my PAC code by text and I would get it in the next 15 minutes. It arrived well within that time.

I am going to wait and see what happens in the next week or so. I will check out the new monthly contracts available next month and in the meantime see if 3 get back in touch with an improved offer like some others have had.

After the rude customer service I am not keen on staying but if they offer me a much improved deal, I may have to consider it. The good thing is that I am now in a position to choose. I must choose wisely though.

danny2324

Exactly, took me 5 phone calls each lasting well over an hour, 3 emails to Executive Office and a letter going special delivery to both customer services and registered company address. If they come back to me and say £5 a month I'll stay even though reception is crap

kiwifruit_2

I emailed them a pretty 'controlled' email and within an hour I had a call from them. Within 15 mins I was assure that come 20 June 09 my contract will be no more.....Iam well stoked....I have had such a battle with them since my last upgrade. I have been assured that there is NO termination fee. 90% of me wants to celebrate but the remaining 10% is keeping skeptical until the final bill comes in. I have been a mainly silent reader on this thread but would like to thank those of you who have posted - you gave me the confidence to not be walked over anymore from this company. Thank you.

Mick_Cranes_Sidestep

I have a tail of two calls. My wife and I both have contracts, so I went first this afternoon. Spoke to the first person, who offered me £10. I politely declined. 4 Minutes later I am connected to their options team. I went through the "you don't use it scenario". I replayed the terms and conditions and firmly declined any of their advances!! I asked for a supervisor. This was a very determined supervisor who told me constantly that I couldn't cancel. I held my position. I said what if I want to go to Italy in July, then I would suffer detriment. He was unrelenting. I then said I wasn't really happy with their response and advised them that I was sending a recording of the call to the Exec office - I was then passed onto a senior supervisor - a nice guy who very efficiently cancelled my contract without fee and sent me my PAC within the promised timescale of a couple of hours.

My wife called at around 6.30 and was transferred to the options team when she explained her situation without any details being taken. After a 45 minute wait, she was put onto an operator who within 5 minutes cancelled the contract and sent the PAC within 10minutes.

It took us both 55 minutes. My call was 40 minutes of hard haggling, my wifes was 45 minutes of listening to Blue Monday and Amy Winehouse. Both contracts cancelled - both pacs received.

The time of day could be crucial, my wife spoke to options at 7.20 with a 45 minute wait meaning the staff only had 40 minutes of their shift to clear a massive backlog, so they may have been less inclined to fight.

Also holding reservation about when the final bill comes in though!

Our biggest concern was holding signal sat in the toilet to make the calls as thats the only stable signal.

Thanks to all for your help.