Broadband. Who's the Cheapest? Article Discussion Area

Chuffy

I use Totalise which is part of Brightview - Pipex were better for CS. Totalise is always available though, no down time, there was some with Pipex, but still prefer them taking this into account. Only left as they were'nt able to offer a good deal at time.
Pipex has a UK call centre, Totalise is definately not UK based.

Vortex_2

One thing that seems to have been overlooked so far is the minimum contract period. Most (all?) of the cheap packages, particularly if they come with free connection or equipment have a twelve month contract. If you decided the service is poor you're tied to them unless you can get out by paying a penalty fee. Far better to pay more but have the option of leaving when you want. I agree with some of the previous posts in that the cheap ISPs look great until something goes wrong and you expect support. I'm with Zen - they appear to be quite expensive but you certainly get what you pay for; reliability and great customer support (only used once for advice rather than a problem). Unfortunately with broadband low cost rarely means good value. The fact that your service is cheap can never make up for the stress and frustration if (when?) you lose your connection - I've been there that's why I'm now with Zen.

sashanut

I have read through all the posts re cheaper boadband access including the article & can't see anything that mentions existing cable customers. We are connected to ntl via cable for internet, tv & telephone. Currently paying £24.99 p/m for unlimited broadband internet + £29 p/m for 'digital base pack + 2 telephone lines' - we have 3 phone lines as we run a small business from home. I have reduced our TV packages & also cut the cost by getting rid of a £15 extra TV connection . Am I tied to ntl for evermore or could i go elsewhere? TIA for any help you techies can give!!

mimi

Edinburghlass_2

Have a look at this thread here regarding NTL. Every day someone posts that they have managed to reduce their package deal by "making that call"

joemack

Hi I am new to broadband, can you tell me what is a mac code. Thanks.

callylea

Edinburghlass wrote:

Hi callylea and welcome to MSE and the Telephone Boards.

Have a read at this thread about NTL/Telewest and then "make that call"

Be prepared with facts and figures and tell them that you are going to move to BT then go with xyz and they should put you through to the Retention Department and make you an offer. Don't necessarily take the first offer though as they may well come back with something better.

If you don't get a better deal, then of course you can move and go with BT and another bb supplier.

HTH

Thankyou, thankyou, thankyou!!!

Read the thread, rang Telewest, got £26 a month off my monthly charge by downloading broadband speed (fine by me as we don't need fast broadband) and reducing the tv package to the lowest amount as we don't watch most of them and £45 back off my current bill & free calls to landlines at the weekends!!!
As I was on a roll, I also changed my gas & electric supplier, potentially saving £150 per annum. I'm in the money!!!!

THANKS!!!

abwsco

squires55 wrote:

I've been with Pipex for a good while now (2 years?) and paying £23.44 for a 1Mb/s download and 512Kb/s upload, rang them up to ask for the MAC number as I am going to change to Plusnet @ £14.99, they offered me the same price with a 15GB/month cap and I have to do 12 months from this time.

I Accepted this as it means I don't have the hassle of email address change etc, I never use more than 15GB and whilst I'm locked in it still saves me £8.50/month.Maybe worthwhile others trying this if your with Pipex.

Thanks, as your post prompted me to ring Pipex, although I just said I wanted to know what lower cost package they could offer me. I too am going to be saving £8.50 per month

Edinburghlass_2

Wonderful last two posts :T

These posts are what MSE is all about

intel

Um OK then I have Telewest BB @2mb uncapped @ 17.99 per month
and that is the only service I use with them........

Does anybody think I may get a lower rate if I try it with them but
no loss of download speed as needing software daily I cant afford
to lose the dowload speed..

Any Ideas will be Brill... :T :T

Victor_Delta

MSE_Andrea wrote:

Hi Matchlockman

The free phone calls offered with that package (V21) are to just to other Freetalk customers.
Andrea

Don't forget the free weekend calls to uk landline numbers...