Consumer Rights: MoneySavingExpert.com discussion

BatulN

just went to styingshop.com (duh, don't know why i was trying wp lol) and it automatically goes to www.topirons.com- please help

ta

Art_2

BatulN wrote: »

Hi all!
I bought ghds on the 23/09/'06 and the wiring is coming out now, and so need them to be repaired/ replaced as jemella see fit. I know jemella have a 2 year warranty, so I am in there under warranty.
I have my credit card statement stating that i bought them from a 'wp- stylingshop.com'- have tried to go on the site to chase this up but won't let me- anyone out there know who i may have purchased the ghds from? I honestly can't remember who I purchased from.
Main problem is that when i try and register the straighteners, it won't let me and therefore, i think they are fake.
Any help would be very much appreciated

ta

If you don't know where you bought the product then how should we? If they're fake forget it. You can't expect a manufacturer to help you under these circumstances.

Regards,
Art.

showmethebargains_2

Hi, I bought a bike for my daughters 7th birthday last July (bday in Aug) from Halfords. The front brakes broke just after Christmas 07. I took the bike back without receipt and they repaired it free as they said it would be done under the 6 week check, even though, 6 weeks had obviously passed since i purchased it. At the end of June this year the front brakes broke again. My daughter fell off and hurt her eye on the handle bars and her leg was badly bruised. I wrote to CS and they wont do anything except repair it again but they say i have to have the receipt which i cannot find. They cannot find me on their system as they changed their system recently and have lost alot of the old data. I rejected their offer of repair stating i had lost my confidence in the bike and i quoted some consumer law I was told about. Today they have mailed me saying that I can claim under their injuries procedure for my daughters injuries as i supplied them with photos and as a good will gesture they would repair the bike again and would forgo me having to produce the receipt again as a good will gesture. I know the offer of repair is ok but I really would feel uncomfortable with my daughter riding this bike again as the brakes have failed twice. Should I accept the repair or can anyone suggest anything for me please. Thank you

Art_2

showmethebargains wrote: »

Hi, I bought a bike for my daughters 7th birthday last July (bday in Aug) from Halfords. The front brakes broke just after Christmas 07. I took the bike back without receipt and they repaired it free as they said it would be done under the 6 week check, even though, 6 weeks had obviously passed since i purchased it. At the end of June this year the front brakes broke again. My daughter fell off and hurt her eye on the handle bars and her leg was badly bruised. I wrote to CS and they wont do anything except repair it again but they say i have to have the receipt which i cannot find. They cannot find me on their system as they changed their system recently and have lost alot of the old data. I rejected their offer of repair stating i had lost my confidence in the bike and i quoted some consumer law I was told about. Today they have mailed me saying that I can claim under their injuries procedure for my daughters injuries as i supplied them with photos and as a good will gesture they would repair the bike again and would forgo me having to produce the receipt again as a good will gesture. I know the offer of repair is ok but I really would feel uncomfortable with my daughter riding this bike again as the brakes have failed twice. Should I accept the repair or can anyone suggest anything for me please. Thank you

They are not obliged to do anything if you have no proof of purchase. Do you have a credit card statement or a cheque stub?

The bike has an inherent fault and as such you are entitled to a replacement/repair or refund but the retailer may insist on proof of purchase.

Regards,
Art.

showmethebargains_2

Thank you Art. I paid cash. They said as a good will gesture they would repair it without a receipt so I guess I will have to opt for that. The thing that annoys me is that if they had not changed their system my details would show. The repair they did to the bike after Christmas they do not have the records of that either due to the system change. Lesson learned - I will always keep my receipts from now on for large purchases. Thanks again you have been really helpful

caroline999999

I was recently looking to purchase a specific golf club, and visited a website to order the item. The website allowed me to process my order at zero cost, but the order is still showing as pending on my account with the supplier, almost a week after the order was placed. This is unusual for this specific supplier as they usually despatch orders within 48 hours.

Nobody from the company has been in touch to say I can't have the club, or to give me a price.

I know the item should have been priced at around £70 and so it is obvious they have made a mistake, but do they now have to provide me with the club at the price ordered?

What do I do?

Thanks in advance for any advice!

Macdory

Hello

I recently placed an order with Tesco's online, and within 30 seconds of placing the order I cancelled it as it was for my old address (silly mistake, but I noticed it on the summary screen) - this took no more than 30 seconds to cancel. I then proceeded to re-order the item for the correct address - in total there were 4 minutes between placing the incorrect order, cancelling it, and then placing the correct order (have the order confirmation emails showing the 4 minute gap)

The first order was flagged as "pending canellation".

I then recieved an email some 9 hours, or so, later saying that both orders had been dispatched.

I have contacted their customer service centre and have been told that they will not offer a refund against the first order due to a customers error.

Is there anything I can do to get a refund - especially as I carried out all reasonable actions promptly, and it is Tesco who have despatched an item that was flagged for cancellation?

Any help is greatly appreciated

Thank you

Art_2

caroline999999 wrote: »

I was recently looking to purchase a specific golf club, and visited a website to order the item. The website allowed me to process my order at zero cost, but the order is still showing as pending on my account with the supplier, almost a week after the order was placed. This is unusual for this specific supplier as they usually despatch orders within 48 hours.

Nobody from the company has been in touch to say I can't have the club, or to give me a price.

I know the item should have been priced at around £70 and so it is obvious they have made a mistake, but do they now have to provide me with the club at the price ordered?

What do I do?

Thanks in advance for any advice!

An original price quoted by a retailer is simply 'an offer to trade' and he can withdraw from the deal until he has accepted your payment. It's worth phoning to give them a chase and see what they have to say.

Regards,
Art.

Art_2

Macdory wrote: »

Hello

I recently placed an order with Tesco's online, and within 30 seconds of placing the order I cancelled it as it was for my old address (silly mistake, but I noticed it on the summary screen) - this took no more than 30 seconds to cancel. I then proceeded to re-order the item for the correct address - in total there were 4 minutes between placing the incorrect order, cancelling it, and then placing the correct order (have the order confirmation emails showing the 4 minute gap)

The first order was flagged as "pending canellation".

I then recieved an email some 9 hours, or so, later saying that both orders had been dispatched.

I have contacted their customer service centre and have been told that they will not offer a refund against the first order due to a customers error.

Is there anything I can do to get a refund - especially as I carried out all reasonable actions promptly, and it is Tesco who have despatched an item that was flagged for cancellation?

Any help is greatly appreciated

Thank you

Write to the CEO, Sir Terry Leahy, at the head office in Cheshunt with all the details.

Regards,
Art.

Macdory

Art wrote: »

Write to the CEO, Sir Terry Leahy, at the head office in Cheshunt with all the details.

Regards,
Art.

Just a quick update - after a few more emails and threatening to send a letter to Sir Terry they backed down and issued me a full refund.

Thanks again