Three Itemised Billing Charges (merged threads)

phemalee

Sorry, just read that you put this morning. Let's hope I've got a letter today too!

kidcat

Hi
I have had a letter from Three today informing me of the itemised billing charge etc, and also the per minute billing. This will take effect on 23rd Sept apparently. I do need the itemised billing as reference to amount of time spent on phone in relation to voluntary work I do, so this would be a problem, and the per minute thing annoys me on principle. But is this grounds to cancel? I do not use all my minutes at the moment, so can they argue that its not detrimental? Should I phone them and see if they offer any incentive to stay (my contract expires in Dec) or just write and cancel and request a PAC?

benjy27

This is more or less the line they took with me, complete tripe if you ask me and I am going to be sending a letter to the Glasgow office requesting cancellation.

How can the charge not have T&Cs, that is balls. It constitutes part of the contract!

jadeyandcoke wrote: »

just got off the phone to three now, and they're refusing to budge. i've spoken to a lady in cancellations, her manager and then his manager...they're claiming it's not a part of the terms and conditions because it's not part of the agreement - and this charge does not have any terms and conditions! i'm disputing it because it's a detrimental charge.
the wouldn't budge at all - only offered me a "£5 goodwill gesture"
so that's that one out of the window now. oh well.

boltonangel

i dont know if this has already been mentioned but the exec office phone number is 08707330272, i had to give them my ottelo reference no. (their tel 0845 050 1614) in order to log a complaint though.
once they logged my complaint they promised to get back to me within 10days, probably sooner.

hope this helps.

amboy

Am being told by an arrogant cancellation staff that

The itemised billing was being provided asd an additional benefit:mad: :mad:

And therefore I have to pay early termination charge.

Apparently they have received lots of calls

jadeyandcoke

benjy27 wrote: »

This is more or less the line they took with me, complete tripe if you ask me and I am going to be sending a letter to the Glasgow office requesting cancellation.

How can the charge not have T&Cs, that is balls. It constitutes part of the contract!

i know, it's very frustrating. i spent 40 minutes arguing my case. the manager was very rude to me. i still haven't recieved my letter yet anyhow, and when i do and if it mentions to the per minute billing thing then i'll cancel on that, but i don't know what price plans that's affecting or whether it'll be across the board yet, so i'll have to wait unless anyone knows who it affects? can anyone possibly post up what the letter said? thanks.

kidcat

My letter states:

For any itemised bill you receive in the post after 20 October there'll be a £1 charge.........

Secondly we wanted you to know that from 23 Sept, any call lasting 59 seconds or less (including voicemail) will be rounded up to a minute. After the first minute you'll be charged for each second - and each second only.........

I am on a contract with 500 min and 100 text due to expire in Dec. My DH is on a mix and match buut hasnt received anything as yet.

sunny_p112

I got a similar letter to everyone else mentioning the changes with direct debit and itemised billing but mine dont say anything regarding the charges rounded to the minute. Does that only apply to certain tarrifs? Im on M&M 1100.

rjm67

meliat wrote: »

I was sent a letter from 3 this morning stating they are changing they way they charge me, basically rounding all calls under a minute, to a minute.

Now article 10.1 (d), states -
Within one month of a detrimental variation to your agreement. You can end the agreement within one month of us telling you about a variation to your agreement (which includes your Price Plan) which is likely to be of detriment to you. You must give written notice to 3 Customer Services within that month and your agreement will finish at the end of that month once we receive your notice. (A Cancellation Fee will not be charged.)

Im on the phone to 3 now (India), spent ages getting her to understand me, but eventually told her to read the T&C's, which she eventually agreed I could cancel no charge, she put me through to cancellations, and now I'm free from 8 months into a 18 monther, back of the net!!

Oh, I also got the pac code of them aswell!, they did try and offer my some free mins and text, for more money which I told them to go swivel.

Which contract were you on meliat?

super_dad

amboy wrote: »

Am being told by an arrogant cancellation staff that

The itemised billing was being provided asd an additional benefit:mad: :mad:

And therefore I have to pay early termination charge.

Apparently they have received lots of calls

wouldn't matter. if they change a contract you can cancel. just tell them you want to cancel as they changed the agreement terms. nothing they can do