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Three Itemised Billing Charges (merged threads)
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Here's a link to the relevant page of the T&cs:
http://www.three.co.uk/personal/help_support_/terms_conditions.omp?cid=1165510904278Call me Carmine....
HAVE YOU SEEN QUENTIN'S CASHBACK CARD??0 -
Am being told by an arrogant cancellation staff that
The itemised billing was being provided asd an additional benefit:mad: :mad:
And therefore I have to pay early termination charge.
Apparently they have received lots of calls
I'm waiting for the letter to arrive before I phone and cancel. My answer to that would be that if it was an additional benefit it should be shown on the bill even if it was:
Itemised Billing: £0.000 -
Hi
What address do you have to send your letter to and does this apply to their Mix & Match plans?
Thanks0 -
Hi,
I have sent 3 an email regarding these changes in Ts & Cs, i have also received this letter dated the 5th August 2008.
However seeing as i am in credit (£522 given to me by 3 in June 2007 which is now down to £66) and is due to end in Jan, i am trying to wangle a new handset and tariff with 3 to stay with them....... and have threatened to cancel without penalty if i don't get a new early deal...
Thanks to everyone for giving me the ammo to hit 3 with, and i'll let you know the results
Ade0 -
I had a bit of a nightmare with 3 too.
I signed up with 3 on what i thought was a 12 month contract.
After a year i rang up to cancel and was told i was actually on an 18-month contract.
I tried to look for my paperwork, but had moved house since then and couldnt find it, so i called up again and asked them for a copy of the contract i had signed, to prove i was on an 18-month contract. They said they didn't keep copies, and neither did the retailer ("Phones 4U").
In the end, they couldnt prove i was on an 18-month contract, so they let me go after 12 months.0 -
Am being told by an arrogant cancellation staff that
The itemised billing was being provided asd an additional benefit:mad: :mad:
And therefore I have to pay early termination charge.
Apparently they have received lots of calls
From what I've read Three are making 2 changes to the T&Cs - £1 charge for itemised billing and rounding up to the nearest minute ie. 5 second call would now be charged for a full minute.
They are not allowing people to cancel the contract re the itemised billing, however, you can for the change to the per minute charge.0 -
carcuscrae wrote: »Hi
What address do you have to send your letter to and does this apply to their Mix & Match plans?
Thanks
You're probably best waiting until you receive a letter to make sure it affects you.
Their address is -
3 Customer services
Hutchison 3G UK Ltd
PO Box 333
Glasgow
G2 9AG0 -
Yes, it is the per minute charge that contravenes their T&C's0
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Hmm, this is an interesting one isnt it. I have a Three branded N95. I am on their mix and match 300, which costs me about £30 pcm. Now, if it wasnt for the phone it would be a poor value contract,but I am happy with the phone (contrary to most i know). If i cancel with them, Presumably I will lose all the 3 applications, will this apply to sat nav / navigration etc. And will it work on another network, cos it is branded???
Im afraid this is one of those areas that im not clear about and I just know that a phone call to India will leave me more confused than ever!!! Anyone offer any words of advice (havent even received the letter yet!!!)
TIA:beer:One by one the penguins steal my sanity.0 -
Hi,
I have sent 3 an email regarding these changes in Ts & Cs, i have also received this letter dated the 5th August 2008.
However seeing as i am in credit (£522 given to me by 3 in June 2007 which is now down to £66) and is due to end in Jan, i am trying to wangle a new handset and tariff with 3 to stay with them....... and have threatened to cancel without penalty if i don't get a new early deal...
Thanks to everyone for giving me the ammo to hit 3 with, and i'll let you know the results
Ade
I would quite like that too, rather than leaving would be happy to accept a new phone and change of tariff but how to go about it?0
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