Three Itemised Billing Charges (merged threads)

1carminestocky

Here's a link to the relevant page of the T&cs:

http://www.three.co.uk/personal/help_support_/terms_conditions.omp?cid=1165510904278

Helix

amboy wrote: »

Am being told by an arrogant cancellation staff that

The itemised billing was being provided asd an additional benefit:mad: :mad:

And therefore I have to pay early termination charge.

Apparently they have received lots of calls

I'm waiting for the letter to arrive before I phone and cancel. My answer to that would be that if it was an additional benefit it should be shown on the bill even if it was:

Itemised Billing: £0.00

carcuscrae

Hi

What address do you have to send your letter to and does this apply to their Mix & Match plans?

Thanks

intelekt

Hi,

I have sent 3 an email regarding these changes in Ts & Cs, i have also received this letter dated the 5th August 2008.
However seeing as i am in credit (£522 given to me by 3 in June 2007 which is now down to £66) and is due to end in Jan, i am trying to wangle a new handset and tariff with 3 to stay with them....... and have threatened to cancel without penalty if i don't get a new early deal...

Thanks to everyone for giving me the ammo to hit 3 with, and i'll let you know the results

Ade

Stanbe

I had a bit of a nightmare with 3 too.
I signed up with 3 on what i thought was a 12 month contract.
After a year i rang up to cancel and was told i was actually on an 18-month contract.
I tried to look for my paperwork, but had moved house since then and couldnt find it, so i called up again and asked them for a copy of the contract i had signed, to prove i was on an 18-month contract. They said they didn't keep copies, and neither did the retailer ("Phones 4U").
In the end, they couldnt prove i was on an 18-month contract, so they let me go after 12 months.

Sol00

amboy wrote: »

Am being told by an arrogant cancellation staff that

The itemised billing was being provided asd an additional benefit:mad: :mad:

And therefore I have to pay early termination charge.

Apparently they have received lots of calls

From what I've read Three are making 2 changes to the T&Cs - £1 charge for itemised billing and rounding up to the nearest minute ie. 5 second call would now be charged for a full minute.

They are not allowing people to cancel the contract re the itemised billing, however, you can for the change to the per minute charge.

Sol00

carcuscrae wrote: »

Hi

What address do you have to send your letter to and does this apply to their Mix & Match plans?

Thanks

You're probably best waiting until you receive a letter to make sure it affects you.

Their address is -

3 Customer services
Hutchison 3G UK Ltd
PO Box 333
Glasgow
G2 9AG

realitybites

Yes, it is the per minute charge that contravenes their T&C's

markray007

Hmm, this is an interesting one isnt it. I have a Three branded N95. I am on their mix and match 300, which costs me about £30 pcm. Now, if it wasnt for the phone it would be a poor value contract,but I am happy with the phone (contrary to most i know). If i cancel with them, Presumably I will lose all the 3 applications, will this apply to sat nav / navigration etc. And will it work on another network, cos it is branded???

Im afraid this is one of those areas that im not clear about and I just know that a phone call to India will leave me more confused than ever!!! Anyone offer any words of advice (havent even received the letter yet!!!)

TIA:beer:

kidcat

intelekt wrote: »

Hi,

I have sent 3 an email regarding these changes in Ts & Cs, i have also received this letter dated the 5th August 2008.
However seeing as i am in credit (£522 given to me by 3 in June 2007 which is now down to £66) and is due to end in Jan, i am trying to wangle a new handset and tariff with 3 to stay with them....... and have threatened to cancel without penalty if i don't get a new early deal...

Thanks to everyone for giving me the ammo to hit 3 with, and i'll let you know the results

Ade

I would quite like that too, rather than leaving would be happy to accept a new phone and change of tariff but how to go about it?