Virgin Media Retention thread

i-Citizen

After the last post I have, since called retentions and explained the upload speed on o2 is faster, and could they do 50mb cheaper, they wouldnt budge. I mean would it be so hard in offering an existing customer cheaper compared to new customers. I mean if i took 50mb and xl telephone, then it would still only be £4 cheaper.

I have now called up to cancel and they have gone through with it. And will be disconnected next month I dont really want to leave, will they ring back to offer me a better deal?

Saeed

i-Citizen wrote: »

After the last post I have, since called retentions and explained the upload speed on o2 is faster, and could they do 50mb cheaper, they wouldnt budge. I mean would it be so hard in offering an existing customer cheaper compared to new customers. I mean if i took 50mb and xl telephone, then it would still only be £4 cheaper.

I have now called up to cancel and they have gone through with it. And will be disconnected next month I dont really want to leave, will they ring back to offer me a better deal?

They phoned me once and did not make a decent offer. I was on 2MB for £10 which went to £18. They wanted me to have the Small service for £15!

Spikey_2

Spikey wrote: »

just done it.... just a case of wait and see now.... Thanks all for your help

Upgraded via online but still running at 2mb .... what can i do?

colinw

Spikey wrote: »

Upgraded via online but still running at 2mb .... what can i do?

Have you powered the modem off and on? I think you have to do this. I was getting about 5mb until I powered off and on. Then it went to 10mb. Good Luck.

Spikey_2

colinw wrote: »

Have you powered the modem off and on? I think you have to do this. I was getting about 5mb until I powered off and on. Then it went to 10mb. Good Luck.

lol.... didn't know I had to do that :o:o:o:o.... will do that now and then reboot.... back in a bit.

:T:T:T:T:T:T:T:T:T:T:T

Spikey_2

colinw wrote: »

Have you powered the modem off and on? I think you have to do this. I was getting about 5mb until I powered off and on. Then it went to 10mb. Good Luck.

Just powered off ............. waited 30 seconds and then powered up again.....

retested the speed but still 2mbs

marcellep

Spikey wrote: »

Just powered off ............. waited 30 seconds and then powered up again.....

retested the speed but still 2mbs

Give VM a call and I am sure they will sort it

Spikey_2

marcellep wrote: »

Give VM a call and I am sure they will sort it

will do tomorrow :T:T:T:T:T:T

mjmal51

Quote:
Originally Posted by colinw
Have you powered the modem off and on? I think you have to do this. I was getting about 5mb until I powered off and on. Then it went to 10mb. Good Luck.

Spikey wrote: »

Just powered off ............. waited 30 seconds and then powered up again.....

retested the speed but still 2mbs

Ring VM as suggested. I did not have to turn modem off/on. The day after requesting the upgrade I checked the speed at 9.8 mb and is pretty consistent at around that.

kriss_boy

Virgin wont budge will they!!

I've phoned 3 times trying every trick in the book and still only managed to get 7 quid off my monthly bill to resign another 12 months.

Ive accepted it as it is a good deal.


XL TV
L BB
M Phone (free evening calls)

£39 per month.

Plus signed up to a Virgin credit card in order to get £30 off 1 months bill.