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Virgin Media Retention thread

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Comments

  • i-Citizen
    i-Citizen Posts: 80 Forumite
    After the last post I have, since called retentions and explained the upload speed on o2 is faster, and could they do 50mb cheaper, they wouldnt budge. I mean would it be so hard in offering an existing customer cheaper compared to new customers. I mean if i took 50mb and xl telephone, then it would still only be £4 cheaper.

    I have now called up to cancel and they have gone through with it. And will be disconnected next month :( I dont really want to leave, will they ring back to offer me a better deal?
  • Saeed
    Saeed Posts: 733 Forumite
    i-Citizen wrote: »
    After the last post I have, since called retentions and explained the upload speed on o2 is faster, and could they do 50mb cheaper, they wouldnt budge. I mean would it be so hard in offering an existing customer cheaper compared to new customers. I mean if i took 50mb and xl telephone, then it would still only be £4 cheaper.

    I have now called up to cancel and they have gone through with it. And will be disconnected next month :( I dont really want to leave, will they ring back to offer me a better deal?

    They phoned me once and did not make a decent offer. I was on 2MB for £10 which went to £18. They wanted me to have the Small service for £15!
  • Spikey_2
    Spikey_2 Posts: 14,119 Forumite
    Spikey wrote: »
    just done it.... just a case of wait and see now.... Thanks all for your help

    Upgraded via online but still running at 2mb .... what can i do?
    Use your judgement, and above all, be honest with yourself. :)
    I walk with the world & the world walks with me!
    I don't make bad choices!!! Other people just fail to see my GENIUS !!!! :D
  • colinw
    colinw Posts: 59,967 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Spikey wrote: »
    Upgraded via online but still running at 2mb .... what can i do?

    Have you powered the modem off and on? I think you have to do this. I was getting about 5mb until I powered off and on. Then it went to 10mb. Good Luck.
  • Spikey_2
    Spikey_2 Posts: 14,119 Forumite
    colinw wrote: »
    Have you powered the modem off and on? I think you have to do this. I was getting about 5mb until I powered off and on. Then it went to 10mb. Good Luck.


    lol.... didn't know I had to do that :o:o:o:o:o.... will do that now and then reboot.... back in a bit.

    :T:T:T:T:T:T:T:T:T:T:T
    Use your judgement, and above all, be honest with yourself. :)
    I walk with the world & the world walks with me!
    I don't make bad choices!!! Other people just fail to see my GENIUS !!!! :D
  • Spikey_2
    Spikey_2 Posts: 14,119 Forumite
    colinw wrote: »
    Have you powered the modem off and on? I think you have to do this. I was getting about 5mb until I powered off and on. Then it went to 10mb. Good Luck.


    Just powered off ............. waited 30 seconds and then powered up again.....

    retested the speed but still 2mbs :confused::confused::confused::confused::confused::confused::confused:
    Use your judgement, and above all, be honest with yourself. :)
    I walk with the world & the world walks with me!
    I don't make bad choices!!! Other people just fail to see my GENIUS !!!! :D
  • marcellep
    marcellep Posts: 1,695 Forumite
    Spikey wrote: »
    Just powered off ............. waited 30 seconds and then powered up again.....

    retested the speed but still 2mbs :confused::confused::confused::confused::confused::confused::confused:

    Give VM a call and I am sure they will sort it
    If I have been helpful - Hit the Thanks button
  • Spikey_2
    Spikey_2 Posts: 14,119 Forumite
    marcellep wrote: »
    Give VM a call and I am sure they will sort it


    will do tomorrow :T:T:T:T:T:T
    Use your judgement, and above all, be honest with yourself. :)
    I walk with the world & the world walks with me!
    I don't make bad choices!!! Other people just fail to see my GENIUS !!!! :D
  • mjmal51
    mjmal51 Posts: 596 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Quote:
    Originally Posted by colinw viewpost.gif
    Have you powered the modem off and on? I think you have to do this. I was getting about 5mb until I powered off and on. Then it went to 10mb. Good Luck.
    Spikey wrote: »
    Just powered off ............. waited 30 seconds and then powered up again.....

    retested the speed but still 2mbs :confused::confused::confused::confused::confused::confused::confused:

    Ring VM as suggested. I did not have to turn modem off/on. The day after requesting the upgrade I checked the speed at 9.8 mb and is pretty consistent at around that.
  • kriss_boy
    kriss_boy Posts: 2,131 Forumite
    Virgin wont budge will they!!

    I've phoned 3 times trying every trick in the book and still only managed to get 7 quid off my monthly bill to resign another 12 months.

    Ive accepted it as it is a good deal.


    XL TV
    L BB
    M Phone (free evening calls)

    £39 per month.

    Plus signed up to a Virgin credit card in order to get £30 off 1 months bill.
This discussion has been closed.
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