Virgin Media Retention thread

cifpower

It is up to the merchant when the cashback disappears so Quidco will not know. My BT line is being installed on Tuesday so I hope it is still there too!

shaliz_2

I think you have got to go already armed with prices from another provider. I did this recently as my bill had increased by about £5 with price increases and discount reduction. I told them Sky had quoted me less for the same services. Their reaction was "ok let's see what we can do for you".
I get:

XL Phone with caller display
XL TV with V+ Box
L Broadband

CS offered me £45, which I'm really happy with.

StockportGerbil

shaliz wrote: »

I get:

XL Phone with caller display
XL TV with V+ Box
L Broadband

CS offered me £45, which I'm really happy with.

Hi!
Do you already have the V+ box? If not is the installation free as well? (I've already got a similar package by V+ would be useful.)
Thanks
Kevin

shaliz_2

Hi Kevin

I already had a V+ box which the lady in retentions said I would have to pay a £75 installation fee for. I asked why as it was already installed, and she said she would waive it for me.

Trishie82

I was paying £54.80 for the following:

Broadband XL
TV XL
Line Rental
Evenings & Weekend tariff

Called the Retentions team and said I was thinking of going to Sky as Virgin Media was too expensive and I wanted the Sky+ Box.

The girl said, "no problem - we'll see what we can do for you" and offered me the following:

Broadband M (I downgraded cos the faster BB didn't impress me)
TV XL
Line Rental

£39.00 per month and a one off payment of £49.00 for the V+ box.

This is much better than the deal I was offered a couple of weeks previously - they wanted £99 for the V+ box and wouldn't budge.
I think the Retention staff must have been told to offer it cheaper now that Sky are offering theirs free to new customers.

If anyones thinking of upgrading their broadband - I found that downloading from iTunes was quicker - 20mins for a tv episode instead of 40mins. Other than that, I didn't notice any difference and did not feel that it was worth the extra expense.

monsterlane

Hi there just wondering if anyone can just give me a bit of advice. I am currentley with vm and i have just the 10meg broadband on its own so no line rental, I am paying£25 a month but with billing it comes to £30 a month i think its way too much just for the internet and thinking is it worth giving them a ring. Thanks for your help.

greyster

monsterlane wrote: »

Hi there just wondering if anyone can just give me a bit of advice. I am currentley with vm and i have just the 10meg broadband on its own so no line rental, I am paying£25 a month but with billing it comes to £30 a month i think its way too much just for the internet and thinking is it worth giving them a ring. Thanks for your help.

yes give them a ring, say you are thinking about leaving and want to know the best offer, any offer should be less than that.

MORPH3US

What do you mean "with billing it comes to £30"

What are they charging you the extra £5 for?

The_Zealot

I'm currently on M BB + L TV and paying the typical £25/month for the bundle, for the last 13 months.

I don't want to pay more for the BB, so this £2 for L BB increase ticked me off (plus I still didn't get the upgrade yet). But my wife would be interested in upgrading to XL TV. I wouldn't mind either, if it was just a pound or two extra per month. V+ box wouldn't be bad either, but not for £5/month, that is a waste of good money just to use something that records stuff.

An extra V box would be a plus, but that would probably mean the engineers would need to put their "plugs" on 3 floors (as the PC would be in the attic, with the modem and router, plus 1 TV on the other two floors).

I also paid for my own router, do you think I can play with that to get a better deal?

Also, I'm actually moving in one month. Now, given that I don't want to be without either TV or BB in my new flat when I move, how should I play my cards?

Thank you for all your moneysaving advices in advance. :T

BexTech

MORPH3US wrote: »

What do you mean "with billing it comes to £30"

What are they charging you the extra £5 for?

I'd guess at not paying by direct debit.