Virgin Media Retention thread

mjmal51

freebier wrote: »

I didn't think it was going to be a FREE upgrade. I'm sure the customer service agent mentioned that i will be charged an extra £2.

have i missed something?

You are right, Virgin no longer do size M at 2mb, the lowest now is size L at 10mb and that is £20/month instead of £18. Just depends on package bundle and deal you get I suppose on the effect of the increase. They now advertise a free wireless router with size L whereas I had to pay them for one last October. Speaking to retentions i have just got the V+HD box at £49 which they offer to people upgrading to XL tv. As I am already on XL customer service said it would be £99 so I asked to be put through to retentions for the deal.

spud17

Spikey wrote: »

just done it.... just a case of wait and see now.... Thanks all for your help

I registered last Saturday evening and was upgraded sometime Monday, I did post how to do it but it seems to have been ignored.( Not aimed at you Spikey).

http://forums.moneysavingexpert.com/showthread.html?t=1469821&page=2&highlight=virgin

10mbps L has higher usage limits to the 10mbps M, that's why it costs more.
Also the £2/ mth increase is across the board and not just the 2mbps service.
Another thing to note is that, while you may pay a lower price for a service, VM treat that as a discount on the base price, not a set price.
That is why they can up the rates by saying you are still getting your discount, but off a higher price.

But I can't grumble at £8.37/mth for a solid 9.8mbps service.

Saeed

My brother is still within his initial 12 month contract for £10 with paper billing for the 2MB service. Now the new bill shows monthly rate has gone up by £1.25 due to paper billing. Is this a breach of contract or not?

bristolleedsfan

BexTech wrote: »

http://www.virginmedia.com/myvirginmedia/gofaster/

If someone is on a 10.00 a month deal and they choose to upgrade do they stay on the 10.00 a month deal until it expires.

I get this

"If you are a size: M customer, ring 0845 454 1111 to sign up to go faster."

spud17

bristolleedsfan wrote: »

If someone is on a 10.00 a month deal and they choose to upgrade do they stay on the 10.00 a month deal until it expires.

I get this

"If you are a size: M customer, ring 0845 454 1111 to sign up to go faster."

See my post #25, hope it reassures you.

http://forums.moneysavingexpert.com/showthread.html?t=1469821&page=2

bigstevex

Has anyone had any decent discounts on the VIP package at all? I'm quite interested to get it as it suits me perfectly! Only on xl bb and M phone at moment, tele is with sky, but looking to cancel as they don't care about retentions!

DWP82

bigstevex wrote: »

Has anyone had any decent discounts on the VIP package at all? I'm quite interested to get it as it suits me perfectly! Only on xl bb and M phone at moment, tele is with sky, but looking to cancel as they don't care about retentions!

I was offered VIP for £83.20, a massive saving of £4.80 on the advertised price, when I called on Thursday to cancel the phone and broadband services.

If anyone could help with my issue over just having XL TV, I have posted a new thread on the 'Digital TV' board called "Virgin Media standalone prices". (Only a newbie so can't post a link)

Any advice appreciated!

aero915

Knock off another quid with e-billing

colinw

BexTech wrote: »

http://www.virginmedia.com/myvirginmedia/gofaster/

Thanks for that. I made my request a couple of days ago. Now measuring my speed at 9 MB. Excellent.

i-Citizen

Could someone please help me.

I have 10mb internet followed by telephone XL which comes at a price of £26, as I have a discount of £19.

But should I upgrade to 50mb, its obviously £50 installation and activation fee, but XXL broadband and XL telephone with line rental comes at £51.

Now for new customers the above service would be £54. So the retentions only giving me £3 cheaper. Should I bargain for more? Ive gone through with it, but should I ring up and cancel in anticipation of a better deal from them?

Please advice guys...