Virgin Media Retention thread

Saban

Kev27 wrote: »

Saban just hold out until retentions call you which they definately will do, they took 8 days to call me back, which was today, you wont lose that £42.90 offer now as it will be stored on the computer so you have nothing to lose! Hold out

Hey Kev thanks for your reply! Could I ask did retentions call you back on your home phone? I know some people have had problems where they call you on the home phone during the day when you're at work!

Thanks again:o

visidigi

FYI - for anyone trying to get a better deal the new Virgin Media deals are out and Tivo activation on 500GB is now FREE - saves the usual £49.99 activation fee for a start...

cezairs

Hi
Any idea if I can get a better price on -
M TV
L Broadband
XL Phone
for £46.90 per month.
Been with VM for a year now, the broadband is much better than with BT or Sky in my area, so would rather stay.
Just need to pluck up the stamina for the phone call to them :eek:

asandwhen

visidigi wrote: »

FYI - for anyone trying to get a better deal the new Virgin Media deals are out and Tivo activation on 500GB is now FREE - saves the usual £49.99 activation fee for a start...

Yes but you now have to pay £49.99 installation which was free before so no difference (unless you are a new customer then its all free)

Anon

visidigi wrote: »

FYI - for anyone trying to get a better deal the new Virgin Media deals are out and Tivo activation on 500GB is now FREE - saves the usual £49.99 activation fee for a start...

This is such sharp practice - why nit just be upfront by call it one thing, then stick to it, rather than claiming it it free whatever but then adding a different charge? Cheap airline pricing springs to mind!

Anon

asandwhen

Hi all I get :

TV XL
L BB
200 anytime home phone mins
M Phone

V+ main box - and 2 Additional boxes ( 1V+ and 1 normal)

For £72 per month - I tried to call to see if they could offer anything better and didnt get anywhere so I cancelled. This was on Monday and have been waiting for a call back but am still waiting. Do you think they will call? Or should I call them? If so what should I say and which number should I ring

victory

Can anyone help me get a better deal than virgin media for £75 a month, keep ringing them up to go lower but they say what with xl and the discount for all three packages together and then £6 for digital home support there is no way of lowering it.. I have all three broadband, phone and TV and was hoping to maybe go freeview or freestat or anything cheaper please?

adamcarvell

hi im paying £30 for xl phone and 10 med broardband dont need xl phone hardly use it can i get the tv chucked in as well and pay the same money ? what you think ? i currently got freesat but would like sky one and more hd channels but dont want to pay much more can it be done if i go for medium phone been with them for years never had a deal and dont want the broardband stopped as it really good in my area.sre

visidigi

asandwhen wrote: »

Yes but you now have to pay £49.99 installation which was free before so no difference (unless you are a new customer then its all free)

Anon wrote: »

This is such sharp practice - why nit just be upfront by call it one thing, then stick to it, rather than claiming it it free whatever but then adding a different charge? Cheap airline pricing springs to mind!

Anon

Online yes, but retentions can waive the installation cost, but could never waive the TiVO cost, I'm pretty sure the Rententions route would have no install or activation if a new contract is launched on existing customer

Kev27

Saban wrote: »

Hey Kev thanks for your reply! Could I ask did retentions call you back on your home phone? I know some people have had problems where they call you on the home phone during the day when you're at work!

Thanks again:o

Hi Saban, Retentions called me on my mobile (Tmobile contact number that i left with them) about 2:00pm yesterday afternoon, i dont have a landline phone with them and just use broadband ya see! hope this helps.
Best wishes Kev