Virgin Media Retention thread

visidigi

colinrobbie wrote: »

I was paying £21 per month for L Broadband only (no phone line) and my contract ended in August.

I called them up as I was moving and said I couldn't justify the £21 for broadband alone, that I'd like to cancel it. The customer services representative said can I get someone to call you back and see if we can come to some agreement. Two minutes later the phone rang.

Offered £11 p/m for L Broadband, result. The guy went on to tell me of another deal:

L Broadband
XL TV with Tivo (free install)
Second HD box
Phone with evening and weekend calls

£36.40 including line rental for 12 months.

Tried to get it without phoneline but it worked out more expensive so needless to say I took the £36.40 deal.

Now I await the installation tomorrow and the contract and bill!

Did they mention the TiVO activation charge?

colinrobbie

visidigi wrote: »

Did they mention the TiVO activation charge?

I asked him to confirm there were no charges other than the flat £36.40 to which he replied that is correct.

visidigi

I'd get it in writing (not email) so that you can challenge that first bill. I don't doubt what you're saying, but the information connection between virgin sales and the virign billing department is and always has been poor at best.

bk_1

Been with NTL/VM for more than 10years, currenty I have the following
TV- M
BB- L
Phone- L
Asian Mela £11

All that comes down to £44.90, which I think is extremely high especially when they give tv M+ to new customers and I would have to pay for this.
Anyone think there maybe better offers around, with tivo and improved tv?

---

Called retentions and they offered tv upgrade to M+ and that would be a total of £40 but that still seem high when
another forum member AceT is paying £43.99 for
TV XL
BB L + Free superhub
Phone M
Asian Premium Package (normally £11)
Free V+ box with activation
Line rental included

borokat

Loyalty Pack B B / Phone / T V
Talk Weekends
Free Voicemail
TV Size: X L
Broadband Size: M
Bundle charges total £28.00


Phone line rental total
£13.90

Your package total
£41.90

This is my current package. Been with Virgin for 5 years, very interested in what people are saying about getting the Tivo and extra boxes. Would happily continue to pay the same price if I could get Tivo added for free.

Kev27

Phoned up to cancel Virgin L Broadband that im paying £21.00 a month for and was offered it for £17.00 but refused and said i can get it cheaper elsewhere and a friend of mine got it reduced to £11.00 (referring to Colinrobbie who i dont know but yano) ha!
The girl stayed silent for a couple of secs then said she cant go lower than £17.00 so ive gone ahead with the cancellation.

Will retentions call me within 7 days do you think or because ive been offered it for £17.00 will they not bother?

Cheers Kev

den169

Anyone know the price of 20meg i'm on 10meg now but thinking of cancelling the phone and tv and going elsewhere,I would cancel the lot and call the bluff but my two lads would not exist without at least 10meg.A bt line here would only give us around 3meg.

roddydogs

colinrobbie wrote: »

I asked him to confirm there were no charges other than the flat £36.40 to which he replied that is correct.

Dont know how you managed this, it £49 minimum for the 500GB

scarter2005

Have just got off the phone from 'Customer Relations' because my year of free 50mb internet finishes this month - which meant a price hike!

Originally I had:

XL TV (V+ Box)
XXL BB 50mb
M Phone

For £44 a month inc line rental. I'd managed to get this deal this time last year because I'd been without services for a couple of months as compensation (Basically a free upgrade to 50mb - I was originally on 10mb).

Received my latest bill through on saturday and it had gone up to £64 - Bit too much for my budget, so gave retentions a call last night, just after 7.

Straight away I get offered (without threatening to leave, just asking if my bill can be lowered):

XL TV (500GB Tivo)
(V+ Box moved to a different room)
XL BB (30mb, but free superhub)
M Phone

for £49.90 a month, requires a 12 month contract but price fixed for 2 years (and £49.99 for Tivo). I said I'd like to think about it and could I call back tomorrow (which is now today) - He explained I could but I'd have to be called back because since I'd called in the evening the call was answered by the outbounds team and his colleagues during the day wouldn't be able to match the offer.

Called back today and initially spoke to someone on the inbound team who said the best they could do was £56 a month but the guy from last night had put a note on the account that if requested he'd call me - so the inbound guy sent an email requesting a call.

5 minutes later the person from last night gave me a call back offering me the same deal. After a bit of haggling and looking at alternative packages he agreed to do my package above at £49.90 for £47.90 instead but no matter what I tried he wouldn't budge on the tivo activation charge (Quoted: "We've been told we're not allowed because we're doing free install atm"). However he did say he can give me priority install for this friday the 23rd!

Good deal or should I have threatened to cancel and pushed further?

Thanks!

DjS1

Hi
I have been with VM for some considerable time now, I have quite a good deal, but want to add some more services & get a great deal aswell, please can you advise
I have
TV Large £12.75
BB Medium £20.75
Phone Xtra Large £8.00
Loyalty Discount of £19.46
Phone line rental £13.90
Total £37.94 monthly cost
I have phoned retensions & threatened to leave, they have offered XL TV & Tivo box Total £44.90 for 1st 3 months & then £51.90 plus a activation fee for tivo of £49.95