-
Airtransat refusing full refund
Please can anyone help me? My husband passed away in April of this year leaving me and my 3 young children. We have relatives in Canada and immediately booked flights to get out there. I paid £2763.56 and we were due to fly out on 22/12/20. Last week i received an email, saying they would refund me an amount of £1417.72…
-
Insurers paying for "fit to fly" Covid tests
I am off to the Canaries (as it stands) in February and as of this coming Monday, you need to have a negative test within 72 hours in order to go. Not in a rush to see if my travel insurer would cover the eye watering cost of these tests (upwards of £125 each, seen one for £185 just now), and would begrudgingly pay if I…
-
Easyjet: refund if I cancel?
Hi, I booked flights with Easyjet. I know that I can cancel them without having to pay the cancelling charge (as long as I cancel max 14 days before departure?). But I also thought I could ask for a full refund, not just a voucher. Cannot find anything about it on the website. Thanks.
-
AirBnB vs VRBO vs Expedia
Hi Looking at booking a villa in Greece for August 2021. Hopefully things would have improved by then and travel wont be an issue. If however the situation is still bad and we're restricted from going, does anyone have a view on the best company to book with? Or are we in the lap of the owner if they'll be flexible or not?
-
Booking.com not getting refund
I had a hotel booking for a place in Ireland for November but because of restrictions in Ireland the hotel cancelled my booking. I have tried to get a refund from the hotel but all they are willing to do is rebook the reservation. I spoke to booking.com who agreed I should get a refund. However, they have now advised me…
-
Insurance claim after voucher offered
Hi guys. Sorry for yet another insurance claim thread but I haven't seen this asked. In January we booked a trip for November to Florida as a package but independently booked 4 nights through a DVC (Disney timeshare) rental company. We've had the package refunded easily from Virgin, but the independent hotel is proving…
-
Thameslink refunds for Carnet tickets
When I was advised that I was returning to work on a 1 day a week basis I bought a book of 5 carnet tickets and used 1 of them before the advice from the Govt was that we should continue to work from home if we could. I have recently tried to get a refund from Thameslink who have refused to entertain a partial refund on…
-
FlySAS
I had flights booked with SAS Airlines from Athens to Aberdeen via Copenhagen in April 2020, these flights were cancelled because of the Covid lockdowns and travel restrictions. I put in a claim with SAS and was informed that I would receive a refund. SAS then went dark, removing every means of contacting them apart from a…
-
Teltext holiday
Hoilday got cancelled in April,,we hav been on the phone teletext holiday who keep saying the refund will go into my bank at the end of the month .they have been saying this from July,,now after phoning and emailing them there saying at the end of this month ,any help or advice would be much appreciated.... thanks
-
Refused chargback claim and holiday insurance
Our holiday insurance was declined. They asked us to do a chargeback and that has now been refused. What do we do now. We had to cancel our villa as the flights were cancelled.
-
STA Travel deposit - paid by Visa & Nationwide refuse refund claim
A little over two months after putting in a Visa dispute claim to Nationwide they have turned it down with the vague (and apparently standard wording) "Having looked at the information provided we're sorry to say that, as it stands, there is no basis for us to raise a claim against the merchant." Brief scenario is that we…
-
Credit Card Dispute
I was due to go on holiday in July, I had booked the flights through a travel agent and accommodation through Hotels.com due to the pandemic my flights ended up cancelled and both my destination (Catalunya) and here had travel restrictions in place. I cancelled my accommodation and requested a refund on the deposit I had…
-
Gibraltar refund
I have just had my trip for 18th of December cancelled by holiday company, They have told me I can have a refund of £1690 less £50 per person, for the 3 of us thats £150, surely I am entitled to a full refund?
-
Holiday cancelled, neither travel agent or insurance company will refund deposit?
Hi, Some background first. I booked a holiday at the start of the year on the 27/2/20 to Miami from the UK. Part of the 2 week holiday was also suppose to be a cruise to several med islands. I was told in the travel agent when booking the ABTA holiday that coronavirus should not impede my decision booking this holiday as…
-
Hopper, British Airways and a change of flight dates.
Hi guys,Got a bit of a tough one I'm afraid and I'm at my wits end a bit with it.I booked flights to Mexico for Feb 2021 back in May. However I want to change the flight dates owing to the ongoing COVID issue. I booked the flights through a third party app called Hopper, I've used them in the past and they've been decent.…
-
Travel company exoticca won’t refund me
booked a trip to South America via travel company exoticca. Trip cancelled , flights cancelled by BA i have emailed exoticca asking for a refund every day and complained to Atol, Abta, Cma - to response told to wait Desperately need my money back . Also raised a section 75 with barclaycard and they reversed the temp credit…
-
Exoticca Tour Operator
Has anyone successfully managed to get a refund from Exoticca for a package tour cancelled by them? They continue to insist that they cannot process a refund to me as they have not yet received funds back from the airline, hotels and other land services. The tour was cancelled by Exoticca on 2 April for a 19 April…
-
Compensation for TUI ‘re-scheduled’ return flight one week earlier?
We’ve been advised by TUI that our return flight from Tenerife has been re-scheduled by exactly one week earlier from 24/11 to 17/11. We contacted TUI twice to confirm our flight would go ahead although England is currently in lockdown and we were assured it would (even if they had to bring an empty plane!) I have proof of…
-
Love holidays/Ryan air
Hello all. I'm guessing this has been an ongoing theme but I desperately need help please. I booked a package holiday for August 2020 with love holidays. This was cancelled (as flights with Ryan air were cancelled) in June. Love holidays issued a refund for transfers and hotel in July. I am still waiting for Ryan air to…
-
Traveling to another county for Facebook purchase?
Hi, sorry if this is posted into the wrong section of the forum.. if you let me know where it’s supposed be i will repost in that catorgory.. I’m considering purchasing an old moped that’s for sale 130 miles from my home. I know this isn’t essential purchase but is it effectively click and collect? Which is allowed for all…
