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Coronavirus travel help & info

Discuss the MoneySaving implications of coronavirus on your travel plans: tests, quarantine and more.

InsureandGo not paying Claim for April 2020 holiday cancelled by UK Gov't
Our April trip to Costa Rica was cancelled when the UK government banned all non-essential flights. We had booked a bespoke trip through a small independent specialist holiday company. We paid them for the BA flights and all costs in Costa Rica. We separately paid BA for specific seats. The travel company has refunded the…
Virgin flight - London/NY 3rd Dec 20
Hi all Ive reviewed other threads and cant quite see the information I am looking for .....hopefully I am not duplicating! Back in Jan 20 I booked upper class flights as a special treat for my wife's 40th directly using friends and family (a friend works for Virgin). The cost is £3k but, obviously that is very reasonable…
Sykes Cottages owner problem re retrospective booking cancellation by Sykes
Sykes took a booking for our holiday cottage in Scotland for 4th July this year for 7 days from a customer in Northern Ireland. Over three months after the booking was due to take place, on 29th October, Sykes cancelled the reservation, claiming that it could not take place, as the customer was unable to travel. As I had…
Update from ABTA
The short version is "You will not get a refund any time soon and we will do nothing to assist you" https://www.abta.com/news/coronavirus-outbreak
EasyJet Travel Voucher Transferable?
I received a travel voucher from easyJet to compensate for a cancelled flight. We have no intention on flying anywhere in the near future so the voucher will go to waste. Does anyone know if I can give these ?
Hotel Travel Insurance - Aviva (Barclays)
Desperately looking for advice. I booked and paid for a hotel in Lanzarote in Jan as a non-refundable option, my name on the booking etc. We couldnt go due to COVID and tried to claim back via agent, then Barclaycard with both rejected as expected...........So im attempting to claim via Barclays Premier Travel pack…
Love Holiday/Ryan Air Flights
We should have been away on 5th September but since all travel was cancelled we made an application to Love Holidays for a full refund. We received the holiday refund but not the air travel and was advised to apply direct to Ryan Air, which we did and Ryan Air wrote saying they were verifying our information, now love…
Air Canada refund
I am due to travel to Canada on 19th May booked with Air Canada. My booking consists of a connecting BA flight from Glasgow to Heathrow, then an onward flight to Calgary. On the same booking I have a "return" flight from Vancouver to Brisbane. BA cancelled my connecting flight weeks ago and Air Canada suspended the direct…
Ryanair non flight
My wife and I are scheduled to travel with Ryanair from Stansted to Lanzarote (out 14/11return 21/11) due to government imposed lockdown restrictions we are no longer able to travel. The flights were booked 17/05 at a total cost of £316. Having contacted Ryanair via e-mail and calling customer services I am frustrated and…
Barrhead Travel
Hi folks. I had a holiday booked for a group of 11 for a stag, which was due to fly out on the 6th June. I received an email to say my holiday was cancelled on the 30th April, with a statement saying I would receive a phone call to discuss if I would like a cash refund or vouchers. I never received that call. I tried…
TV Licence refund for holiday flat during covid-19
Hi, I would appreciate some feedback from forum members if they have tried to get a refund for their holiday home tv licence during this year's covid pandemic which has prevented holiday home owners from travelling. I am currently living in England and possess a tv licence for my holiday home in Swansea, Wales. Owing to…
Airline Refund
I had flights booked with TAP Air Portugal in August that were cancelled in July by them. I requested a cash refund which was approved and is currently in their system to be processed. It has been "being processed" for quite some time now. How can I get them to actually refund me? I have called them numerous times. The…
Help with Ryanair refund please
Hello Everyone, could I have some advice please on who to approach for a refund ? Booked a holiday via Love Holidays to Fuertaventura was due to fly on 7th November. Could not fly for two reasons 1) Our hotel was shut due to COVID and it is not reopening until end of December - On a positive note we got our refund for the…
SOUTHALL TRAVEL DISGRACEFUL CUSTOMER SERVICE AND REFUND- VIRGIN FLIGHTS
SOUTHALL TRAVEL SHOULD BE AVOIDED LIKE THE PLAGUE BE CAREFUL WHERE YOU NOW SPEND YOUR MONEY WITH IS THE WARNING ALWAYS NOW! we had booked flights through this agent, they are the worst we have come across, we booked to travel in October 2020, on 08 October we contacted them about the flight status we were going to fly out…
Costa Rica and flight refunds
Hello everyone. We booked a family trip to Costa Rica, paid our deposit and also had to pay our flights in full at time of booking. Due to Covid, we postponed our trip with a view to travelling a year later. It is now clear that we will be unable to travel in light of the ongoing pandemic and potentially being unemployed.…
Crystal offered refund
Hi booked ski holiday with crystal ski to morzine in mar 2021, flying into Geneva airport. Crystal ski changed flight time and arrival airport to chambery. I questioned this with crystal and got any email saying route to Geneva cancelled due to covid 19 and only fly into chambery. They offered a full refund On this email,…
BA refund - What are my rights?
Hi, my OH and I booked a holiday to California that was supposed to happen back in April of this year, we purchased 2 return tickets for a BA flight. Due to Covid our holiday had to be cancelled, the US and British government were advising against all but essential travel and the hotel we booked with (along with a number…
November 2020 international travel rules
I have a flight booked for Saturday 7th November. Can anyone explain these new rules? I am not flying to work and don't know what "legally permitted" means? "Developments in the coronavirus pandemic remain uncertain around the world. No travel is risk-free. If you do need to travel abroad before 2 December (and are legally…
Virgin Atlantic non-refundable ticket
Hi, I bought my daughter and her boyfriend a trip to New York for her 21st. I purchased non-refundable tickets. The flight is due to go on 27th April. I contacted Virgin about a refund and they have said as they are non-refundable they are unable to arrange for a full refund as the flight is still scheduled. They say we…
last minute.com refusal to refund
Hi, I wanted some advise if anyone has got any ideas on how to get a refund. Basically booked pre -covid to go to Malta for week in July, booked flights with Ryan air and they have advised i will get a refund for the flights . Hotel was booked with Last minute.com. There website/app state not to call them, they will…

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MSE News

NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What you need to know
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
Warning: 'WASPI' women affected by State Pension age rise should watch out for 'steep rise' in scams
If you're a woman born in the 1950s affected by changes to your State Pension age, be on high alert for scams offering compensation for this. Campaign group Women Against State Pension Inequality (WASPI) and charity Independent Age have warned so-called 'WASPI' women to be extremely careful, as there's been a reported "steep rise" in the number of scams targeting this group.
Martin Lewis: 'WASPI' women affected by State Pension age rise should beware 'steep rise' in scams
If you're a woman born in the 1950s, be on high alert for scams offering compensation for those affected by changes to their State Pension age. MoneySavingExpert.com (MSE) founder Martin Lewis has warned so-called 'WASPI' women to be extremely careful, as there's been a reported "steep rise" in the number of scams targeting this group – with some even using Martin's name.
Small pension pots to be automatically combined in future under Government plans – here's what it could mean for you
If you have a number of small pension pots you've built up over years of changing jobs, they may be automatically combined in future under new Government plans. This could make it easier to stay on top of your pension savings and reduce costs – but it's still very early days, and we don't yet know exactly how the scheme will work in practice.
Martin Lewis: Aged 20 to 25? Trick to get a FREE four-year railcard worth £100 from Santander
If you're aged 20 to 25, there's a trick right now that can get you a free four-year railcard worth £100 via the bank Santander. MoneySavingExpert.com founder Martin Lewis takes you through it.
Went to an employment tribunal between 2013 and 2017? Can you reclaim £100s?
Tens of thousands who overpaid employment tribunal fees are now due a share of £13 million, which could be worth £100s. But refunds aren't automatic, so you need to act to get your money back. Here's what you need to know.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.

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