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New York trip still on? Help!
Hi there! I’m due to be flying to JFK next week for a 4 day trip from Heathrow but we are confused by the rules - the flight is still going ahead yet we won’t be permitted entry into the USA as we are UK citizens. The airline isn’t being particularly helpful as it seems like we’ve slipped through the cracks so any advice…
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Westfield Country Park
Hi can anyone help! I booked a weekend away for my fiancées 30th. We were due to arrive on 20th November for 2 nights however due to national lockdown this has been cancelled. I have requested a full refund only to be told that there policy is a credit note or change of date. This doesn’t work for me as it was for a…
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Partial Refund from ABTA for company gone bust
Hi, I booked a cruise with CMV through Cruise118 due to depart March 31st. I paid in full in Dec 2019. Cruise was cancelled due to Covid and I took a future cruise credit (125%) and used that to book a cruise for next year. CMV went bust in July so I started a claim through ABTA for £1322, the cost of the original holiday…
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TUI credit note
Took TUI credit note in May rather than a refund. TUI applied a %20 bonus for agreeing to a credit.Tried to book a holiday to Tenerife in June 2021. TUI are currently offering £250 discount if you spend £2000 or more, but i have been told all those who took a credit note will not be elligible for any money off shown on the…
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Hotels refunded, refusal to refund flights
I've seen a few posts similar to this recently, but looking for any more advice that would assist me. We booked a package holiday through LoveHolidays for a weekend in Budapest. Due to the travel restrictions, and the fact you needed 2 negative tests to enter the country, we received an email from LH 2 weeks before we were…
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BYOJet - change from credit note to refund
Hello, Just looking for advice from forumites! I booked flights with BYOJET in November 2019 for a holiday I had booked in July 2020. The holiday was obviously cancelled, but I re-booked for July 2021, so asked for a credit note I could use when it came to re-booking my flights. I have just found out that the company I…
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FCOD exempt territories and countries list
Does anyone know whether the above list is still applicable under lockdown restrictions to be imposed on Thursday (https://www.gov.uk/guidance/coronavirus-covid-19-countries-and-territories-exempt-from-advice-against-all-but-essential-international-travel) ? I have been informed by Virgin Holidays (where I made a hotel…
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Cruise Refund
My May cruise with Celebrity was cancelled on March 25th due to COVID19. I emailed my Travel Agent Iglu Cruise that same day to request a refund. We didn’t want to accept future cruise credit as my husband has cancer and may not be able to travel next year. After numerous phone calls and emails to Iglu I still haven’t…
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Greece announces full countrywide lockdown starting on Saturday
https://greece.greekreporter.com/2020/11/05/greek-pm-announces-nationwide-lockdown-till-november-30/ Anyone who thought they could go to Greece to escape a lockdown was mistaken. The article doesn't confirm if airports will be allowed to remain open but the Greek government ordered the full closure of Thessaloniki Airport…
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Ryanair Transfer Flight Overcharge Prices
Has anyone tried to transfer their flights recently from the November flights and found that when they select a date, any date to change to, that the price stated of "£35" jumps to £85 or over, anything up to £157 a flight? I was going to change to other flight dates with the introduction of the lockdown, so after…
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Deposit refund
Hello I seriously need your help on how to go about my situation Towards mid February this year I paid a deposit of £1500 to a travel agency so that I could secure 4 tickets (myself & my 3 boys) to go visit my parents in Africa this coming July. I was given till 24th April to clear the remaining balance (£1700) otherwise I…
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ABTA claims
I lodged a claim with ABTA for the cost of a cruise with CMV who went bust in July. In the last few weeks, ABTA have told me I must claim through my bank because I paid all or some of it via credit and debit cards. This suggests that they would only cover holidays paid for in cash, which is nonsense. I'm worried that if I…
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Lastminute.com Refund Troubles
Originally booked a trip to NewYork for my wife and myself for her 30th Birthday. Cancelled due to Covid and obtained credit note and rebooked for October. The flights for the original booking were confirmed but no issues with obtaining refund. This new booking was booked as a PACKAGE DEAL FOR EXTRA PROTECTION. I was…
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How is British Airways legal?
I'm sure there have been many similar threads on this before, so I apologize in advance if you're sick of hearing this! Summary: BA cancelled our family of 4 flights to Las Vegas due out on 20-May 2020. I accepted vouchers in April on the basis that we could fly the same trip in May or June
2021. Due to Covid, that now…
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Sykes Cottages Advice Please
Hi all! I have a booking with Sykes cottages starting 30th December this year. It is for 14 people, 7 different households. Booked well before Covid was even a thing! As soon as the rule of 6 / no mixing of households rules came into play, I contacted Sykes for advice on cancelling the booking, but it wasn't an option…
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AXA Travel Insurance
If you've had a travel insurance claim turned down by AXA Insurance over COVID double check your claim In short - My daughter booked holiday with On The Beach - ended up being cancelled. OTB refunded hotel but as flight was with Ryanair they refused to refund. After plenty of back and forth they declined the claim -…
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Thessaloniki flights information
The Greek government have ordered the shut down of Thessaloniki Airport effective from 6pm this evening (Greek time) for 14 days to reduce the spread of COVID-19. It will mean anyone who has booked Thessaloniki flights due to depart in the next 14 days will be entitled to a full refund, even if they were Ryanair flights.…
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Lastminute.com - paying for holiday using someone else's credit card also bad customer service
I seem to be having major issues with Lastminute.com. I booked NY with my friends as a block booking back in January. I paid the deposit using my debit card and we are due to pay the remaining balance by tomorrow. Due to everything that is going on we want to pay the balance using my friends credit card. When I called…
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Hotel refund but not flight
Hi, My daughter booked a holiday - hotel and flights - through
love Holiday, due to depart October 8th. According to FCO guidelines released in
early October it was not classed as an “essential” trip and the operator
offered a cancellation and refund. They have refunded the hotel costs but not the flights as
they have said…
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Staysure not paying out - Pre-Existing Medical Condition
Hi, I am looking for some advice please. I was diagnosed with terminal Motor Neurone Disease (MND) back in August 2018. So since then I have had to take out a Pre Existing Condition Travel Insurance. I took out an annual policy with Staysure on 30.08.2019 with cancellation cover up to £5000. I then booked flights with…
