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Paid the vet hospital bill - now they're asking for more
Our little dog had to be admitted to a veterinary hospital just over two weeks ago, where sadly he passed away. The hospital asked for payment before we left the premises so I settled the account there and then. Before we had even got home with him, they'd sent an email asking for an additional £150+ for treatment which…
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Insurer insists I continue to pay premiums for a deceased dog!
Have other pet owners come across this? We had to put our beloved old boy to sleep. Went to cancel the insurance policy and was told that because we'd already made a claim in the policy year (for something unrelated to the cause of his death) we have to continue paying his monthly insurance premiums until the end of the…
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Cat Litter Woes
Hi, hopefully I can get some advice. We have two kittens, both now around 6 months old, male and female, siblings. At first they happily shared the same litter tray, but in the last few weeks the female won't use the same tray as the male, so we bought another. Now the male is using both litter trays (we think) and the…
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Cordless vacuum
Can anyone please recommend a good cordless vacuum cleaner, especially for pet hair.
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Sainsbury’s pet insurance - how not to auto renew?
The insurance for the cat comes due for renewal early next month and while I have a renewal invitation there seemed to be no obvious way of declining that save for cancelling the extant policy. With other insurance policies I have usually found somewhere in the relevant ’portal’ to do so but it has eluded me so far in this…
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Overground pond for goldfish?
We've had our goldfish for over 20 years. I think they're close to outgrowing their present fishtank. Has anyone had experience of an outdoor overground pond? I've a couple of cats who go outdoors and I feed a fox, who lives close to our back garden, so don't think a 'normal' pond would be safe. Do they freeze over in…
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Has your dog had its anal glands removed?
My dog is 15 in October and 3 weeks ago she needed her anal glands emptied by the vet. (she is on a hypoallergenic diet and dry food upsets her stomach). To cut a long story short she ended up with an infection and had to have her anal glands emptied three times in just six days! she had antibiotics and steroids which came…
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Cost of toe removal for dog
Hi, My dog has been diagnosed as needing a toe removed (possibly cancerous). I’ve been quoted £1.7k for the procedure (including X-rays & biopsy) … and I’ve no idea whether that is a sensible quote or not. I’ve tried calling a couple of other local vets but they are reluctant to give me even a ball-park quote without a…
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Sucralfate (Antepsin) for gastric disorders
My Vet is trying out this off-label drug to see if it's beneficial for my dog's gastric problems, and I think it's been moderately successful. The problem it's very expensive when ordered privately. Has anyone tried this for their pet and found a cheap source? The human pharmacies do supply it, but only at a ridiculous…
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Life long impact of Pet insurance rejection
In short i made the mistake after 1 year of changing from my Puppy's previous insurer to Napo (underwritten by C&G) the quote was a bargain. Anyway during the policy period with Napo, my Pup started showing some signs of behavioural issues, and the vet and our trainer recommended to tests, bloods, pain tests etc and the…
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Weird scam call from vets!
Sorry if this isn't the best thread, but I just had a very strange phone call from my cat's vets. It came from a local number and offered him vaccinations at a reduced price. I had been thinking of this so stupidly went along for a bit, but then the caller hung up and hurriedly said I should call the practice directly. he…
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WARNING! Petlog (microchip company) 'misplace' customer and pet details...
There should have been far more publicity about this than there has been: https://www.bbc.co.uk/news/technology-56536389 Please all check whether the database your pet's microchip is registered with is Petlog (there are a few database companies but Petlog have something like 10 million pets registered with them). If it's…
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Do I have any recourse against our vets?
Our dog started limping, so we took him to the vets. They suspected arthritis, and convinced us it was likely arthritis, and told us that an x-ray would likely detect any arthritis he might have. £700 down the drain as the parasites that are insurance companies refused to cover it. It didn't detect anything and he's still…
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Newly Diagnosed
Hi, Our 9 year old Westie has just been diagnosed with Diabetes. Has anyone any experience of having a dog that also has Acid Reflux and a number of Allergies, so he has lived most of his life from a puppy on a Hypoallergenic diet. This means that feeding is very much focused on keeping his stomach acid under control - so…
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Which dog would be best suited based on the following conditions
1. I live in a 1 bedroom flat but will walk the dog 3 times per day (around 7am, 2pm and again around 9pm). I'd like to play fetch with the dog and actually play with it rather than just walk it down the road. 2. There will be 1 cat living in the flat so the dog should be compatible with it and enjoy playing together,…
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Pet Health Plan benefits the Insurance Company
Hi All, I did my research and budget and figured that the pet health plan offered by my vet was a good idea and went for it. My vet's service has been excellent since I registered with them a while back now. I pay around £30 per month for the health plan and get routing vaccinations and certain routine medications (flea…
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Sigh...cat's tooth, and insurance
Groan...about 4 months ago, vet told us that our cat has a bit of tooth decay, and she recommended she have the tooth out before it gets worse. Cat isn't showing any sign of pain & we've been busy, have now booked to have it pulled on 4th March. Reached out to double-check today, and found out that the John Lewis pet…
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Limping dog
Looking for some advice from anyone whose dog has experienced something similar. Just before Christmas, we noticed our dog developing a limp. It would come and go, so we took him to the vet. They suspected arthritis (despite him only being four) and recommended an x-ray, which cost us £700. They said an x-ray would detect…
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Advice on whether worth complaining
Hello, I think I've cocked up quite badly. Cat is 14 years old and always been insured but never had to claim until this year. My policy was due for renewal on Jan 15th with high monthly premium increases. As a result I took a new policy with the same provider but with less cover. I took the cat to the vet on the 25th for…
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Bad Experience with Adoption
Apologies if this is the incorrect location for this thread. Late last year my partner and I adopted a dog through a well known charity who rescue dogs from various countries outside of the UK. They allege that all the relevant vaccinations etc have been given to the dogs before they come to the UK and as such we naively…
