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Section 75 claim
Hi everyone, I'm hoping you can help me with this problem I'm trying to sort out for my sister. She enrolled on course with distance learning provider My Distance Learning College (MDLC). The course was a level 3 diploma accredited by the NCFE awarding body and was a recognised award on the QCF. Now, towards the end of her…
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Retailer Issue
I bought a coat stand from furnitureinfashion.net on 20/04/2013. I had some issues trying to get it delivered as I live in a gated apartment block. I spoke to the courier on several occassions to ask them to deliver on a Monday (when my husband would be at home) or use the trade button to gain access which is what all…
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Terrible customer service- asos HELP
Hi everyone, I am a newbie here so I do apologise if I have posted in the incorrect section, I am at my wits end! I returned my order to asos on the 19/06/2014 and have still not received my refund of my giftcard! The goods were returned through the collect plus depot where I received my receipt of proof (which I still…
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Refund on overseas holiday accomodation
Hi, I'm after some advice on where I stand with a refund due to accomodation booked overseas. I rented an apartment through the Holiday Lettings website with a private owner in Spain. All monies paid before we arrived into a Northern Ireland bank account. Due to certain circumstances we had to move out after 4 days. We…
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Dog Walker not turning up
Hello everyone, I have just joined this forum in the hope of getting some advice on a tricky situation I am in. Unfortunately it is quite complicated and long winded but I will try my best to summarise it as concisely as possible. I own two dogs and roughly 10 weeks ago I hired a dog walker to walk them Mon - Fri every day…
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Optician Difficulty - prescription and glasses
Hi all, I am new here and have been brought by confusion about what to do in my situation. The story, in short: 1. I got an eye-test at an independent optician's shop (cost: £25 in March this year). 2. I bought glasses frames from the internet. They are of very good quality. 3. I asked Specsavers to put new lenses into the…
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Sole Trader Owes Me Money/Services
Hello all I'm in a very similar situation to the Dog Walker thread, however I didn't want to hijack it with my issue! Last year, I paid in block for 10 French lessons with a teacher who I had been seeing for a while. After three lessons, my job moved my away from the area and thus, I couldn't continue the lessons. I still…
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Change to cost of UK Camping Trip
I made a provisional booking for a three night camping trip and was quoted a total of £36.00. It was part of a Sun newspaper deal. I telephoned the following week and paid this in full. I had an email confirming the balance was paid in full. This was three weeks ago. With just 24 hours to go until the holiday, I receive…
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Cat breeder needing advice
Hello, I am a hobby breeder of pedigree cats. I have one litter per year. I currently have a litter of 7 kittens that are 8 weeks old. 2 show quality boys, 1 pet quality boy (only because he has a kink in his tail) and 4 girls (2 show quality) I have had lots of enquiries since before they were born and operate a first to…
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private car bought - advertised with service history
I posted this in 'Motoring' a few days ago, so apologies to those who rediscover it, i hope it's not poor etiquette. I am particularly interested in opinion regarding the law on possible two fronts. a) because the car was advertised with service history (probably my hard luck personally) b) i think a crime has been…
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Claiming against Sale of Good Act 1979
Please can someone help me, I am at my wits end... The short version is, that we purchased a car from a trader. Less than 48 hours later, the car suffered a serious fault causing £1500 to the engine. We went back to the trader who sent his mechanic to fix it and all was well. Three weeks later, the car once again suffered…
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Samsung RSN21DCNS recall
Hi All, Just a quick query - I have one of these Samsung fridges that likes to ice up! :D It has been repaired under the initial recall about 3 years ago. Well, needless to say, the 100% fix is now requiring the fridge to be repaired again (grrr!) Just called Samsung, as the recall was extended. They've acknowledged my…
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British gas annual service!
We had a new boiler supplied and fitted by British gas 2 years ago at great expense:eek:. We have boiler cover with a £50 excess for repairs. We thought that not much could possibly need repairing in the first few years and it lowers the cost of cover. Boiler serviced today and apparently the remote sensor on the boiler…
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House of Choice
Hi all, My partner and I purchased a wardrobe and chest of drawers from them online almost a month ago now (1st August). They came up pretty high on a Google search for sliding wardrobes so presumed they were a reputable company. Originally they blamed it on the delivery company and "invoicing" issues with them. Then were…
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Can you help me get my money back ?
Hi, i don't know if you can help me but i ordered a custom made wig from an online company paid by cheque. They said that the wig would take 14 days to make and be delivered . It has now been a month since i have paid and nothing as been delivered i did received one email saying there was a delay that was two weeks ago. My…
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Royal Mail lost postage compensation?
Hi, so I made a purchase on ebay for £30, which was due to arrive 10 days ago, and never turned up, I've contacted the seller who claims it has gotten lost, has tried offering a half-refund, and now claims Royal Mail won't compensate him for his loss because he didn't purchase insurance on the product, and this is what…
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Overcharged and called debt
Hi all, I could use some advice. I rented a dedicated server from my hosting company (heart internet) last year with no long-term contract. It was for another company and used the owner's credit card details to pay for the subscription. We're no longer in touch, and in January this year either the card expired or he…
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Carphone warehouse
Bought a Huawei Y300 31st October 2013 yesterday it died, wont charge , tried on 3 different chargers. rang carphone warehouse, said take into store.took it in , store tried and said looks like battery , 2 options , apparently phone has 2 year warranty 1 , buy new battery online £ 9 plus , no certainty it will work or be…
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Planes, trains and automobiles: How to fight for your rights?
Hello, I'm a journalist for the Guardian and the Observer and I've been given permission to post on the MSE forums. I'm writing an article on planes, trains and automobiles - how to complain and fight back against bad/atrocious service. Am interested in hearing from MSE forum users on unusual or very specific things you…
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What are my options?
Hi, Within the last month (28 days ago) I received two radiators I bought online. Not being a plumber myself, checking for anything other than simple cosmetic damage is beyond me. Anyway, I had an appointment with the plumber (about 25 days after receiving the item). He fitted one no problem. He then told me that the…