Carphone warehouse

neiljc_2

Bought a Huawei Y300 31st October 2013

yesterday it died, wont charge , tried on 3 different chargers.

rang carphone warehouse, said take into store.took it in , store tried and said looks like battery , 2 options , apparently phone has 2 year warranty

1 , buy new battery online £ 9 plus , no certainty it will work or be legitimate or

2 I ring huawei and pay for shipping and put myself at their mercy

I calmly explained I knew my contract was with them , this made things worse , took 5 mins for person to say that they would send it back but it would take 28 days plus and might not come back or be fixed

2 minutes later he asked me to wait while he spoke to his manager to see if we could sort something out in the circumstances

2 minutes later manager came out and refused point blank to take phone saying they dont repair Huawei and they are not required to take it , asked to speak to customer services on phone m, they backed each other up

aam I losing the plot?

My contract is with Carphone warehouse , they dont have a licence to repair Huawei so are refusing to deal with any issues with their phones , what can I do?:mad:

Fosterdog

Although your contract is with CW as it is over six months since purchase the onus is on you to prove that it is an inherent fault. If you can get an independent report showing this they will have to offer a remedy and cover the cost of the report.

If however the report doesn't find the fault is inherent they don't have to do anything for you. Sometimes it's easier to just send it to the manufacturer yourself to save the hassle

JJ_Egan

Contract is for the network not the phone .
Battery's do not come with an extended warranty its usually a six month warranty at most .If the battery is at fault/ worn out then the manufacturer will charge .
Personally i would buy a battery and try .
The two year warranty is probably an extra from the manufacturer and usually subject to limitations .
Of course it may not be the battery but the internal charging circuit .

neiljc_2

I purchased the phone only to put an sim I already had in it, so didnt purchase a network plan at all

unholyangel

JJ_Egan wrote: »

Contract is for the network not the phone .
Battery's do not come with an extended warranty its usually a six month warranty at most .If the battery is at fault/ worn out then the manufacturer will charge .
Personally i would buy a battery and try .
The two year warranty is probably an extra from the manufacturer and usually subject to limitations .
Of course it may not be the battery but the internal charging circuit .

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

When you buy goods on their own, with no service attached, you're protected by the Sales of Goods Act.

Yet if you buy goods as part of a service, eg, a handset with a mobile contract or a boiler that you ask a gas company to fit, you're protected by the Supply of Goods and Services Act.

And if the goods supplied as part of the service become faulty, it's the service provider that's responsible for sorting the problems, not the supplier of the goods.

The protection's the same as the Sale of Goods Act, though - in short, the Sad Fart rights. It's just that complaints must be made under the service law instead.

Even in a pay monthly contract, you still pay for the handset. Just its incorporated into the monthly price (sometimes with a proportion paid upfront). You still have rights if its faulty.

However I do agree that batteries are consumable and for the sums involved it likely wont be worth the time spent vs buying a replacement - sometimes the network operator will provide a credit on your bill for having to purchase a new one (mines did but that was after only 3 or 4 months).