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Hays travel unsure what to do
Me and the girlfriend booked and paid for a holiday to Iceland last year for the 17th March 2020 the FCO announced the non essential travel restriction on the 17th March when we were supposed to fly we then get a call from hays travel saying this a hour before we were supposed to fly, obviously we didn't go to the airport…
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Timeshare maintenance fees
Paid my maintenance fees in Feb. Marriott has cancelled our weeks and I had to pay to join interval which they are valid for a year.due to it getting harder to book dates to use my weeks how will I be able to book double the amount. Can I claim the fees back from marriott or the credit card??
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Turquoise Holidays - Don't ever purchase a holiday with this company - Shambolic!
I'll keep this short and sweet but if you've booked a holiday with these, make sure you get your full refund! Your contractually entitled to it. We booked a 2 week holiday with them to Sri Lanka/Maldives. A week prior to the departure date Sri Lanka closed it's doors to anyone outside of Sri Lanka so clearly the holiday…
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Merged: Tui holiday
This discussion has been merged.
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Merged: Want to cancel TUI holiday
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School refusing to cancel Kenya expedition
My daughter is meant to be taking part in a 4 week expedition to Kenya, flying out on July 24th. Even with the current situation the school are refusing the offer of cancellation and are telling the company they are "continuing as planned" despite the fact that none of the students have had any meaningful chance of…
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Merged: BA flights booked Nov 2019 for travel July 2020
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Can I now reinstate my holiday
Hi, As I'm sure many of you are having the same issue. I cancelled my holiday with tui due to COVID19 fears. I called them a few times once travel restrictions were coming into play. I was due to travel to Mexico and when I called tui they kept saying the same mexico is still fine if you cancel you will lose half due to…
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Refund for Spanish venue
I booked a venue in Spain for a party, they are refusing to refund me, even though they were closed due to COVID-19 and they couldn’t fulfill the booking , is there anything I can do to get my money back, I paid them directly by debit card. Thanjs
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Losing a deposit
We were supposed to be going on a family holiday (8 people from 3 households) in August this year, this was to celebrate a 40th, a retirement, GCSE results and a child moving up to senior school. The holiday was a cruise around the Italian Med with Royal Caribbean. We are currently about 3 weeks from having to pay the…
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Holiday to Lanzarote in November.
We booked a holiday to Lanzarote with Hays Travel in Febuary. We paid a small deposit and decided to use Direct Debit to pay the balance. The first payment was £404.75 on the 24th of Febuary so there have now been 3 payments in total. The total cost is £3250. My dilema is do I stop the Direct Debit now and not lose any…
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School expedition
Does anyone who booked to travel abroad with Outlook Expeditions this year have any advice on claiming refund?
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Z Hotel refusing to refund for my stay.
Hoping I can get some advice. I booked a hotel Covent Garden for 10th April for two nights. The booking was made in December and paid in full as part of my daughter’s Christmas present. The hotel emailed me to say they would be closed due to the outbreak but that I could rebook for a later date as they don’t offer…
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Unable to contact Virgin to move holiday
I'm due to go on a package holiday with Virgin in August. We've decided we'd like to move the holiday to next year but Virgin are only accepting calls and messages from people travelling in the next 72 hours. At present the website says if you're travelling up to 1st August you may like to change your plans and they will…
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Virgin Holidays ( hotel only booking ) queries ?
Hi all,I have a Las Vegas hotel booked for September with Virgin Holidays.I know this is some way off, but i checked the T&Cs yesterday, and noticed that ABTA/ATOL protection does not apply for Hotel Only bookings ( i have the actual T&C's saved on wordpad ) I know that i should have been aware of this < DOH >So far i have…
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My flight is not cancelled, can I get a refund
Hello, I am booked on a flight on Saturday and the flight is not cancelled. What are my rights as I will not be taking the flight?
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Premier Inn Refund
I normally book Prem Inn when staying away in the UK but do look for other options I booked a non refundable room for mid July for an event that is not happening now. So fully expected to write off the 40 odd quid I Just had a e-mail saying I can claim a refund if I wanted. So claimed it, email straight back saying refund…
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Merged: Easyjet flight change
This discussion has been merged.
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Booking fees
I run a small campsite and ask for a booking fee which I understand isn't refundable (unless in exceptional circumstances), people are now asking for this to be refunded under the current corona virus situation .... am I within my rights to offer alternative dates even if it is for 2021? I have also been advised that I…
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Merged: Lastminute.com refusing to refund
This discussion has been merged.