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Z Hotel refusing to refund for my stay.

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trap17
trap17 Posts: 2 Newbie
First Post
edited 19 May at 4:44PM in Coronavirus Board
Hoping I can get some advice. I booked a hotel Covent Garden for 10th April for two nights. The booking was made in December and paid in full as part of my daughter’s Christmas present. The hotel emailed me to say they would be closed due to the outbreak but that I could rebook for a later date as they don’t offer refunds. 
When I wrote back saying that I couldn't tell them when I’d next be able to visit London and asking if they could refund given the circumstances they said my only option was to rebook or cancel and lose the money. 
Has anyone else dealt with similar? 
Many thanks 

Comments

  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    edited 30 April 2020 at 8:05PM
    You are due a  cash refund,  no T&Cs can override that right
    EDIT  How was it paid for?
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • I paid with a visa debit card. They are adamant they don’t refund and I’m not really sure how to proceed with them. 
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    You can contact your debit card company and ask for a chargeback for that transaction. stating you  never received what you paid for.
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

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