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Praise, vent & warnings

Archives for August 2021

Scam email re Google Play Card
Got a scam mail supposedy from friend asking for a 'quick favour' (spelt 'favor'). The address checked out when you hovered the cursor over it as did the return path etc and even his business logo was as it should be. I responded asking what and in reply he/she/they asked if I could get hold of a Google Play card for them.…
Fraud Refund Guarantees
I would just like to warn people about the devastating effects of being denied this guarantee, by the TSB. After an agonising wait of 3 months, during which they told me they were investigating my case/claim, all they came back with was that they were not the exiting back, for the money I'd lost to a scam. But, I don't…
Is a pharmacy obliged to provide a service?
My local pharmacy is closed from last Wednesday to next Tuesday due to lack of Pharmacist I am stuck without vital blood pressure tablets and may have to go to A&E for drugs if they remain closed any longer My GP surgery is obviously closed on Monday I do not have any alternative pharmacy that I can change to at short…
How to divide a shared electricity bill
Content deleted as I can't find a post delete button
PHNB 4 kindness or scam
Hi has anyone received an email from Hermes saying they have a parcel for me from PHNB 4. I checked the tracking number and it seems legit but I have not ordered anything. Had a similar one a couple of months ago and received some choc pots. Don't know who they were from. Anyone had anything similar? I am worried it is…
Sainsbury's self service machine takes toouch cash
This has happened several times now. We are using up coins found at home and several times the cash machine took too much change. e.g. item was £1 it took £1.25. we both counted it carefully as third or fourth time.
Sky return item fee £50
Hi I returned my sky routers for new ones. As sky increased our internet speed as we had some issues with sky q so we upgraded to the fastest internet. Sky told us to return the old equipment we did but they still charged us £50. I been with then for over 20 years. They have done it to many people. I lost the post office…
Sky Customer Service
Just a vent really but I am so angry at Sky . On Monday they took £250 out of my account. £100 was bill owed but the further £150 was taken in error ( don’t know why ). I telephoned customer services to explain what had happened, got to passed from pillar to post and then got cut off. Finally got through yesterday and they…
Discount Experts
Has anyone got a telephone contact number for above .I've ordered an item ,paid fot it +carriage and a month has passed and no delivery.I have voucher number but cannot find it on system which precludes me from using their automated claim form.Exasperating to say the least (Removed by Forum Team)
Refrigerated vetenary medicine
Has anyone ordered any refrigerated products which needs to be kept cool in a bag? Yesterday: I paid for a prescription from the vet to buy an expensive vetenary product on line. 5:00pm yesterday: I place the order with Viovet paying extra for refrigeration. 1:00pm today: A copy of the order in my Email says it has been…
Hillarys Blinds repair guarentee
Hi all, I have a mixture of Vent, Warning, and advice request regarding Hillarys Blinds. I had conservatory blinds installed in Feb 2020 and opted for the automatic control for the ceiling blinds. At the time of installation I was warned they would most likely need a six-month service and pretty much to the day this was…
Mighty deals selling fake goods
I have ordered from mighty deals many, many times and I have never had a problem. My goods are delivered quickly and all the goods I have purchased have been of excellent quality and the prices are very competitive. I will continue to order from them, I'm a very happy customer 😊
William Hill closed my account
I love free bingo and signed up to Wlliam Hill, think they offered a few free spins which I took but I think when I looked, there was no free bingo so I left. I forgot all about them but then got an email saying I had used an offer that went against their terms and conditions 🤔 and that certain parts of the site were now…
SCAM WARNING: beware of being a Mozilla Firefox prize-winning searcher
See attached screenshot. Using my Firefox browser, I ran a routine Google search last night for something or other but before the results appeared, an unexpected screen suddenly showed up congratulating me on being a Firefox 5-billion searcher. Obviously a scam; the invitation to click on any of the prize boxes is also --…
eBay holding funds
Hi there, I’m a business seller on eBay and they have had my money on hold for 28 days now due to what they say is a back log in updating other people’s bank accounts and mine also. I have been in touch with them numerous times by phone call and online chat to be told conflicting information. I have sent my bank details to…
Paypal Credit and Samsung be careful
Hello all, I have been having a battle with Samsung and Paypal and I thought I would let other know so they dont end up with the same issue.... On the 5th June I bought a new phone from Samsung online.and used Paypal Credit (£819). I tried to trade in a phone and when the phone arrived on the 6th I realised that they had…
I think Selfie Lottery is dead
https://theselfielottery.com/home I joined about a week ago and never received my welcome email, thus can’t get the £5 bonus. I’ve tried getting it resent and sending emails to them, but the help email bounced back to me. And they’ve not responded to my Facebook messages. I think you can only cash out your money if you win…
Tesco Clubcard prices not always applied for online shopping
This happened to me two weeks in a row. It may only be my branch of Tesco, but I ordered Costa Coffee Colombian Roast Espresso 57G and was charged the full price of £3 instead of the clubcard price of £2. I phoned their helpdesk and on their system it showed that the clubcard price was applied, but when you add up the…
How to spot a scam website?
Hi there, I don’t know if this is on the right board but just want some advice please. A friend in his 70’s has just ordered something from a website and has asked me if I can track when it’ll be delivered. The website is “sfqvvv” in its address (sorry I can’t post a link yet) and the company is “qpgvwia” I’m pretty sure…
Someone using my details to sign up on gambling sites for free bets
On a couple of occasions recently I've had an email in my inbox welcoming me to a gambling site which I've never signed up for. These are well known gambling sites (Pokerstars was one) and in each case I went to the site and contacted their customer service to get the account blocked. On one occasion I used the forgot…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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