Sainsbury's self service machine takes toouch cash

edited 26 August 2021 at 9:56AM in Praise, vent & warnings
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qwert10qwert10 Forumite
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edited 26 August 2021 at 9:56AM in Praise, vent & warnings
This has happened several times now. We  are using up  coins found at home and several times the cash machine took too much change. e.g. item was £1 it took £1.25. we both counted it carefully as third or fourth time.

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  • jon81ukjon81uk Forumite
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    qwert10 said:
    This has happened several times now. We  are using up  coins found at home and several times the cash machine took too much change. e.g. item was £1 it took £1.25. we both counted it carefully as third or fourth time.


    Did you immedialtly tell the member of staff? Should have been quite obvious that the receipt says you inserted £1.50 and you got 25p change instead of getting  50p or whatever.


  • edited 26 August 2021 at 11:18AM
    NBLondonNBLondon Forumite
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    edited 26 August 2021 at 11:18AM
    qwert10 said:
    This has happened several times now. We  are using up  coins found at home and several times the cash machine took too much change. e.g. item was £1 it took £1.25. we both counted it carefully as third or fourth time.
    If the item was £1 - why did you put more than £1 of change in?  Are you just tipping a pile of coppers in and expecting the machine to sort it and give you back the change in more convenient silver?  (It probably won't - you'll just get excess copper back).

    Or are you standing there putting in coins a few at a time and not all of them are being registered by the till?  Like jon81uk just said - did you raise it with the staff member at the time?  They might be able to check the machine and see if the excess coins are stuck in the mechanism or rejected as not identified.


    Wash your Knobs and Knockers... Keep the Postie safe!
  • eddddyeddddy Forumite
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    FWIW, this has happened to me as well - but I feel I a bit cheeky putting handfuls of 1ps and 2ps into the slot, and the loss is only a few pence, so I don't bother complaining.

    The problem happens if you put the coins in too quickly. If you feed each coin in with a short gap between, it works ok (whilst a queue of irate shoppers builds up behind you!!!)


    And I can confirm that you can use this technique to convert a limited amount of coppers into silver. For example...
    • Buy something for £1
    • Put 90p in coppers into the slot
    • Then put a £1 coin in the slot (making £1.90)
    • You will get 90p change in silver

    (Obviously, you have to put the coppers in first. If you put the £1 in first, it will close the coin slot and complete the transaction.)


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